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  • FIRST POST
    • FabFifty
    • By FabFifty 13th Apr 18, 1:53 PM
    • 63Posts
    • 96Thanks
    FabFifty
    Euro Car Parts - misleading advertising?
    • #1
    • 13th Apr 18, 1:53 PM
    Euro Car Parts - misleading advertising? 13th Apr 18 at 1:53 PM
    I've just telephoned Euro Car Parts based on their claim "any part for any car". I need a Mitsubishi bumper and headlamp unit but was told they couldn't help. I only phoned on the basis of their claim and was told that they could get at least one part for any car but not all parts for all cars. Surely this is misleading advertising? Has anyone else had this problem with Euro Car Parts?
Page 2
    • oldagetraveller
    • By oldagetraveller 14th Apr 18, 11:49 AM
    • 3,144 Posts
    • 1,664 Thanks
    oldagetraveller
    I've just telephoned Euro Car Parts based on their claim "any part for any car". I need a Mitsubishi bumper and headlamp unit but was told they couldn't help. I only phoned on the basis of their claim and was told that they could get at least one part for any car but not all parts for all cars. Surely this is misleading advertising? Has anyone else had this problem with Euro Car Parts?
    Originally posted by FabFifty
    As you have witnessed, FabFifty, the usual clique gang up to satisfy their inflated egos and belittle/berate a poster.
    They're nothing more or better than a gang of schoolyard bullys.
    Last edited by oldagetraveller; 14-04-2018 at 11:52 AM.
    Did you hear about the politician who had a backside transplant? It rejected him.
    • George Michael
    • By George Michael 14th Apr 18, 12:38 PM
    • 3,139 Posts
    • 4,217 Thanks
    George Michael
    "any part for any car" is simply an advertising slogan.

    Does anyone really believe that Redbull gives you wings or that you really can "taste the rainbow"?
    Come to think of it, ask an Australian if they really wouldn't give a XXXX for anything apart from Castlemaine lager
    • consumers_revenge
    • By consumers_revenge 14th Apr 18, 2:19 PM
    • 3,126 Posts
    • 1,658 Thanks
    consumers_revenge
    There's no pot in pot purri

    There's no hash in hash browns

    I'm not even going to try muffins...
    • markudman
    • By markudman 14th Apr 18, 5:42 PM
    • 280 Posts
    • 161 Thanks
    markudman
    ECP are expensive, they are a retail business not Trade, I'm in the trade and buy loads from eBay, better quality, Better Price and next day delivery, do not be fooled by ECP, 50% off if you shop in the next hour, they are highly inflated prices to start with
    We may not win by protesting, but if we donít protest we will lose.
    If we stand up to them, there is always a chance we will win.
    • motorguy
    • By motorguy 14th Apr 18, 5:42 PM
    • 17,156 Posts
    • 10,279 Thanks
    motorguy
    As you have witnessed, FabFifty, the usual clique gang up to satisfy their inflated egos and belittle/berate a poster.
    They're nothing more or better than a gang of schoolyard bullys.
    Originally posted by oldagetraveller
    Oh come on, should we really just indulge that sort of Daily Mail instilled "outrage" over a slogan that you cant actually take literally?

    And for the record from their website....


    Euro Car Parts - Any Part for Any Car!

