Your browser isn't supported
It looks like you're using an old web browser. To get the most out of the site and to ensure guides display correctly, we suggest upgrading your browser now. Download the latest:

Welcome to the MSE Forums

We're home to a fantastic community of MoneySavers but anyone can post. Please exercise caution & report spam, illegal, offensive or libellous posts/messages: click "report" or email forumteam@. Skimlinks & other affiliated links are turned on

Search
  • FIRST POST
    • wishuponastar
    • By wishuponastar 12th Apr 18, 6:10 PM
    • 553Posts
    • 646Thanks
    wishuponastar
    Sold collection item, worried about seller rating due to delay in collection.
    • #1
    • 12th Apr 18, 6:10 PM
    Sold collection item, worried about seller rating due to delay in collection. 12th Apr 18 at 6:10 PM
    I sold an item, collection only. I did say cash on collection is preferred in my advert and I wrote to the buyer to say that too after I'd accepted their offer before they paid.


    However, they've paid by Paypal but have said they won't be able to collect it until the 23rd April. I'm worried as I'd read a thread that mentioned about delays in 'posting' the item affect my seller rating. I don't want to mark it as dispatched because I don't have tracking number and it isn't dispatched/collected but at the same time I don't want to lose the sale.


    The buyer has no feedback currently but I'm not worried that they won't turn up. Just my seller rating and how to deal with this new situation.


    How long do you get before 'posting' the item before it affects your seller rating?


    TIA
Page 1
    • Pierre De Grenoble
    • By Pierre De Grenoble 12th Apr 18, 6:48 PM
    • 409 Posts
    • 233 Thanks
    Pierre De Grenoble
    • #2
    • 12th Apr 18, 6:48 PM
    • #2
    • 12th Apr 18, 6:48 PM
    You have a 0 rated buyer insisting on paying you by paypal for an item that you asked for cash on collection.


    others on here will point you to threads that you should read.
    • wishuponastar
    • By wishuponastar 12th Apr 18, 6:57 PM
    • 553 Posts
    • 646 Thanks
    wishuponastar
    • #3
    • 12th Apr 18, 6:57 PM
    • #3
    • 12th Apr 18, 6:57 PM
    Thanks, I'm fairly new to it all but thanks for your message, I was wondering why they paid by Paypal when I'd asked in my listing and in my message (before they paid) and I figured that it was because they were new and didn't want to ask me to keep it until 23rd if they've not paid, but I'm guessing that there is some sort of loophole that I should be wary of.


    I'll look forward to reading the threads, i'll try and have a look for them.


    So should I refund the paypal transaction then or how should I do it?


    TIA
    • wishuponastar
    • By wishuponastar 12th Apr 18, 7:08 PM
    • 553 Posts
    • 646 Thanks
    wishuponastar
    • #4
    • 12th Apr 18, 7:08 PM
    • #4
    • 12th Apr 18, 7:08 PM
    Just reading a thread now, wow it is an eye opener.


    I read that even though I do a full refund, then I can still get charged an admin fee by Paypal. Which I totally didn't know.


    Is this a set amount or is it a percentage of the sale price (25). Is there any way to avoid this?


    Thinking that maybe I should just cancel the whole sale on Ebay...as I'm kind of panicking now, but maybe it's not as straightforward as that??
    • wishuponastar
    • By wishuponastar 12th Apr 18, 7:31 PM
    • 553 Posts
    • 646 Thanks
    wishuponastar
    • #5
    • 12th Apr 18, 7:31 PM
    • #5
    • 12th Apr 18, 7:31 PM
    So I've been reading a lot of threads about Collection and paypal.


    I've written to the buyer and asked if they can pay cash on collection or if they prefer to cancel the sale instead, then i'll agree.


    Just waiting to hear back.


