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  • FIRST POST
    • MaggieSimpson
    • By MaggieSimpson 12th Apr 18, 12:32 PM
    • 1Posts
    • 26Thanks
    MaggieSimpson
    Electric turned off inside flat but meter still running
    • #1
    • 12th Apr 18, 12:32 PM
    Electric turned off inside flat but meter still running 12th Apr 18 at 12:32 PM
    ...............
    Last edited by MaggieSimpson; 24-04-2018 at 2:54 PM.
Page 2
    • Norman Castle
    • By Norman Castle 13th Apr 18, 8:45 AM
    • 7,679 Posts
    • 6,436 Thanks
    Norman Castle
    House martin how do I find the start read on the meter?
    Originally posted by MaggieSimpson
    Your neighbours bill is a record of your usage. Daily usage from this should give a close estimate if you cannot provide a start reading.
    Don't harass a hippie. You'll get bad karma.

    Never trust a newbie with a rtb tale.
    • Willow92
    • By Willow92 13th Apr 18, 2:21 PM
    • 2,122 Posts
    • 13,093 Thanks
    Willow92
    I'm glad you got it sorted! I come across this fairly regularly, I work for an energy company
    Savings £5,848 £/7,000
  • E.ON Company Representative: Malc
    E.ON Crossed Meter
    Hi I was wondering if anyone can help, I moved into a 1 bed new build flat (rented) a month ago. I!!!8217;ve just received my first bill from Eon and it said I!!!8217;ve used 383 kWh in the space of a month! I knew this was impossible so I made sure all plugs were turned off, then I turned off the electric by the main fuse box. Took a meter reading. In the morning the meter had jumped up by about 6 kWh even though I had no electricity coming into my flat.
    How do I know whether it!!!8217;s Eon responsibility to check this out or my landlords? Eon say if they come out and the fault isn!!!8217;t with the meter itself, but the wiring to it they won!!!8217;t refund the £64 charge for testing. My housing association is saying if they come out and the fault lies with the meter and Eon, not themselves, then they!!!8217;ll charge me £100. I!!!8217;m on a very low income right now and the added stress of this is making me ill. Every day my bill is being added to through no fault of my own and I need to get it sorted but don!!!8217;t know who to get to come out and look.
    Could anyone please advise me as I!!!8217;m desperate. Thank you
    P.s communal hallway lights in the flats are still coming on so they aren!!!8217;t hooked up to my meter...but something not inside my flat is running up the meter
    Originally posted by MaggieSimpson
    UPDATE. I am officially an imbecile. Decided to turn everything off by the fuse box again and look at all 3 meters. Noticed the one labelled for flat 4 had a red glow around it. Came back and switched the electricity back on, went back to the no 4 meter. Red glow had disappeared. Just to be sure I tried the 2 switches by no 4 meter. Electricity was cut off to my flat. The wrong bloody meter had been assigned to me. Whether it was E-on or the housing association that had labelled it incorrectly I do not know. I will still update after it has been sorted, but thank you all for your advice and being patient with me having a total freak out. You saved me £64 and more importantly my sanity . I was so busy worrying I did not see what was literally in front of me. Anxiety will do that to a person unfortunately.
    Originally posted by MaggieSimpson
    I think I answered this upthread, but the meter serial number on the bill is the one for meter 3, as itís a new build and E-on asked for the serial number when I registered for their services. When I signed for the flat I was told meter 3 was mine and had a 3 written on it, which is my door number (as well as 16, which is the plot number of my flat). After I speak to Eon Iíll get in touch with my housing association to let them know and so they can change the numbering. Iíll also talk to the people who live at no 4 to let them know the meter they were told was theirs is in fact mine, and show them how to check what one really is their meter
    Originally posted by MaggieSimpson
    Hello MaggieSimpson and sorry I'm late coming in here. On my own this week and playing catch up and, must admit, I've only just noticed your thread. I don't think you needed me though as you've already received excellent advice. Thanks all.

    As you've identified, this looks like a crossed meter. This is where we've been billing to a different meter to the one recording usage at your property. They tend to happen mainly on new builds. They can take a time to sort out as there can sometimes be quite a few properties involved. Don't worry, we've specialist teams who look after crossed meters. They investigate what has been mixed up, put it right and rebill the account using the right meter and readings. Sometimes a visit is necessary (no charge to you) to help move things forward.