    We specialise in all the major car parts - brake pads, blades, batteries, bulbs and all the essential car maintenance essentials - engine oil, car fluids - all available to order online today!
    by Euro Car Parts
    I'm not seeing any mention of bumpers or headlights and i'm not seeing mention of JAPANESE cars, therefore no need for someone to be outraged or aggrieved.
    Last edited by motorguy; 14-04-2018 at 5:45 PM.
    "We have normality. I repeat, we have normality. Anything you still can't cope with is therefore your own problem."
    • custardy
    • By custardy 14th Apr 18, 5:48 PM
    • 33,888 Posts
    • 28,746 Thanks
    custardy
    ECP are expensive, they are a retail business not Trade, I'm in the trade and buy loads from eBay, better quality, Better Price and next day delivery, do not be fooled by ECP, 50% off if you shop in the next hour, they are highly inflated prices to start with
    Originally posted by markudman
    What level of trade are you in to recommend Ebay?
    I have always haggled with ECP (just down the road) and find they can match most online prices
    • markudman
    • By markudman 14th Apr 18, 6:34 PM
    • 280 Posts
    • 161 Thanks
    markudman
    I spend about a grand a month with them, for stuff i need on a daily bases, like you want your car back today, I offer my customers the choice today or cheaper, like for example Driveshafts for my X5 ECP wanted about £250 for their Q Drive which is their cheap brand, I got 2 driveshafts From A supplier I have used loads of time and had no problems with them and a lifetime guarantee for £69.00 the pair, this was my car so had time to shop around, driveshafts have been on car about a year now and no problems, I have fitted these to cars for over 3 years and never had one back.
    Last edited by markudman; 14-04-2018 at 8:08 PM.
    We may not win by protesting, but if we donít protest we will lose.
    If we stand up to them, there is always a chance we will win.
    • treboeth
    • By treboeth 14th Apr 18, 7:50 PM
    • 1,127 Posts
    • 1,280 Thanks
    treboeth
    I eat an apple a day and last year a doctor had to put a finger up my 'arris.

    It's all lies I tell you, LIES LIES LIES
    Originally posted by gord115

    Are you sure he was a doctor
    • blue_haddock
    • By blue_haddock 15th Apr 18, 12:20 PM
    • 11,761 Posts
    • 18,426 Thanks
    blue_haddock
    I spend about a grand a month with them, for stuff i need on a daily bases, like you want your car back today, I offer my customers the choice today or cheaper, like for example Driveshafts for my X5 ECP wanted about £250 for their Q Drive which is their cheap brand, I got 2 driveshafts From A supplier I have used loads of time and had no problems with them and a lifetime guarantee for £69.00 the pair, this was my car so had time to shop around, driveshafts have been on car about a year now and no problems, I have fitted these to cars for over 3 years and never had one back.
    Originally posted by markudman
    So basically the lowest level of trade, that's why your prices are so high!

    And branches of ecp will for big customers get things like this from main dealer but for a walk in counter customer it's not worth the time and hassle
    Cover me in honey and fling me to the hermaphrodites!
    • Mike_Ratcliffe
    • By Mike_Ratcliffe 16th Apr 18, 8:23 AM
    • 1 Posts
    • 0 Thanks
    Mike_Ratcliffe
    Agree
    Its totally overstated, I use Euro Car Parts from time to time along with other motor factors. The claim "Any part for any car" is truly not correct "Most parts for most cars" I would accept.
    I have mentioned this to ASA however they did not act.
    • d123
    • By d123 16th Apr 18, 10:59 AM
    • 7,218 Posts
    • 4,659 Thanks
    d123
    Its totally overstated, I use Euro Car Parts from time to time along with other motor factors. The claim "Any part for any car" is truly not correct "Most parts for most cars" I would accept.
    I have mentioned this to ASA however they did not act.
    Originally posted by Mike_Ratcliffe
    Did you complain about RedBull as well?
    ====
    • IanMSpencer
    • By IanMSpencer 16th Apr 18, 11:18 AM
    • 1,463 Posts
    • 1,082 Thanks
    IanMSpencer
    Did you complain about RedBull as well?
    Originally posted by d123
    Clearly every part for every car is a factual claim that has to be justified. Red Bull Gives You Wings is clearly advertising puffery that any reasonable person would recognise as such, and for historical reasons it has been decided that advertising fluff is OK as long as people can clearly recognise it as such.