    If the sale is cancelled, do Paypal still charge the admin fee for the refund? and how much is this usually?
    • steviebabes
    • By steviebabes 12th Apr 18, 7:42 PM
    • 1,640 Posts
    • 775 Thanks
    steviebabes
    • #6
    • 12th Apr 18, 7:42 PM
    • #6
    • 12th Apr 18, 7:42 PM
    Paypal only charge 20p if you refund so no big deal.
    • Pierre De Grenoble
    • By Pierre De Grenoble 12th Apr 18, 7:42 PM
    • 409 Posts
    • 233 Thanks
    Pierre De Grenoble
    • #7
    • 12th Apr 18, 7:42 PM
    • #7
    • 12th Apr 18, 7:42 PM
    The admin fee for paypal is 20p.

    It's easy for me to say, sitting here, to say that your sale is "low value" and is unlikely to be a paypal / collect scam.

    It really may be possible that your buyer is a new "wet behind the ears" brainwashed into paying by paypal eBay newbie.
    • wishuponastar
    • By wishuponastar 12th Apr 18, 8:01 PM
    • 553 Posts
    • 646 Thanks
    wishuponastar
    • #8
    • 12th Apr 18, 8:01 PM
    • #8
    • 12th Apr 18, 8:01 PM
    Thanks for letting me know about admin fee.


    Buyer has responded and apologised (bless him) said he hadn't noticed/read about the cash on collection and is happy to pay cash on collection.


    How do I go about this now? Do I send him the money back by paypal (but if i do this I've read there is a senders fee more than 20p) or refund via ebay? And how do I do this? Sorry I'm a bit 'wet behind the ears' on this too.
    • Pierre De Grenoble
    • By Pierre De Grenoble 12th Apr 18, 8:10 PM
    • 409 Posts
    • 233 Thanks
    Pierre De Grenoble
    • #9
    • 12th Apr 18, 8:10 PM
    • #9
    • 12th Apr 18, 8:10 PM
    It sounds like your buyer is genuine (likely but not guaranteed)


    You can always tell your buyer that you are going to cancel his payment for (Via eBay) for "problems with his address". (if he accepts this it will not give you a seller defect)


    and then he can turn up in due course and pay you cash, you can then mark the transaction as payment received and it will give you a box to mark as "cash on collection". and it's happy dayze.


    I admit that my own eBay glass is more than half empty. eBay is not a sellers friend.
    Last edited by Pierre De Grenoble; 12-04-2018 at 8:18 PM. Reason: afterthought
    • soolin
    • By soolin 12th Apr 18, 9:00 PM
    • 61,187 Posts
    • 43,739 Thanks
    soolin
    It sounds like your buyer is genuine (likely but not guaranteed)


    You can always tell your buyer that you are going to cancel his payment for (Via eBay) for "problems with his address". (if he accepts this it will not give you a seller defect)


    and then he can turn up in due course and pay you cash, you can then mark the transaction as payment received and it will give you a box to mark as "cash on collection". and it's happy dayze.


    I admit that my own eBay glass is more than half empty. eBay is not a sellers friend.
    Originally posted by Pierre De Grenoble
    That's a risky strategy under the new rules. eBay will see the cancelled transaction and decide, rightly in this case, that the sale was going to take place off eBay and give seller a strike, maybe even restrict the account, and definitely re charge the FVFs.

    You can't cancel the sale and reclaim FVFs after any other discussion has taken place. Refunding the PayPal payment is in itself an issue now so seller is essentially stuck. The only way, that is still not risk free, is to just refund the payment via PayPal, which might result in a defect strike, then sell for cash on collection and if a defect is given to phone eBay and try and get it removed.
    I'm the Board Guide for the Ebay Board , Charities Board , Dosh & Disability , Up Your Income and the Local MoneySaving-England board which means I volunteer to help get your forum questions answered and keep the forum running smoothly. However, do remember, board guides don't read every post. If you spot an illegal or inappropriate post then please report it to forumteam@moneysavingexpert.com (it's not part of my role to deal with this). Any views are mine and not the official line of MoneySavingExpert.com
    New to Forum? Guide
    • wishuponastar
    • By wishuponastar 12th Apr 18, 9:11 PM
    • 553 Posts
    • 646 Thanks
    wishuponastar
    Refunding the PayPal payment is in itself an issue now so seller is essentially stuck.

