Your browser isn't supported
It looks like you're using an old web browser. To get the most out of the site and to ensure guides display correctly, we suggest upgrading your browser now. Download the latest:

Welcome to the MSE Forums

We're home to a fantastic community of MoneySavers but anyone can post. Please exercise caution & report spam, illegal, offensive or libellous posts/messages: click "report" or email forumteam@.

Search
  • FIRST POST
    • nellie1980
    • By nellie1980 13th Apr 18, 11:58 AM
    • 20Posts
    • 22Thanks
    nellie1980
    Tubs2u
    • #1
    • 13th Apr 18, 11:58 AM
    Tubs2u 13th Apr 18 at 11:58 AM
    Hi there, has anyone had any dealings with this company? They used to be called hot price tubs. Anyway bought a tub off them 6 weeks ago, delivered on saturday and it came with more leaks than a sieve. No filters no chemicals as promised and the lights didnt work. Rang up to complain and got all the usual apologies etc. They sent a technician out a couple of day ago and all the leaks are still there. And couldnít fix the lights. Ive rang up again numerous times and been told aftersales will contact me about sending a new tub which they havenít. Ive sent numerous emails stating my issues that never get replied to and the fact is that now i have a £4000 lump in the garden that doesnt work. In my most recent phone call i told them that i didnt want a new tub as basically i dont trust them. I want my money back. Which they say that they cant do that as I havenít given them enough time to fix, or replace the issues. The fact is i have purchased something thst isnt fit for purpose. Where do i stand on my rights as a consumer, and what course of action should i take?
    Cheers in advance !!!128077;
    Comp wins since aug 2012... When I started:

    Rugby tickets at wembley
    ITV Daybreak sports kit
Page 1
    • agrinnall
    • By agrinnall 13th Apr 18, 12:07 PM
    • 21,689 Posts
    • 17,565 Thanks
    agrinnall
    • #2
    • 13th Apr 18, 12:07 PM
    • #2
    • 13th Apr 18, 12:07 PM
    How did you pay?
    • nellie1980
    • By nellie1980 13th Apr 18, 12:17 PM
    • 20 Posts
    • 22 Thanks
    nellie1980
    • #3
    • 13th Apr 18, 12:17 PM
    • #3
    • 13th Apr 18, 12:17 PM
    Debit card payment over the phone
    Comp wins since aug 2012... When I started:

    Rugby tickets at wembley
    ITV Daybreak sports kit
    • DoaM
    • By DoaM 13th Apr 18, 12:29 PM
    • 5,688 Posts
    • 5,579 Thanks
    DoaM
    • #4
    • 13th Apr 18, 12:29 PM
    • #4
    • 13th Apr 18, 12:29 PM
    You could contact your bank and try a chargeback?

    I suggest you WRITE to the seller to advise them that they've had their one chance to repair the goods and they still don't conform to contract [ref. the Consumer Rights Act 2015 section 24(5)(a)] therefore you require them to collect the goods at your (i.e. you the buyer) convenience and to provide a full refund of all monies paid (including any delivery charge).
    Diary of a madman
    Walk the line again today
    Entries of confusion
    Dear diary, I'm here to stay
    • nellie1980
    • By nellie1980 13th Apr 18, 1:44 PM
    • 20 Posts
    • 22 Thanks
    nellie1980
    • #5
    • 13th Apr 18, 1:44 PM
    • #5
    • 13th Apr 18, 1:44 PM
    I tried, but as i still have the item, i cant do anything. According to my bank anyway
    Comp wins since aug 2012... When I started:

    Rugby tickets at wembley
    ITV Daybreak sports kit
    • unholyangel
    • By unholyangel 13th Apr 18, 5:22 PM
    • 13,055 Posts
    • 10,403 Thanks
    unholyangel
    • #6
    • 13th Apr 18, 5:22 PM
    • #6
    • 13th Apr 18, 5:22 PM
    I tried, but as i still have the item, i cant do anything. According to my bank anyway
    Originally posted by nellie1980
    Ask your bank if that is their final answer and if they are refusing to even attempt a chargeback. If they say it is, ask them for a letter of deadlock and complain to the financial ombudsman.

    In future, try pay anything that costs over £100 by credit card. Even if you pay it off straight away or only pay a small amount on credit card, you're covered for the full amount and if you have a claim against the retailer, you have the exact same claim against the card company. Which would be handy here because there would be no doubt the retailer would be liable to collect the goods and bear the cost of their return. Chargeback is more limited though - the rules are visa/mastercards own and even if you had a claim in law against the retailer, chargeback only works if it fits into one of the available reason codes.
    Money doesn't solve poverty.....it creates it.
    • theonlywayisup
    • By theonlywayisup 13th Apr 18, 5:28 PM
    • 13,016 Posts
    • 8,823 Thanks
    theonlywayisup
    • #7
    • 13th Apr 18, 5:28 PM
    • #7
    • 13th Apr 18, 5:28 PM

    In future, try pay anything that costs over £100 by credit card. Even if you pay it off straight away or only pay a small amount on credit card, you're covered for the full amount and if you have a claim against the retailer, you have the exact same claim against the card company. Which would be handy here because there would be no doubt the retailer would be liable to collect the goods and bear the cost of their return. Chargeback is more limited though - the rules are visa/mastercards own and even if you had a claim in law against the retailer, chargeback only works if it fits into one of the available reason codes.
    Originally posted by unholyangel
    This ^

