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  • FIRST POST
    • tron05
    • By tron05 13th Apr 18, 9:48 AM
    • 4Posts
    • 1Thanks
    tron05
    Scottish power billing issue
    • #1
    • 13th Apr 18, 9:48 AM
    Scottish power billing issue 13th Apr 18 at 9:48 AM
    Hi guys
    I have recently received an accumulated first bill of 1200 for energy usage over past 14 month. I had requested for bills during the course but was informed about a billing issue at Scottish power's end.
    I have now sent a revert to apply back billing code and resend the bill.
    My worry is related to the bill already issued and i am asked to pay in 13 days from the bill date. Since i have asked for revised bills, should i be paying amount on the disputed bill? If i don't need to pay until the revised bill is sent, would that be marked on my credit file as late payment?

    Also, can i ask the energy supplier to to spread the bill over a few months as i am about to pay out deposit for a new home and would be completely dried out?
    Thanks in advance for any advice!
Page 1
    • PaschalFun
    • By PaschalFun 13th Apr 18, 11:18 AM
    • 178 Posts
    • 52 Thanks
    PaschalFun
    • #2
    • 13th Apr 18, 11:18 AM
    • #2
    • 13th Apr 18, 11:18 AM
    Hi guys
    I have recently received an accumulated first bill of 1200 for energy usage over past 14 month. I had requested for bills during the course but was informed about a billing issue at Scottish power's end.
    I have now sent a revert to apply back billing code and resend the bill.
    My worry is related to the bill already issued and i am asked to pay in 13 days from the bill date. Since i have asked for revised bills, should i be paying amount on the disputed bill? If i don't need to pay until the revised bill is sent, would that be marked on my credit file as late payment?

    Also, can i ask the energy supplier to to spread the bill over a few months as i am about to pay out deposit for a new home and would be completely dried out?
    Thanks in advance for any advice!
    Originally posted by tron05
    Best to contact the supplier discuss the matter.

    Lot's of options available, such as paying monthly by direct debit to help spread the cost ... and it'll probably save you money too

    If you can't pay your utility bill, do you think it appropriate to blow every last penny on buying a property? Perhaps re-think this carefully.
    Also, if you are about to move, the supplier will probably want payment in full.
  • Scottish Power
    • #3
    • 16th Apr 18, 1:44 PM
    • #3
    • 16th Apr 18, 1:44 PM
    Hi guys
    I have recently received an accumulated first bill of 1200 for energy usage over past 14 month. I had requested for bills during the course but was informed about a billing issue at Scottish power's end.
    I have now sent a revert to apply back billing code and resend the bill.
    My worry is related to the bill already issued and i am asked to pay in 13 days from the bill date. Since i have asked for revised bills, should i be paying amount on the disputed bill? If i don't need to pay until the revised bill is sent, would that be marked on my credit file as late payment?

    Also, can i ask the energy supplier to to spread the bill over a few months as i am about to pay out deposit for a new home and would be completely dried out?
    Thanks in advance for any advice!
    Originally posted by tron05
    Hi Tron05

    We can help you spread the cost of your energy bill, please contact us to allow us to help you with this. Also you can find more information on our website via the following link - https://community.scottishpower.co.uk/t5/Bills-payments-refunds/Payment-methods/ta-p/40

    If you need any further advise you can email us at Social@scottishpower.com with the following information-
    your MSE handle in the subject heading
    your full address
    your name and telephone number
    and some details of the issues you have encountered

    Kind Regards
    Danielle
    ďOfficial Company Representative
    I am the official company representative of Scottish Power. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
    • AndyBH
    • By AndyBH 2nd May 18, 5:45 PM
    • 1 Posts
    • 0 Thanks
    AndyBH
    • #4
    • 2nd May 18, 5:45 PM
    Scottish Power
    • #4
    • 2nd May 18, 5:45 PM
    I was going to try and keep this short,then I thought,how can I.We moved into our house which we began renovating 7 years ago.We rented a property for a year whilst renovating.I was paying a DD for £30 per month which was set by SP.A couple of weeks before I left I rang them to say we were leaving and they kindly sent out a meter reader.We received a bill for £1200.When I received this I asked how it could be that big and they said the white meter was faulty and it was actually on all the time.I transferred the balance over to our new address and agreed to pay per month to cover usage and the balance.This worked for a while I never received a bill for two years because SP were sending them to the wrong address ( which they denied to the ombudsman later) when in actual fact they had been as they held a different address for billing,and actual address.Lots and lots happened eventually they made me set up a online account.Which I did.Several things went wrong including me getting a gents answer to complaint he had made showing his reply,bank details etc.I screen shot this and informed him as his telephone number was on it.He wasnít happy.Then I was paying £170 per month,I struggled with it and missed a payment and they cancelled it and made a new DD which they didnít inform me of.It was only when I saw my statement that the bank told me it was a DD which had been set up by SP for about £700 per month.Im on IIDB and donít get that much a month.I explained this to them but they said they needed £150 + £200 per month .I have tried to offer the £150 but they refused even though I would be stretched to pay it anyway.My complaint has been closed 3 times by SP even though I did not close it.The ombudsman looked into it in a very short space of time and agreed SP had done nothing wrong and implied I had lied as they denied they had sent letters and bills to the wrong address.I knew this was incorrect as the next time I rang I asked them my address and it was still incorrect on their computer which should be recorded in the phone call.To cut a very long story shorter.I have booked a phone call to discuss this with Linda Clayton which she did not call me,even though she or her pa must have seen.They told me about 3 months ago it was being escalated so I should get it sorted soon.I also mentioned it could be the meter.I was told I would have to pay to have it checked.I spoke to someone a while later who said that was not correct and gave me a number which I rang.They told me to check it every day for seven days making a note of the readings.I actually did it for ten days,then I spoke to the people in that department who said it was high usage for a property like ours which is fully insulated with kingspan,floors walls and roof 100 mm thick.No return calls,no nothing.I may have a few details omitted or the money aspect may be. a few pounds out but everything Iíve said is true to my memory.Im now suffering from a bit of a breakdown which happened a couple of weeks ago..My session of speaking to a counsellor finished a couple of hours ago and Iím just not well now.My bill is now over £8,500...Iíve never had the courtesy of a call to look at the problem.I am now considering legal action against Scottish Power because Iím so stressed.Help.
    • Cardew
    • By Cardew 2nd May 18, 6:23 PM
    • 27,423 Posts
    • 13,434 Thanks
    Cardew
    • #5
    • 2nd May 18, 6:23 PM
    • #5
    • 2nd May 18, 6:23 PM
    Welcome to the forum.

    Your post is difficult to follow as it is a solid block of text.

    However it appears that you didn't keep up with an agreed payment plan and 3 complaints to SP have been closed and more importantly the Ombudsman has sided with SP.

    From what you have written above (SP lied etc) it is difficult to see your grounds for legal action.

    I suggest you contact the Citizens Advice Bureau and see if they can help. If you have good grounds for legal action a solicitor might take your case on a 'no win-no fee' basis; but from what you have stated it doesn't appear likely.
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