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    • mac.d
    • By mac.d 12th Apr 18, 7:41 PM
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    mac.d
    Royal Mail
    • #1
    • 12th Apr 18, 7:41 PM
    Royal Mail 12th Apr 18 at 7:41 PM
    Had some flowers delivered today, and at first I was puzzled why it was wrapped in polythene, then I turned it over and I can't believe the state of the box. I'm not sure how Royal Mail have managed to damage it quite so badly.... though to be fair, the flowers were fine inside the box.

    I should add these were unwanted 'apology' flowers from a business, so I'm not really bothered, I just posted it because I can scarcely believe the cheek of Royal Mail delivering a box of flowers in that state.




Page 1
    • BorisThomson
    • By BorisThomson 12th Apr 18, 7:45 PM
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    BorisThomson
    • #2
    • 12th Apr 18, 7:45 PM
    • #2
    • 12th Apr 18, 7:45 PM
    Would you rather they just binned them?

    Royal Mail is a high volume service, it's not designed for delicate items and things are inevitably going to get thrown around.

    Glad the flowers were OK though. A nice surprise even if unwanted.
    • mac.d
    • By mac.d 12th Apr 18, 8:29 PM
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    mac.d
    • #3
    • 12th Apr 18, 8:29 PM
    • #3
    • 12th Apr 18, 8:29 PM
    I'd rather they had done their job properly, as it's pretty clear the box has been a lot more than just thrown around. Also, I'm not really sure a cardboard box can be considered a delicate item.
    • robin58
    • By robin58 13th Apr 18, 1:24 AM
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    robin58
    • #4
    • 13th Apr 18, 1:24 AM
    • #4
    • 13th Apr 18, 1:24 AM
    I would email the pictures to the flower suppliers.

    It would show how inadequate thier boxes are and how bad Royal Mail is in delivering them.

    You got away with it but next time someone else might not.
    The more I live, the more I learn.
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    How little I know.!!
    • custardy
    • By custardy 13th Apr 18, 5:26 AM
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    • #5
    • 13th Apr 18, 5:26 AM
    • #5
    • 13th Apr 18, 5:26 AM
    It could be in shreds. It is still mail and due delivery.
    Looks to me like the box got damp/wet on route.
    Now let me add some experience. you get flowers/plants sometimes with oasis foam/water inside that leaks. Not always the package you get but in the same batch.

    I'd rather they had done their job properly, as it's pretty clear the box has been a lot more than just thrown around. Also, I'm not really sure a cardboard box can be considered a delicate item.
    Originally posted by mac.d
    I could crush that box with my hands easily. Would you say thats robust?
    Do you image these boxes getting handled individually and placed onto a single container to be transported in a little van?

    I would email the pictures to the flower suppliers.

    It would show how inadequate thier boxes are and how bad Royal Mail is in delivering them.

    You got away with it but next time someone else might not.
    Originally posted by robin58
    Its a system that works most of the time. Same with all carriers carrying perishables.
    Last edited by custardy; 13-04-2018 at 6:25 AM.
    • mac.d
    • By mac.d 13th Apr 18, 11:36 AM
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    mac.d
    • #6
    • 13th Apr 18, 11:36 AM
    • #6
    • 13th Apr 18, 11:36 AM
    It's only the outside of the box that has been wet, so nothing has leaked inside, possibly been another item they've mishandled has leaked all over my parcel.

    I never said anything about the parcel being delicate or robust, that's other people who are saying that....

    The fact is, its pretty clearly been mishandled somewhere in the delivery process, and I'm well aware what the delivery process is like in Royal Mail, mass parcel handling doesn't mean its fine for parcels to be delivered in a sorry state!