    I'd recommend talking to this team. Let them have as many details as possible including the meter serial number, opening and up to date readings plus all relevant dates. Photos would be great. They'll keep you up to speed with their investigation and when you can expect a resolution. Contact details are on our website. It's under our New Connections (Developer) team.

    On new builds, meters are installed on individual plots often a long time before the occupier moves in or a postal address is created. It's usually down to the builder/developer or their agents to let us have details of the meters at individual addresses. These details aren't always given to us as they should be and so become mixed up as appears to have happened here

    Once all's done and dusted, if there's a debit balance, we'll be happy to look at setting up a payment plan to help spread the amount over a more manageable period.

    Let us know if you need any more help. Although I'm not here now until next Wednesday, Helena will be in Monday. I'll drop her an email to let her know about this thread. We'll be happy to help.

    Have a good weekend MaggieSimpson and hope you can start enjoying your new home.

    Malc
    ďOfficial Company Representative
    I am an official company representative of E.ON. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
    • D_M_E
    • By D_M_E 13th Apr 18, 6:57 PM
    • 2,080 Posts
    • 69,690 Thanks
    D_M_E
    Malc - from what MaggieSimpson has written, she has been paying Eon bills for the wrong meter and I would think, from what's been described, that she will have a large rebate due when it's all sorted out.

    MaggieSimson - you need to photo the meter card for the correct meter - this should show the start reading - and send Eon a copy and they should eventually give you a correct bill.

    Since you are the original first and only occupant the reading on the card should be your start reading.

    The only problem here is that, being on your own, you probably don't use much energy but the people in the flat whose meter you were paying for are likely to use a lot more than you and could well get a big unexpected bill when it's all sorted.

    EDIT - if the cards are all mixed up, then make sure you match the card to the correct meter using the serial number printed on the card.
    Had this problem myself a few years ago and it took over a year to sort out - not with Eon, though.
    • Carrot007
    • By Carrot007 14th Apr 18, 11:32 AM
    • 1,842 Posts
    • 1,605 Thanks
    Carrot007
    All to common a problem on new builds and especially flats. Builders care little about getting meters right as there is no come back for them.

    If you all have the same supplier still then it will be easier to sort out as you can raise a common issue with the supplier. Unfortunatly if the suppliers are differnet this could go on for years as you might get yours fixed but there will be a duplicate meter on a different mpan for the other customer.

    If you are all reasonable people it can be worked out but the flats need to work together. Maybe they are high users as they knew about this and will be a pain getting it sorted out. Hopefully not though.
    • Smodlet
    • By Smodlet 14th Apr 18, 12:49 PM
    • 4,197 Posts
    • 7,517 Thanks
    Smodlet
    Haha I am no good at all with games like Call Of Duty etc., whereas I do quite enjoy causing chaos on The Sims 4
    Originally posted by MaggieSimpson

    Bless your heart, MaggieSimpson, I have no idea what you just said. Bit technically challenged (as in way)

    As for paying your bill, I would wait for Eon to sort it out and, if it looks too high to you, query it before paying it. It is strange how being owed money tends to focus their minds. If they owe you money, they just do not seem to feel the same urgency to resolve matters, IYSWIM.

    Well done for keeping on top of the situation, MaggieS; illustrates yet again the importance of monthly reads and the grief ignoring the need for these can bring.
    Last edited by Smodlet; 14-04-2018 at 12:54 PM.
    What is this life if, sweet wordsmith, we have no time to take the pith?
    Every stew starts with the first onion.
    I took it upon myself to investigate a trifle; it had custard, jelly, soggy sponge things...
    • matelodave
    • By matelodave 14th Apr 18, 1:18 PM
    • 3,986 Posts
    • 2,530 Thanks
    matelodave
    Hopefully they'll identify which meter is actually connected to your flat and that will be the one thats been recording your consumption. In which case there's no need for any estimates.

    In fact if you've identified which meter is yours (you should have managed that by now) then you can do your own sums and work out how much you should have paid and how much they owe you.

