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  • FIRST POST
    • atarisrocks
    • By atarisrocks 13th Apr 18, 6:48 AM
    • 553Posts
    • 3,044Thanks
    atarisrocks
    Buyer wants to cancel sale
    • #1
    • 13th Apr 18, 6:48 AM
    Buyer wants to cancel sale 13th Apr 18 at 6:48 AM
    Last week I sold a extremely large item to the only bidder.
    We agreed for the item to be collected this weekend with cash on collection and then the day before collection they have decided that they don't want it.

    My listing stated no refunds and I have around 8 in fees now.


    Is there anything I can do other than open a non paying dispute but I'm worried they will pay by PayPal then open item not receiced.
Page 1
    • theonlywayisup
    • By theonlywayisup 13th Apr 18, 7:06 AM
    • 12,725 Posts
    • 8,621 Thanks
    theonlywayisup
    • #2
    • 13th Apr 18, 7:06 AM
    • #2
    • 13th Apr 18, 7:06 AM
    You can cancel it if you prefer. You should not use the out of stock option, but cite an issue with the buyer's address (despite it not being the case), otherwise you will get a defect.

    You could ask the buyer to cancel and explain it is to get your fees returned - at least they told you they didn't want it rather than just not turning up - but they may not respond.

    Or open the NPB. But as you say, if they pay, then you will have to refund. You will lose the 20p Paypal fee if you do it this way.
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