    I know they still have to deliver it, but they used to attach an apology to damaged items, though it was usually letters that had been torn in machines.
    • agrinnall
    • By agrinnall 13th Apr 18, 12:04 PM
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    agrinnall
    • #7
    • 13th Apr 18, 12:04 PM
    • #7
    • 13th Apr 18, 12:04 PM

    The fact is, its pretty clearly been mishandled somewhere in the delivery process, and I'm well aware what the delivery process is like in Royal Mail, mass parcel handling doesn't mean its fine for parcels to be delivered in a sorry state!
    Originally posted by mac.d
    If the packaging isn't robust enough to withstand RM's handling then that's the fault of the sender, they should use stronger materials or an alternative delivery method. I'd guess that they don't because it would cost more and they'd have to charge their customers more.
    • mac.d
    • By mac.d 13th Apr 18, 1:14 PM
    • 700 Posts
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    mac.d
    • #8
    • 13th Apr 18, 1:14 PM
    • #8
    • 13th Apr 18, 1:14 PM
    As far as cardboard boxes go, it's fairly thick and appears pretty strong, and generally fit for the purpose its meant for. I'm not really sure why everyone seems to assume the box is delicate or not robust enough for its intended use?
    • custardy
    • By custardy 13th Apr 18, 2:06 PM
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    custardy
    • #9
    • 13th Apr 18, 2:06 PM
    • #9
    • 13th Apr 18, 2:06 PM
    As far as cardboard boxes go, it's fairly thick and appears pretty strong, and generally fit for the purpose its meant for. I'm not really sure why everyone seems to assume the box is delicate or not robust enough for its intended use?
    Originally posted by mac.d
    Well having handled hundreds of them,I can say they are up to stopping the flowers escaping,yes.

    Couldnt find a decent picture of a york trolley.



    If the flowers are on the base of the york,could they handle a couple of hundred kilos of parcels on top?
    It's only the outside of the box that has been wet, so nothing has leaked inside, possibly been another item they've mishandled has leaked all over my parcel.

    I never said anything about the parcel being delicate or robust, that's other people who are saying that....

    The fact is, its pretty clearly been mishandled somewhere in the delivery process, and I'm well aware what the delivery process is like in Royal Mail, mass parcel handling doesn't mean its fine for parcels to be delivered in a sorry state!

    I know they still have to deliver it, but they used to attach an apology to damaged items, though it was usually letters that had been torn in machines.
    Originally posted by mac.d
    Large damaged bags dont have the same printing as the smaller ones. No idea why.
    I used to put a small damage bag inside.

    You say its clearly mishandled. So if someone poorly packages a parcel with liquid inside and it leaks. Who is at fault for the damage items from thel iquid?
    Last edited by custardy; 13-04-2018 at 6:14 PM.
    • sheramber
    • By sheramber 13th Apr 18, 7:51 PM
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    sheramber
    Was the parcel marked to indicate it was flowers and/or fragile.

    I hae had flowers delivered by Royal Mil many times and they have always been in prefect condition.

    But they were packed in solid cardboard boxes and marked as accordingly.
    • custardy
    • By custardy 14th Apr 18, 7:29 AM
    • 34,142 Posts
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    custardy
    Was the parcel marked to indicate it was flowers and/or fragile.

    I hae had flowers delivered by Royal Mil many times and they have always been in prefect condition.

    But they were packed in solid cardboard boxes and marked as accordingly.
    Originally posted by sheramber
    Its a flower box,all the carriers know whats inside them.
    However its obvious the cardboard has been wet, and everyone knows how 'robust' wet cardboard is.
    All you can do is try and dry it out as best you can, whilst minimising damage. Looks to me like the did the right thing.
    allowed it to dry and then bagged it up.
    • ThumbRemote
    • By ThumbRemote 14th Apr 18, 10:58 AM
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    ThumbRemote
    As far as cardboard boxes go, it's fairly thick and appears pretty strong, and generally fit for the purpose its meant for. I'm not really sure why everyone seems to assume the box is delicate or not robust enough for its intended use?
    Originally posted by mac.d
    Because unfortunately on this board a good number of posters only want to try and put down or blame the person who first posted. Making things up is one way they do that.

    Don't worry, it's a reflection on them, not you.
    • MothballsWallet
    • By MothballsWallet 14th Apr 18, 5:13 PM
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    MothballsWallet
    Its a flower box,all the carriers know whats inside them.
    However its obvious the cardboard has been wet, and everyone knows how 'robust' wet cardboard is.
    All you can do is try and dry it out as best you can, whilst minimising damage. Looks to me like the did the right thing.
    allowed it to dry and then bagged it up.
    Originally posted by custardy
    BREAKING NEWS: "Wet cardboard" to be renamed "Theresa May".
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