    Originally posted by soolin
    That's not great news for me...


    Okay so refunding by paypal, if I do this what is the process? Do I need to select a reason in paypal or not?


    And is it just the refund button on the transaction in the Paypal transaction? (which i've just seen) and NOT in Ebay (as if I do it in Ebay am I right in thinking that this will cancel the whole sale? not just the payment) If not how do I do it?


    I don't understand the bit about if I refund by paypal it could result in a defect strike? What are the new rules in this case?


    Thanks Soolin, you seem to know everything lol
    • wishuponastar
    • By wishuponastar 12th Apr 18, 9:36 PM
    • 553 Posts
    • 646 Thanks
    wishuponastar
    It sounds like your buyer is genuine (likely but not guaranteed)

    I admit that my own eBay glass is more than half empty. eBay is not a sellers friend.
    Originally posted by Pierre De Grenoble
    I would tend to think that my buyer is genuine, I'd say I'm pretty sure he is but still remain wary after the things I've read so better safe than sorry.


    I agree it would appear Ebay is not as straightforward as I'd thought.
    • wishuponastar
    • By wishuponastar 12th Apr 18, 9:40 PM
    • 553 Posts
    • 646 Thanks
    wishuponastar
    I'm a bit confused...do I


    1. unmark the sale in ebay as payment received? If I do that will it automatically refund?


    2. Go into paypal directly or via Ebay under view paypal transaction? And from there click 'refund'?
    • Pierre De Grenoble
    • By Pierre De Grenoble 12th Apr 18, 11:09 PM
    • 409 Posts
    • 233 Thanks
    Pierre De Grenoble
    That's a risky strategy under the new rules. eBay will see the cancelled transaction and decide, rightly in this case, that the sale was going to take place off eBay and give seller a strike, maybe even restrict the account, and definitely re charge the FVFs.

    You can't cancel the sale and reclaim FVFs after any other discussion has taken place. Refunding the PayPal payment is in itself an issue now so seller is essentially stuck. The only way, that is still not risk free, is to just refund the payment via PayPal, which might result in a defect strike, then sell for cash on collection and if a defect is given to phone eBay and try and get it removed.
    Originally posted by soolin

    mea culpa. the above makes perfect sense, now that I think it through. I have done as I advised in the past BUT that was before the "off eBay" thing kicked off.
    My eBay glass just got emptier..
    • soolin
    • By soolin 13th Apr 18, 8:21 AM
    • 61,187 Posts
    • 43,739 Thanks
    soolin
    mea culpa. the above makes perfect sense, now that I think it through. I have done as I advised in the past BUT that was before the "off eBay" thing kicked off.
    My eBay glass just got emptier..
    Originally posted by Pierre De Grenoble
    It has got silly now hasn't it, we sellers have to continually watch our backs and protect our accounts even if that means customer service is reduced.

    OP, go into PayPal and just refund the money, that should automatically mark it as unpaid in eBay. You don't need a reason to refund in PayPal. That leaves the transaction live so eBay fees are still due and buyer can then come and collect with cash.

    However, some people have reported getting a defect after they have refunded via PayPal, although some have not so keep watch on your expanded dashboard and phone eBay if a defect shows. There is also a risk that eBay will still consider this as an off eBay sale, so again watch your messages and fees and be prepared to argue that the sale is still going ahead but within a different payment method.