    It's not that hard to grasp the concepts that ASA are enforcing, and I don't see that MSE forum members should be seeking to redefine advertising law just because they can't grasp that misleading advertising harms everyone.

    https://www.asa.org.uk/news/the-facts-about-opinions-in-advertising.html
    Last edited by IanMSpencer; 16-04-2018 at 11:30 AM.
    • d123
    • By d123 16th Apr 18, 1:13 PM
    • 7,218 Posts
    • 4,659 Thanks
    d123
    Clearly every part for every car is a factual claim that has to be justified. Red Bull Gives You Wings is clearly advertising puffery that any reasonable person would recognise as such, and for historical reasons it has been decided that advertising fluff is OK as long as people can clearly recognise it as such.

    It's not that hard to grasp the concepts that ASA are enforcing, and I don't see that MSE forum members should be seeking to redefine advertising law just because they can't grasp that misleading advertising harms everyone.

    https://www.asa.org.uk/news/the-facts-about-opinions-in-advertising.html
    Originally posted by IanMSpencer
    "Any part for any car" is just as much fluff.

    Does any reasonable person expect ECP to stock every part for every car ever made? Like a rubber suspension grommet for a Model T Ford? How about a window winder for a 1956 Gaz M21? Or a headlamp for a 1930 Austin 7?

    Any person who believes that "any part for any car" is in anyway different from "gives you wings" is being an idiot...
    ====
    • motorguy
    • By motorguy 16th Apr 18, 1:47 PM
    • 17,156 Posts
    • 10,279 Thanks
    motorguy
    Clearly every part for every car is a factual claim that has to be justified. Red Bull Gives You Wings is clearly advertising puffery that any reasonable person would recognise as such, and for historical reasons it has been decided that advertising fluff is OK as long as people can clearly recognise it as such.

    It's not that hard to grasp the concepts that ASA are enforcing, and I don't see that MSE forum members should be seeking to redefine advertising law just because they can't grasp that misleading advertising harms everyone.

    https://www.asa.org.uk/news/the-facts-about-opinions-in-advertising.html
    Originally posted by IanMSpencer
    And yet they didnt bother doing anything about it for you.....

    Does that not tell you something?
    "We have normality. I repeat, we have normality. Anything you still can't cope with is therefore your own problem."
    • takman
    • By takman 16th Apr 18, 4:44 PM
    • 3,600 Posts
    • 3,221 Thanks
    takman
    The RedBull "Give's you wings" slogan is not a very good example for this thread considering the lawsuit they settled on in the US.
    • d123
    • By d123 16th Apr 18, 7:13 PM
    • 7,218 Posts
    • 4,659 Thanks
    d123
    The RedBull "Give's you wings" slogan is not a very good example for this thread considering the lawsuit they settled on in the US.
    Originally posted by takman
    I didn't know US law or court decisions had any authority or relevance in the UK...

    Edit

    And a quick read shows the court case was not actually about the slogan. It's about the inadequacies as a energy drink.

    The false ad lawsuit all started in 2013 by a US consumer, Benjamin Careathers, who believed the company's slogan "Red Bull gives you wings" is dishonest.

    He argued the slogan clearly doesn't mean the drink will give you wings but it is generally understood the drink should give a higher energy boost than an average cup of coffee.

    But when Careathers found Red Bull had less caffeine than a cup of coffee, he felt there were grounds for a lawsuit.

    According to the Red Bull website, One 250ml (8.4 oz) can of Red Bull Energy Drink contains about the same amount of caffeine as a cup of coffee, which is about 80mg.

    At hearing a back in August, a judge agreed with him: "Such deceptive conduct and practices mean that [Red Bull's] advertising and marketing is not just 'puffery,' but it instead deceptive and fraudulent and it therefore actionable," the lawsuit stated.