    As Smodlet says, keep on top of your meter readings by sending in readings once a month and you shouldn't have any more problems once this has been sorted out..
    Love makes the world go round - beer make it go round even faster
    Look after our planet - it's the only one with beer
    • D_M_E
    • By D_M_E 14th Apr 18, 1:31 PM
    • 2,080 Posts
    • 69,690 Thanks
    D_M_E
    Card start at zero and the builders likely using a bit of energy before you moved in.

    Your current average consumption of 3KwH per day gives you something to work on - don't accept anything less than 3KwH multiplied by the number of days since you moved in, especially since we are now moving out of the cold period - maybe 3.5KwH for past consumption but 3 going forward.

    Wish my bill was only 3KwH per day at this time.
    • LeesArt
    • By LeesArt 14th Apr 18, 1:44 PM
    • 35 Posts
    • 42 Thanks
    LeesArt
    I would not pay one penny until you have:

    An accurate set of dated readings including before you moved in
    Numbers that match your usage of 3kWh a day
    A credit to your account of all that you have paid to date.
    A bill that shows the credit and the accurate usage

    I once was overcharged for 22 months due to faulty Eco7 kit by an energy provider, they spent a further 20 months arguing about it.

    My estimate was I had been overcharged by £1870 (CAB said it could be closer to £2300)

    The energy provider has some fancy algorithm designed to skrew me, Their figures were based on how other people had used energy, mine were based on how I used it. They wanted to credit me just £400. I did not pay another bill from them, I waited it out and they kept escalating it to specialist after specialist trying to wear me down. I then said I would go to arbitration and they said that needed to go to "another team". I gather it costs them around £300 if it gets escalated, but they found a way to keep avoiding it by saying they were reconsidering. Eventually the amount I owed exceeded my estimate by more than the £300 and it got written off.

    You have done nothing wrong and should not underwrite their error.

    BTW I suspect that your neighbour may not be getting bills at all, which may explain why she did not want to engage much about it.

    Considering that they messed up the meter one has to wonder whether the smart meter device in your flat is showing data from meter 4 or for any from 1 to 3!
    • BooJewels
    • By BooJewels 14th Apr 18, 1:44 PM
    • 351 Posts
    • 255 Thanks
    BooJewels
    You've beaten me to it D_M_E - I was just working out some numbers myself to post for Maggie. I too would be happy to swap bills.

    If I'm remembering correctly from what I've read earlier in the thread, Maggie has been in the flat a bit over a month - so if you were generous and said she used 4kWh per day and had been in for 40 days, that would be a bill in the region of £29 to date for her (tariff of 12.3p, standing charge 19.6p, 5% VAT).

    If the total usage has been 325 kWh for the 6 months since the meter was installed, that would be a total bill for the property since the juice was connected, of around £80 - clearly a chunk of that won't be her responsibility. I don't know how those numbers compare to what she's paid to date?

    Good luck Maggie, I just wanted to let you know I've been following with interest, but didn't have anything to add earlier.
    • matelodave
    • By matelodave 14th Apr 18, 2:18 PM
    • 3,986 Posts
    • 2,530 Thanks
    matelodave
    I'm guessing that Maggie may well have used her washing machine or some other stuff so advising her that 3-4kwh a day as a limit is unrealistic.

    As said, we are now moving into the slightly warmer period, clocks have gone forward and there are a miriad of other things that would suggest that a daily average of 4kw is a bit low for Feb through March. She'll be using less electricity now the lights aren't on so much, possibly a bit less telly and maybe various other stuff is getting used less.

    There is a meter that's been recording her consumption - it wont have been recording anyone elses except for perhaps a few kwh for the builder. Now it's been identified then it's going to be pretty close to what her actual consumption has been.
    As it's a smart meter they should be able to track back to the very day she moved in and thus know what the reading was then. That's the big advantage of a smart meter, you dont need to guess anymore

    She doesn't need to get stroppy as some on here have suggested. There's no point in getting aggressive as it wont get you very far and in most cases annoys people so they become less inclined to help. They should have proper records so it should be easy to sort out

