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    • Dukebox
    • By Dukebox 12th Apr 18, 4:55 PM
    • 4Posts
    • 0Thanks
    Dukebox
    Out of pocket from claim, please help!
    • #1
    • 12th Apr 18, 4:55 PM
    Out of pocket from claim, please help! 12th Apr 18 at 4:55 PM
    Hello Money Saving Expert people.

    I'm in a bit of a pickle, about a month ago, my car was damaged by a large multinational company.

    I was parked in a legitimate parking space when a large van from a major multinational backed up and dropped some extremely heavy and large objects onto it from the side.

    Needless to say, I've had the damage evaluated and they've put me through their vehicle insurance which have decided that my car is now a total loss.

    It looks like they're going to try and pay me about 9k for the car, which, when looking for a car of the same age and mileage etc, leaves me out of pocket by about 2-3k

    Realistically, do I have any rights here? Or is this pretty much what I have to deal with? The car was parked, I wasn't in it, the company accepts complete liability and there are multiple witnesses around the area (it was at work). Negligence has caused my car to be damaged and is now leaving me out of pocket, which seems unfair.

    I'm only a young man and I don't know much about this sort of thing, I've never had to process a claim before in my life, any advice would be greatly appreciated.
Page 1
    • neilmcl
    • By neilmcl 12th Apr 18, 4:57 PM
    • 11,432 Posts
    • 8,223 Thanks
    neilmcl
    • #2
    • 12th Apr 18, 4:57 PM
    • #2
    • 12th Apr 18, 4:57 PM
    What's the make/model, year & mileage?

    Have you looked on autotrader to see examples of your car and the price they're being sold at, and more importantly the sort of price you would pay?

    If you think your car is worth more to replace than they're offering then you need proof of this to back you up.
    • Dukebox
    • By Dukebox 12th Apr 18, 5:01 PM
    • 4 Posts
    • 0 Thanks
    Dukebox
    • #3
    • 12th Apr 18, 5:01 PM
    • #3
    • 12th Apr 18, 5:01 PM
    Neil, it's a 2015 1.4 Seat Leon with 25k miles on the clock. I've had a look through the forecourts and Autotrader and they're pricing at around 10-11k.

    I've taken screenshots etc, I'm wondering if really the company should be paying for this seeing as they didn't have a vehicle run into mine, they didn't follow procedure and caused actual damages to my car.
    • AdrianC
    • By AdrianC 12th Apr 18, 6:27 PM
    • 18,034 Posts
    • 16,348 Thanks
    AdrianC
    • #4
    • 12th Apr 18, 6:27 PM
    • #4
    • 12th Apr 18, 6:27 PM
    Needless to say, I've had the damage evaluated and they've put me through their vehicle insurance which have decided that my car is now a total loss.

    It looks like they're going to try and pay me about 9k for the car, which, when looking for a car of the same age and mileage etc, leaves me out of pocket by about 2-3k
    Originally posted by Dukebox
    So your complaint is purely about the valuation. They've accepted liability.


    Realistically, do I have any rights here?
    Yes.


    http://www.financial-ombudsman.org.uk/publications/technical_notes/motor-valuation.html
    • waamo
    • By waamo 12th Apr 18, 6:52 PM
    • 3,877 Posts
    • 5,044 Thanks
    waamo
    • #5
    • 12th Apr 18, 6:52 PM
    • #5
    • 12th Apr 18, 6:52 PM
    Most people haggle over the price of a car. The advertised price may well not be the price a car actually sells for.

    Getting 1k off a 10k asking price is possible. You need to bear this in mind when valuing your car and a replacement.
    This space for hire.
    • neilmcl
    • By neilmcl 12th Apr 18, 8:05 PM
    • 11,432 Posts
    • 8,223 Thanks
    neilmcl
    • #6
    • 12th Apr 18, 8:05 PM
    • #6
    • 12th Apr 18, 8:05 PM
    Neil, it's a 2015 1.4 Seat Leon with 25k miles on the clock. I've had a look through the forecourts and Autotrader and they're pricing at around 10-11k.

    I've taken screenshots etc, I'm wondering if really the company should be paying for this seeing as they didn't have a vehicle run into mine, they didn't follow procedure and caused actual damages to my car.
    Originally posted by Dukebox
    Yes, but that's the asking price, with some haggling you'd probably pay in the region of 9-10K, so their valuation is not that far off.
    • Dukebox
    • By Dukebox 13th Apr 18, 11:53 AM
    • 4 Posts
    • 0 Thanks
    Dukebox
    • #7
    • 13th Apr 18, 11:53 AM
    • #7
    • 13th Apr 18, 11:53 AM
    Surely to expect that I will be able to haggle a price down is folly? I've never actually be able to do it.