    "Even though there is a lack of genuine scientific support for a claim that Red Bull branded energy drinks provide any more benefit to a consumer than a cup of coffee, the Red Bull defendants persistently and pervasively market their product as a superior source of 'energy' worthy of a premium price over a cup of coffee or other sources of caffeine," it continued.
    http://www.bbc.co.uk/newsbeat/article/29550003/so-red-bull-doesnt-actually-give-you-wings
    Last edited by d123; 16-04-2018 at 7:17 PM.
    ====
    • IanMSpencer
    • By IanMSpencer 16th Apr 18, 7:16 PM
    • 1,463 Posts
    • 1,082 Thanks
    IanMSpencer

    Any person who believes that "any part for any car" is in anyway different from "gives you wings" is being an idiot...
    Originally posted by d123
    Not really (and I think ASA would disagree with being considered idiots for distinguishing the two cases). It simply suggests to me that they have contacts in the supply chain and that they can source any part that can be sourced with a phone call. That is not an unreasonable expectation, is it? After all, step back, they are making a claim that entices people to treat them as a one stop shop for all possible car parts. Red Bull's slogan doesn't really make any claim aside from alluding to well-being but generally it was used in the context of fantastical animations - and the ASA specifically use that as their justification for not upholding Red Bull complaints (aside from I think they unreasonably get away with avoiding the suggestion that what it actually gives you is a thumping headache and palpitations).

    What we are talking about here is that someone has a reasonably common mass market car and they don't bother even with that, so we are not talking about edge cases here, they are not even close to their claim.

    FWIW, I wasn't the one who complained to the ASA about this before (though I've made a number of complaints in my time and been considered correct each time).
    • d123
    • By d123 16th Apr 18, 7:22 PM
    • 7,218 Posts
    • 4,659 Thanks
    d123
    Not really (and I think ASA would disagree with being considered idiots for distinguishing the two cases). It simply suggests to me that they have contacts in the supply chain and that they can source any part that can be sourced with a phone call. That is not an unreasonable expectation, is it? After all, step back, they are making a claim that entices people to treat them as a one stop shop for all possible car parts. Red Bull's slogan doesn't really make any claim aside from alluding to well-being but generally it was used in the context of fantastical animations - and the ASA specifically use that as their justification for not upholding Red Bull complaints (aside from I think they unreasonably get away with avoiding the suggestion that what it actually gives you is a thumping headache and palpitations).

    What we are talking about here is that someone has a reasonably common mass market car and they don't bother even with that, so we are not talking about edge cases here, they are not even close to their claim.

    FWIW, I wasn't the one who complained to the ASA about this before (though I've made a number of complaints in my time and been considered correct each time).
    Originally posted by IanMSpencer
    So you do expect them to stock or source Model T spares, 1950's Soviet cars and pre-war cars?

    So every single part, screw, rubber washer and grommet for EVERY MAKE AND MODEL car ever made?

    ====
    • motorguy
    • By motorguy 16th Apr 18, 7:41 PM
    • 17,156 Posts
    • 10,279 Thanks
    motorguy

    Clearly every part for every car is a factual claim that has to be justified.
    Originally posted by IanMSpencer
    Its a slogan / tag line. Easily remembered. Thats all.

    Its banal to think that they really mean every single part for every car made ever - and then to complain to the ASA about it...
    "We have normality. I repeat, we have normality. Anything you still can't cope with is therefore your own problem."
    • IanMSpencer
    • By IanMSpencer 16th Apr 18, 10:26 PM
    • 1,463 Posts
    • 1,082 Thanks
    IanMSpencer
    So you do expect them to stock or source Model T spares, 1950's Soviet cars and pre-war cars?

    So every single part, screw, rubber washer and grommet for EVERY MAKE AND MODEL car ever made?

    Originally posted by d123
    I think a reasonable person would expect them to be able to source current parts for current cars, although they really shouldn't be making a claim that they will get any part for any car - after all it is not unreasonable to think that there are parts brokers around who will seek to source a spare for a Model T - after all where do all those Model T owners (or Hillman Minx or whoever) get their parts from?

    Simply put, don't make a claim you aren't prepared to back up.

    Put another way, I bet there is someone out there who would claim to be able to genuinely get any part for any car, including getting one machined. There are plenty of classic car specialists around. That's why I think it is an unreasonable claim for a parts business to make.
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