    Or, if you don't want/can't have a lot on credit card, just pay £100 on the credit card. You will then get the same cover as if you'd paid the entire amount.
    • DoaM
    • By DoaM 13th Apr 18, 7:35 PM
    • 5,688 Posts
    • 5,579 Thanks
    DoaM
    • #8
    • 13th Apr 18, 7:35 PM
    • #8
    • 13th Apr 18, 7:35 PM
    Or, if you don't want/can't have a lot on credit card, just pay £100 on the credit card. You will then get the same cover as if you'd paid the entire amount.
    Originally posted by theonlywayisup
    You don't need to spend £100 on the credit card, what matters is that the value of the goods purchased are £100+ ... you could only pay £10 by credit card and you'd still be covered by Section 75.
    Diary of a madman
    Walk the line again today
    Entries of confusion
    Dear diary, I'm here to stay
    • agrinnall
    • By agrinnall 13th Apr 18, 8:22 PM
    • 21,689 Posts
    • 17,565 Thanks
    agrinnall
    • #9
    • 13th Apr 18, 8:22 PM
    • #9
    • 13th Apr 18, 8:22 PM
    This ^

    Or, if you don't want/can't have a lot on credit card, just pay £100 on the credit card. You will then get the same cover as if you'd paid the entire amount.
    Originally posted by theonlywayisup

    Unholyangel already explained it correctly, all you did was cause confusion.


    Even if you pay it off straight away or only pay a small amount on credit card, you're covered for the full amount...
    Originally posted by unholyangel
    • nellie1980
    • By nellie1980 3rd May 18, 11:21 AM
    • 20 Posts
    • 22 Thanks
    nellie1980
    Hi, sorry its been a while but the company in question have used up all of my goodwill. They pursuaded me to have a replacement tub off them, with a few added extras for the inconvenience. 4 weeks have gone by, and its gone from the tub is ready, just needs the touchscreen added and will be delivered in a couple of days, to, the touchscreen parts havent arrived yet, still waiting on them. To, hopefully yout tub will be ready for delivery in a couple of weeks. Im now at the point where the aftersales manager has promised to ring me back on at least 3 seperate occasions now, to no avail. Sales wont direct me through, and aftersales dont even answer my calls. I am stuck with a hot tub that has numerous leaks, no working leds, and no prospect of a replacement or money back. Anyone know where i stand legally, or am i going to have to pay an engineer from another company to repair the faults? Thanks in advance
    Comp wins since aug 2012... When I started:

    Rugby tickets at wembley
    ITV Daybreak sports kit
    • ThumbRemote
    • By ThumbRemote 3rd May 18, 1:16 PM
    • 3,939 Posts
    • 4,996 Thanks
    ThumbRemote
    I'm not sure why you're posting to ask, since you've clearly ignored the good advice you were given previous in posts #4 and #6.

    As it stands you've entered a new agreement with the retailer, so goodness knows what you've agreed to.
    • nellie1980
    • By nellie1980 3rd May 18, 1:43 PM
    • 20 Posts
    • 22 Thanks
    nellie1980
    I'm not sure why you're posting to ask, since you've clearly ignored the good advice you were given previous in posts #4 and #6.

    As it stands you've entered a new agreement with the retailer, so goodness knows what you've agreed to.
    Originally posted by ThumbRemote
    Cheers for that. Youíll notice my reply in #5. I did ask about chargeback and they said no. So thats that avenue shut. 6# recommended for the future, i use credit card, which is great for future purchases but not my situation right now. For the avoidance of doubt, i gave them a chance to rectify the fact that they had sold me a dud, as i thought it might be easier than chasing a refund. Hindsight says that was probably incorrect but surely the point of posting in a consumer rights thread is to ask for advice when things go wrong. Again, thanks for the condescending advice. Appreciate it.
    Comp wins since aug 2012... When I started:

    Rugby tickets at wembley
    ITV Daybreak sports kit
    • mattyprice4004
    • By mattyprice4004 3rd May 18, 1:45 PM
    • 3,779 Posts
    • 3,307 Thanks
    mattyprice4004
    Write a letter to your bank - they're just trying to wiggle out of it.
    Chargeback should and does apply.
    • kjj
    • By kjj 14th Aug 18, 5:32 PM
    • 1 Posts
    • 0 Thanks
    kjj
    Hi. We bought from hot price in Nov. Tub never worked. They have lied constantly for 8 months and said an engineer would visit. Tubs2u claim no connection with hot price however one of our emails came from Tubs2u regarding our tub! We had fortunately paid deposit by credit card and were able to get our money back through section 75 claim. The process took 6 months though. I hope you get sorted.
    • Mimi2016
    • By Mimi2016 24th Oct 18, 2:59 AM
    • 1 Posts
    • 0 Thanks
    Mimi2016
    To be honest
    What you expected for that kind of money
    You get what you pay for
    • nellie1980
    • By nellie1980 24th Oct 18, 9:12 AM
    • 20 Posts
    • 22 Thanks
    nellie1980
    To be honest
    What you expected for that kind of money
    You get what you pay for
    Originally posted by Mimi2016

    Youíre about 5 months too late. But cheers gor the advice anyway. Noted.
    Comp wins since aug 2012... When I started:

    Rugby tickets at wembley
    ITV Daybreak sports kit
Welcome to our new Forum!

Our aim is to save you money quickly and easily. We hope you like it!

Forum Team Contact us

Live Stats

159Posts Today

1,235Users online

Martin's Twitter
  • Many saying sexism or ego. My suspicion as someone who works in TV is that this is a format point. I'd think whe? https://t.co/AXfrv5YqKA

  • I do always ponder when watching apprentice why Lord Sugar is "Lord Sugar" but Baroness Bradey is Karen. #bbctheapprentice

  • Lord Sugar just said "she's talking like she's a 50 year old, she knows it inside out?" Genuine question if ther? https://t.co/6cZJ9d2Cni

  • Follow Martin