    It's not the Energy suppliers fault that they've been given the wrong info and neither is it Maggie's. She was told which meter was hers and given an IHD to be able to mointor it. The fault lies with the builder and housing association for not checking it properly in the first place.
    Last edited by matelodave; 14-04-2018 at 2:28 PM.
    Love makes the world go round - beer make it go round even faster
    Look after our planet - it's the only one with beer
    • Smodlet
    • By Smodlet 14th Apr 18, 4:01 PM
    • 4,197 Posts
    • 7,517 Thanks
    Smodlet
    Matelodave, please don't hate me but myriad is an adjective and spelt with a y. You would not say "a many of", would you? Leaving now.
    What is this life if, sweet wordsmith, we have no time to take the pith?
    Every stew starts with the first onion.
    I took it upon myself to investigate a trifle; it had custard, jelly, soggy sponge things...
    • Smodlet
    • By Smodlet 14th Apr 18, 4:48 PM
    • 4,197 Posts
    • 7,517 Thanks
    Smodlet
    Every time someone quotes a post of mine, or if I edit a post my apostrophes etc. all change to random letters and numbers...do you know why this is please? I have written things such as !!!8216;isnt!!!8217; instead to try and avoid it happening again, but it is annoying as it then makes the post hard to understand
    Originally posted by MaggieSimpson

    Apparently, it is an issue with "smart punctuation" (whatever that is) on Apple devices, Maggie. It affects this site only so I imagine the problem lies with MSE. You can either turn off this function, re-write your posts or stop using the apostrophe, it seems.
    What is this life if, sweet wordsmith, we have no time to take the pith?
    Every stew starts with the first onion.
    I took it upon myself to investigate a trifle; it had custard, jelly, soggy sponge things...
    • BooJewels
    • By BooJewels 14th Apr 18, 5:43 PM
    • 351 Posts
    • 255 Thanks
    BooJewels
    I think that Apple devices try to insert the fancier smart quotes rather than a simple apostrophe - it would appear that this site doesn't parse the code properly.
    The code for them starts with an ampersand and a hash tag, but the site seems to swap those for loads of exclamation marks instead, stopping it from working - I can't even type the code in manually.
    • Dandytf
    • By Dandytf 14th Apr 18, 7:53 PM
    • 1,672 Posts
    • 453 Thanks
    Dandytf
    Apparently, it is an issue with "smart punctuation" (whatever that is) on Apple devices, Maggie. It affects this site only so I imagine the problem lies with MSE. You can either turn off this function, re-write your posts or stop using the apostrophe, it seems.
    Originally posted by Smodlet
    correct switch off smart punctuation.
    Simple feature which adds you get it punctuation i.e. .,! Etc to typed sentences.
    sc dmp 2012 13k Jan 2018 8840 paid. 60% approx.
    Mid 2018 Help2save 50 uk pounds per month
    Mid 2018-Virgin Money E-saver V11 -n/a-t.b.c.
    • mbmonty
    • By mbmonty 14th Apr 18, 9:11 PM
    • 138 Posts
    • 82 Thanks
    mbmonty
    Nothing to do with Apple, I get them too, I think they come when you go to advanced editing.

    I have found that you can edit them out and put the "" or ' back in
  • E.ON Company Representative: Malc
    E.ON Crossed Meter
    Malc - from what MaggieSimpson has written, she has been paying Eon bills for the wrong meter and I would think, from what's been described, that she will have a large rebate due when it's all sorted out.

    MaggieSimson - you need to photo the meter card for the correct meter - this should show the start reading - and send Eon a copy and they should eventually give you a correct bill.

    Since you are the original first and only occupant the reading on the card should be your start reading.

    The only problem here is that, being on your own, you probably don't use much energy but the people in the flat whose meter you were paying for are likely to use a lot more than you and could well get a big unexpected bill when it's all sorted.

    EDIT - if the cards are all mixed up, then make sure you match the card to the correct meter using the serial number printed on the card.
    Had this problem myself a few years ago and it took over a year to sort out - not with Eon, though.
    Originally posted by D_M_E
    Card start at zero and the builders likely using a bit of energy before you moved in.

    Your current average consumption of 3KwH per day gives you something to work on - don't accept anything less than 3KwH multiplied by the number of days since you moved in, especially since we are now moving out of the cold period - maybe 3.5KwH for past consumption but 3 going forward.

