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  • FIRST POST
    • tinkitrace
    • By tinkitrace 12th Apr 18, 3:49 PM
    • 12Posts
    • 4Thanks
    tinkitrace
    Three - failing to cancel contract
    • #1
    • 12th Apr 18, 3:49 PM
    Three - failing to cancel contract 12th Apr 18 at 3:49 PM
    I am having problems with three.

    I have three contracts with them and have for nearly a decade. Two mobile phones and one broadband.
    I upgrade on time and pay by direct debit, I upgrade in store and sort everything out and go about my day.

    Last November I became aware that I was paying 4 direct debits and had been for 10 months.
    I called and found that they had failed to cancel my contract (the guy in the store did this for me as I upgraded early but wasn't charging me for 3 months). He phoned to sort out the contracts cancelling one and starting the other from December 2016.

    I have phone numerous times being passed around the houses and most don't know what I want, spoken to complaints always told they will call me back (never do).

    I am now being hounded by debt collecting agencies saying I owe Three 57.00. Spoken to three they have no idea what account I owe money on and can't find it.

    I spoke to them yet again today, they just say I should have cancelled contract, i reiterate that I did and the man at the shop did this for me and I was there. They say that complaints will contact me. I again ask why do I owe 57.00 and they have no idea (but they have added it to my credit file).

    How do I get a resolution, calling is not helping, and this has been going on for months now.

    Any help is gratefully received.
    Thanks
Page 1
    • J B
    • By J B 12th Apr 18, 6:01 PM
    • 2,919 Posts
    • 1,052 Thanks
    J B
    • #2
    • 12th Apr 18, 6:01 PM
    • #2
    • 12th Apr 18, 6:01 PM
    I upgrade in store and sort everything out.
    Originally posted by tinkitrace
    How do I get a resolution, calling is not helping, and this has been going on for months now.
    Originally posted by tinkitrace
    How about "going into store and sorting everything out"??
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