    It's ridiculous how slimy this whole process is, what's the point in being protected as a consumer if you just get shafted.
    • neilmcl
    • By neilmcl 13th Apr 18, 12:05 PM
    • 11,432 Posts
    • 8,223 Thanks
    neilmcl
    • #8
    • 13th Apr 18, 12:05 PM
    • #8
    • 13th Apr 18, 12:05 PM
    You're not getting shafted, they've offered a reasonable amount it's up to you to counter it if you think it's not right.
    • almillar
    • By almillar 13th Apr 18, 12:47 PM
    • 7,466 Posts
    • 3,051 Thanks
    almillar
    • #9
    • 13th Apr 18, 12:47 PM
    • #9
    • 13th Apr 18, 12:47 PM
    It looks like they're going to try and pay me about 9k for the car, which, when looking for a car of the same age and mileage etc, leaves me out of pocket by about 2-3k

    Treat that as their first offer. You've already found one car *advertised for* 2-3k more - get more evidence together for your counter. It seems quite normal to negotiate a price. Maybe you could check Parkers (or the CAP guide) to find a value for your car? People will say valuations can be inaccurate but it's a start. I don't think you'll be negotiating a 11K car down to 9k!
    • Nobbie1967
    • By Nobbie1967 13th Apr 18, 1:47 PM
    • 783 Posts
    • 865 Thanks
    Nobbie1967
    https://www.autotrader.co.uk/classified/advert/201803264931935?year-from=2015&advertising-location=at_cars&onesearchad=Used&onesearchad=Near ly%20New&onesearchad=New&minimum-badge-engine-size=1.4&maximum-mileage=30000&radius=1500&model=LEON&postcode=sk94 bg&year-to=2015&minimum-mileage=20000&sort=sponsored&make=SEAT&maximum-badge-engine-size=1.4&page=1

    There you go, 9k for a 2015 Seat Leon 1.4 with less miles than yours. To be fair, most are well over 10k, so yours may be a more expensive model. Need to find some comparable stuff to build a case for the higher figure.

    I think some are being unfair is suggesting that big discounts are available on used cars advertised by traders on Autotrader, although private sales are different.
    • Dukebox
    • By Dukebox 13th Apr 18, 2:54 PM
    • 4 Posts
    • 0 Thanks
    Dukebox
    I think this is the problem I have, that one car is 9k but the average seems to be drastically different, it's also about 200 miles from me which is a colossal pain.

    I don't understand this assumption that haggling is something I can reasonably do, all of my experience in haggling have failed miserably. So why would I not go for the advertised price? I appreciate the responses thus far.
    • Herzlos
    • By Herzlos 13th Apr 18, 3:00 PM
    • 7,653 Posts
    • 7,013 Thanks
    Herzlos
    Getting 1k off a 10k asking price is possible. You need to bear this in mind when valuing your car and a replacement.
    Originally posted by waamo
    Not in most forecourts these days - people tend to look online and only visit the cheapest one.
    • GunJack
    • By GunJack 13th Apr 18, 3:07 PM
    • 10,278 Posts
    • 7,691 Thanks
    GunJack
    I think this is the problem I have, that one car is 9k but the average seems to be drastically different, it's also about 200 miles from me which is a colossal pain.

    I don't understand this assumption that haggling is something I can reasonably do, all of my experience in haggling have failed miserably. So why would I not go for the advertised price? I appreciate the responses thus far.
    Originally posted by Dukebox
    If you're only looking at, say, a 25-mile radius of where you live, concentrate on finding equivalent cars within that radius and use those as evidence for your valuation...
    ......Gettin' There, Wherever There is......
    • iolanthe07
    • By iolanthe07 13th Apr 18, 3:11 PM
    • 5,048 Posts
    • 4,735 Thanks
    iolanthe07
    Never accept the insurance company's first offer. There is always room for negotiation.
    I used to think that good grammar is important, but now I know that good wine is importanter.
    • Car 54
    • By Car 54 13th Apr 18, 3:59 PM
    • 3,185 Posts
    • 1,984 Thanks
    Car 54
    The insurance ombudsman says:

    "To decide whether an insurer's valuation is reasonable, we compare it with prices in specialist motor trade guides - called Parkers', Glass's and CAP. We!!!8217;ll generally look to see if the insurer!!!8217;s valuation is in line with what the guides say.

    We might also use engineers' reports to help us decide whether the insurer's valuation is reasonable. These can give useful information about the condition of the vehicle. We don't usually find adverts helpful to judge a vehicle's value, because the selling price usually turns out to be lower. But they may be if the car!!!8217;s a classic or rare model."
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