    Wish my bill was only 3KwH per day at this time.
    Originally posted by D_M_E
    You could well be right D_M_E. Once all's sorted, we'll rebill to the correct meter and readings. At this point, any credit balance can be refunded.

    Excellent advice about the photos. These always help to move things along.

    The readings noted on the card attached to the meter will be the ones when the meter was first installed. As you say, the builders/developers may have used electricity before MaggieSimpson took over. As this is a smart meter, we'll be able to download a reading for this day so won't need to estimate.

    Hope this is of interest D_M_E.

    Malc
    ďOfficial Company Representative
    I am an official company representative of E.ON. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
  • E.ON Company Representative: Malc
    E.ON Crossed Meter
    Hi all! Yes my case has now been passed onto the crossed meter team. The start read on the card is 0 and the date the card was written was from late year. I know contractors etc would have been using electricity before I moved in. I told my neighbour of the issue and that I would show them to how to find out what meter belongs to them but they did not seem bothered. I can knock and ask for their start read, although it still wont be 100 percent accurate as I moved in 2 weeks after them.

    Funnily enough, the meter that is mine is not registered on the national database anywhere...so I dont know how the neighbour was able to register their electric in the first place. I wish my memory was not so crap as when I first moved in there was some sort of issue with registering the meter (the one that was assigned to me but is not actually mine) , so I had to wait a couple of weeks before I got my dual fuel discount and my gas and electric accounts were merged.

    Either way, I am glad progress is being made but I hope If a meter read close to when I moved in cannot be found, that my bill will not be over estimated. I have been monitoring my use (at the correct meter lol) and I average around 3kWh per day. I might ring Eon again for advice about my bill. Do I pay it and ask for a refund once it is sorted (I will be most definitely due a refund) or just wait until I get a revised bill? Luckily I queried this after a month and not a year!

    P.s thank you all once again for your continued advice
    Originally posted by MaggieSimpson
    Hello MaggieSimpson and it's good this is now with our Crossed Meters team. They'll move things forward.

    As above, the reading on the card will be from when the meter was first installed and will include electricity used by the builder/developer. Don't worry, as this is a smart meter, we'll be able to download a reading for when you took over responsibility. This will keep things accurate and avoid the use of estimates.

    Updating the National Database is part of the process of putting this right and our Crossed Meters team will do this.

    Many thanks for your help with this MaggieSimpson.

    Malc
    ďOfficial Company Representative
    I am an official company representative of E.ON. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
  • E.ON Company Representative: Malc
    E.ON Crossed Meter
    I'm guessing that Maggie may well have used her washing machine or some other stuff so advising her that 3-4kwh a day as a limit is unrealistic.

    As said, we are now moving into the slightly warmer period, clocks have gone forward and there are a miriad of other things that would suggest that a daily average of 4kw is a bit low for Feb through March. She'll be using less electricity now the lights aren't on so much, possibly a bit less telly and maybe various other stuff is getting used less.

    There is a meter that's been recording her consumption - it wont have been recording anyone elses except for perhaps a few kwh for the builder. Now it's been identified then it's going to be pretty close to what her actual consumption has been.
    As it's a smart meter they should be able to track back to the very day she moved in and thus know what the reading was then. That's the big advantage of a smart meter, you dont need to guess anymore

    She doesn't need to get stroppy as some on here have suggested. There's no point in getting aggressive as it wont get you very far and in most cases annoys people so they become less inclined to help. They should have proper records so it should be easy to sort out

    It's not the Energy suppliers fault that they've been given the wrong info and neither is it Maggie's. She was told which meter was hers and given an IHD to be able to mointor it. The fault lies with the builder and housing association for not checking it properly in the first place.
    Originally posted by matelodave
    Spot on matelodave. As smart meters are involved, we'll be able to pull out accurate readings for the relevant dates.

    Malc
    ďOfficial Company Representative
    I am an official company representative of E.ON. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE"
    • mbmonty
    • By mbmonty 18th Apr 18, 2:08 PM
    • 138 Posts
    • 82 Thanks
    mbmonty
    Hey Malc

    Are you assuming the Smart Meter always connectivity and you were able to ping it or is data stored in the Dumb meter?

    Sorry I can't call them smart because they are not smart at all!
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