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    • Cotta
    • By Cotta 13th Apr 18, 11:32 AM
    • 2,695Posts
    • 1,109Thanks
    BT Withholding Refund
    • #1
    • 13th Apr 18, 11:32 AM
    BT Withholding Refund 13th Apr 18 at 11:32 AM

    I asked BT in January to investigate some overcharging on my account, it tallied up to a significant amount according to my records. BT denied any wrongdoing until a Complaint Manager investigated and discovered 120 worth of money owed to me due to an error on their side. They asked if I would close off the complaint if they refunded the 120 into my account along with 80 of compensation. They stated this would happen within 5 working days and I agreed. One month passed but the money didn't arrive, I called BT who have no record of the refunds due and nobody on customer service could help.

    I opened a fresh complaint and as of this morning BT have located the 200 due to me and they have advised there is no reason why it should not have reached me within 5 working days and on top of this it represented a breach on their side.

    Am I within my right to ask for an additional amount due to the delays and chasing or should I be satisfied with the refund getting to me?
Page 1
    • marcarm
    • By marcarm 13th Apr 18, 11:39 AM
    • 750 Posts
    • 894 Thanks
    • #2
    • 13th Apr 18, 11:39 AM
    • #2
    • 13th Apr 18, 11:39 AM
    You're already getting 80 compensation, how much more would make the delays more palatable?
    • Gavin83
    • By Gavin83 13th Apr 18, 11:58 AM
    • 5,117 Posts
    • 8,321 Thanks
    • #3
    • 13th Apr 18, 11:58 AM
    • #3
    • 13th Apr 18, 11:58 AM
    Personally I think 80 is extremely generous for the original issue, I'd accept that in your case.
    • Cotta
    • By Cotta 13th Apr 18, 12:53 PM
    • 2,695 Posts
    • 1,109 Thanks
    • #4
    • 13th Apr 18, 12:53 PM
    • #4
    • 13th Apr 18, 12:53 PM
    I just accepted the original amount, so hopefully this time it arrives.
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