    When buyer collects then mark the payment as paid and dispatched.
    Last edited by soolin; 13-04-2018 at 8:23 AM.
    I'm the Board Guide for the Ebay Board , Charities Board , Dosh & Disability , Up Your Income and the Local MoneySaving-England board which means I volunteer to help get your forum questions answered and keep the forum running smoothly. However, do remember, board guides don't read every post. If you spot an illegal or inappropriate post then please report it to forumteam@moneysavingexpert.com (it's not part of my role to deal with this). Any views are mine and not the official line of MoneySavingExpert.com
    New to Forum? Guide
    • theonlywayisup
    • By theonlywayisup 13th Apr 18, 8:38 AM
    • 13,058 Posts
    • 8,853 Thanks
    theonlywayisup
    Op, why don't you wait until he comes to pay the cash before you refund. It gives him an incentive to collect, unless of course he is asking for a refund now.
    • wishuponastar
    • By wishuponastar 13th Apr 18, 1:45 PM
    • 553 Posts
    • 646 Thanks
    wishuponastar
    Op, why don't you wait until he comes to pay the cash before you refund. It gives him an incentive to collect, unless of course he is asking for a refund now.
    Originally posted by theonlywayisup
    He is not asking for a refund, he seems nice and a newbie-even more than me (bless him).


    I don't want to wait as it will show as a late dispatch because he has asked if he can collect on the 23rd and because he has paid it looks according to Ebay that I have been slow to dispatch it which in turn affects my seller rating. So that is why I'm keen to refund now.


    Thanks Soolin also for your advice, I'll do that in PP, wish me luck...I'll let you know how I get on.
    • wishuponastar
    • By wishuponastar 13th Apr 18, 3:51 PM
    • 553 Posts
    • 646 Thanks
    wishuponastar
    Okay so I've refunded via Paypal.


    Showing in my ebay as a symbol with a black diamond shaped thing to the upper right of the sign. It is very small and hardly made out, at first I thought it was a dot.


    Says -25 adjustment under the part that says collection only.


    Doesn't appear to have had any effect on my seller rating as it still is saying 'above standard'. I'll watch that space though.
    Last edited by wishuponastar; 13-04-2018 at 4:10 PM.
    • theonlywayisup
    • By theonlywayisup 13th Apr 18, 5:24 PM
    • 13,058 Posts
    • 8,853 Thanks
    theonlywayisup
    Okay so I've refunded via Paypal.


    Showing in my ebay as a symbol with a black diamond shaped thing to the upper right of the sign. It is very small and hardly made out, at first I thought it was a dot.


    Says -25 adjustment under the part that says collection only.


    Doesn't appear to have had any effect on my seller rating as it still is saying 'above standard'. I'll watch that space though.
    Originally posted by wishuponastar
    Seller ratings aren't adjusted every day. The key date is 20th (sometimes the 21st UK time). You may see it tomorrow if you know how to run reports, but either way, I wouldn't worry about it.

    As for the late mark you may have got - it would be easily removable as it was listed as collection, hence why I suggested you might wait to refund.

    It sounds like you have a decent buyer and furthermore, it sounds like he/she has a good seller!
    • wishuponastar
    • By wishuponastar 14th Apr 18, 10:10 AM
    • 553 Posts
    • 646 Thanks
    wishuponastar
    Thanks 'theonlywayisup'. That is nice of you to say.


    I'll keep an eye out on my ratings after the date just in case and I'll update everyone as to how it goes, i.e. if he comes to collect or not.


    I'm going to look into what other sites to sell on as Ebay seem to be quite hard work for what should be a straightforward thing. I'm not very 'appy' as I don't have a compatible phone so just looking for sites I can use from the computer.
Welcome to our new Forum!

Our aim is to save you money quickly and easily. We hope you like it!

Forum Team Contact us

Live Stats

1,388Posts Today

7,111Users online

Martin's Twitter
  • I'm very glad my poll today has caused such unity and consensus. It feels like a real moment of rapprochement in th? https://t.co/QVCzqsiVOi

  • RT @CourtBasedPSU: This week we hit a major milestone. PSU volunteers have now provided support to Litigants in Person on 300,000 occasion?

  • I've regret I've become a patron of @CourtBasedPSU charity, which help people facing civil or family courts without? https://t.co/gmfTgkBvhu

  • Follow Martin