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  • FIRST POST
    • nellie1980
    • By nellie1980 13th Apr 18, 11:58 AM
    • 17Posts
    • 22Thanks
    nellie1980
    Tubs2u
    • #1
    • 13th Apr 18, 11:58 AM
    Tubs2u 13th Apr 18 at 11:58 AM
    Hi there, has anyone had any dealings with this company? They used to be called hot price tubs. Anyway bought a tub off them 6 weeks ago, delivered on saturday and it came with more leaks than a sieve. No filters no chemicals as promised and the lights didnt work. Rang up to complain and got all the usual apologies etc. They sent a technician out a couple of day ago and all the leaks are still there. And couldnít fix the lights. Ive rang up again numerous times and been told aftersales will contact me about sending a new tub which they havenít. Ive sent numerous emails stating my issues that never get replied to and the fact is that now i have a £4000 lump in the garden that doesnt work. In my most recent phone call i told them that i didnt want a new tub as basically i dont trust them. I want my money back. Which they say that they cant do that as I havenít given them enough time to fix, or replace the issues. The fact is i have purchased something thst isnt fit for purpose. Where do i stand on my rights as a consumer, and what course of action should i take?
    Cheers in advance !!!128077;
    Comp wins since aug 2012... When I started:

    Rugby tickets at wembley
    ITV Daybreak sports kit
Page 1
    • agrinnall
    • By agrinnall 13th Apr 18, 12:07 PM
    • 19,897 Posts
    • 15,607 Thanks
    agrinnall
    • #2
    • 13th Apr 18, 12:07 PM
    • #2
    • 13th Apr 18, 12:07 PM
    How did you pay?
    • nellie1980
    • By nellie1980 13th Apr 18, 12:17 PM
    • 17 Posts
    • 22 Thanks
    nellie1980
    • #3
    • 13th Apr 18, 12:17 PM
    • #3
    • 13th Apr 18, 12:17 PM
    Debit card payment over the phone
    Comp wins since aug 2012... When I started:

    Rugby tickets at wembley
    ITV Daybreak sports kit
    • DoaM
    • By DoaM 13th Apr 18, 12:29 PM
    • 4,258 Posts
    • 4,303 Thanks
    DoaM
    • #4
    • 13th Apr 18, 12:29 PM
    • #4
    • 13th Apr 18, 12:29 PM
    You could contact your bank and try a chargeback?

    I suggest you WRITE to the seller to advise them that they've had their one chance to repair the goods and they still don't conform to contract [ref. the Consumer Rights Act 2015 section 24(5)(a)] therefore you require them to collect the goods at your (i.e. you the buyer) convenience and to provide a full refund of all monies paid (including any delivery charge).
    Diary of a madman
    Walk the line again today
    Entries of confusion
    Dear diary, I'm here to stay
    • nellie1980
    • By nellie1980 13th Apr 18, 1:44 PM
    • 17 Posts
    • 22 Thanks
    nellie1980
    • #5
    • 13th Apr 18, 1:44 PM
    • #5
    • 13th Apr 18, 1:44 PM
    I tried, but as i still have the item, i cant do anything. According to my bank anyway
    Comp wins since aug 2012... When I started:

    Rugby tickets at wembley
    ITV Daybreak sports kit
    • unholyangel
    • By unholyangel 13th Apr 18, 5:22 PM
    • 12,155 Posts
    • 9,524 Thanks
    unholyangel
    • #6
    • 13th Apr 18, 5:22 PM
    • #6
    • 13th Apr 18, 5:22 PM
    I tried, but as i still have the item, i cant do anything. According to my bank anyway
    Originally posted by nellie1980
    Ask your bank if that is their final answer and if they are refusing to even attempt a chargeback. If they say it is, ask them for a letter of deadlock and complain to the financial ombudsman.

    In future, try pay anything that costs over £100 by credit card. Even if you pay it off straight away or only pay a small amount on credit card, you're covered for the full amount and if you have a claim against the retailer, you have the exact same claim against the card company. Which would be handy here because there would be no doubt the retailer would be liable to collect the goods and bear the cost of their return. Chargeback is more limited though - the rules are visa/mastercards own and even if you had a claim in law against the retailer, chargeback only works if it fits into one of the available reason codes.
    Money doesn't solve poverty.....it creates it.
    • theonlywayisup
    • By theonlywayisup 13th Apr 18, 5:28 PM
    • 12,145 Posts
    • 8,216 Thanks
    theonlywayisup
    • #7
    • 13th Apr 18, 5:28 PM
    • #7
    • 13th Apr 18, 5:28 PM

    In future, try pay anything that costs over £100 by credit card. Even if you pay it off straight away or only pay a small amount on credit card, you're covered for the full amount and if you have a claim against the retailer, you have the exact same claim against the card company. Which would be handy here because there would be no doubt the retailer would be liable to collect the goods and bear the cost of their return. Chargeback is more limited though - the rules are visa/mastercards own and even if you had a claim in law against the retailer, chargeback only works if it fits into one of the available reason codes.
    Originally posted by unholyangel
    This ^

    Or, if you don't want/can't have a lot on credit card, just pay £100 on the credit card. You will then get the same cover as if you'd paid the entire amount.
    • DoaM
    • By DoaM 13th Apr 18, 7:35 PM
    • 4,258 Posts
    • 4,303 Thanks
    DoaM
    • #8
    • 13th Apr 18, 7:35 PM
    • #8
    • 13th Apr 18, 7:35 PM
    Or, if you don't want/can't have a lot on credit card, just pay £100 on the credit card. You will then get the same cover as if you'd paid the entire amount.
    Originally posted by theonlywayisup
    You don't need to spend £100 on the credit card, what matters is that the value of the goods purchased are £100+ ... you could only pay £10 by credit card and you'd still be covered by Section 75.
    Diary of a madman
    Walk the line again today
    Entries of confusion
    Dear diary, I'm here to stay
    • agrinnall
    • By agrinnall 13th Apr 18, 8:22 PM
    • 19,897 Posts
    • 15,607 Thanks
    agrinnall
    • #9
    • 13th Apr 18, 8:22 PM
    • #9
    • 13th Apr 18, 8:22 PM
    This ^

    Or, if you don't want/can't have a lot on credit card, just pay £100 on the credit card. You will then get the same cover as if you'd paid the entire amount.
    Originally posted by theonlywayisup

    Unholyangel already explained it correctly, all you did was cause confusion.


    Even if you pay it off straight away or only pay a small amount on credit card, you're covered for the full amount...
    Originally posted by unholyangel
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