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    • Rossifumi
    • By Rossifumi 12th Apr 18, 8:59 PM
    • 11Posts
    • 0Thanks
    Refund on delayed custom build product
    • #1
    • 12th Apr 18, 8:59 PM
    Refund on delayed custom build product 12th Apr 18 at 8:59 PM

    I ordered a customised iMac from an iStore ( not Apple store) and was given a delivery time of 14-21 days which will now be exceeded by at least 5 days. I have asked for cancellation and a refund, but been refused on the grounds of it being a custom build product. What are my rights?
Page 2
    • Fosterdog
    • By Fosterdog 13th Apr 18, 9:03 PM
    • 3,929 Posts
    • 6,761 Thanks
    See OPs further post - #6. That says working days.
    Originally posted by LilElvis
    Also repeated in post 17 so unlikely to be a mistake when it was written in the earlier post
    • DoaM
    • By DoaM 15th Apr 18, 1:39 PM
    • 4,572 Posts
    • 4,599 Thanks
    Thanks - I'd overlooked those posts.

    In that case, 21 working days is reached on 25th April ... so the supplier still has another 7 days per the contract. (I'm assuming that working days are Monday to Friday, and we need to remember there's been the Easter weekend in this period too).
    Diary of a madman
    Walk the line again today
    Entries of confusion
    Dear diary, I'm here to stay
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