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  • FIRST POST
    • Gary123456790
    • By Gary123456790 12th Apr 18, 10:38 AM
    • 497Posts
    • 324Thanks
    Gary123456790
    ebay sold email - receiving two
    • #1
    • 12th Apr 18, 10:38 AM
    ebay sold email - receiving two 12th Apr 18 at 10:38 AM
    Hi all,

    I have for the past few days been receiving 2 emails for every item that sells on ebay - they are in different formats so I don't know if its ebay making changes or what.

    Usually I just get the "Sold" email from ebay and the payment email from paypal but now I get 2 "Sold" emails - the subjects are:

    Your eBay item sold: ........
    You've sold your eBay item: ............

    The new one i've gained is wrong also in one place - my listings are "Good til cancelled" and the old email would correctly say for example
    Quantity: 104
    Quantity sold: 1
    Quantity remaining: 1

    The new email that I also now receive says
    Quantity sold: 1
    Quantity remaining: 103

    Which is incorrect as there is actually 1 left. If ebay are changing and this is the new email then this will be annoying as it is nice to see what is going out of stock (sometimes stock has arrived but I haven't updated the ebay listings yet).

    Argh - is it just me??

    Gary.
Page 1
    • soolin
    • By soolin 12th Apr 18, 10:46 AM
    • 60,307 Posts
    • 42,968 Thanks
    soolin
    • #2
    • 12th Apr 18, 10:46 AM
    • #2
    • 12th Apr 18, 10:46 AM
    Yes it's very irritating, I'm getting the same. It looks like a deliberate marketing thing though as we've been getting two 'your item went unsold' emails for a while now .

    I'm interested though if it's just business sellers getting the double notifications or whether everyone is.
    I'm the Board Guide for the Ebay Board , Charities Board , Dosh & Disability , Up Your Income and the Local MoneySaving-England board which means I volunteer to help get your forum questions answered and keep the forum running smoothly. However, do remember, board guides don't read every post. If you spot an illegal or inappropriate post then please report it to forumteam@moneysavingexpert.com (it's not part of my role to deal with this). Any views are mine and not the official line of MoneySavingExpert.com
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    • alykatz
    • By alykatz 12th Apr 18, 3:21 PM
    • 829 Posts
    • 687 Thanks
    alykatz
    • #3
    • 12th Apr 18, 3:21 PM
    • #3
    • 12th Apr 18, 3:21 PM
    Im a private seller and am only getting the one email.
    • Pauciloquent 1
    • By Pauciloquent 1 12th Apr 18, 3:26 PM
    • 92 Posts
    • 295 Thanks
    Pauciloquent 1
    • #4
    • 12th Apr 18, 3:26 PM
    • #4
    • 12th Apr 18, 3:26 PM
    I'm a private buyer (rare seller nowadays) but I have been getting two notifications for a while now.
    • NBLondon
    • By NBLondon 12th Apr 18, 3:51 PM
    • 1,764 Posts
    • 9,373 Thanks
    NBLondon
    • #5
    • 12th Apr 18, 3:51 PM
    • #5
    • 12th Apr 18, 3:51 PM
    The new one i've gained is wrong also in one place - my listings are "Good til cancelled" and the old email would correctly say for example
    Quantity: 104
    Quantity sold: 1
    Quantity remaining: 1

    The new email that I also now receive says
    Quantity sold: 1
    Quantity remaining: 103

    Which is incorrect as there is actually 1 left.
    Originally posted by Gary123456790
    Hang on... You started with 104 items - one has sold so there should be 103 left. Or is eBay mixing up the number sold this transaction with the cumulative number sold since the listing went live? So it should be Start Quantity=104, Total Sold up to Now=102, Number Sold this Transaction=1, Number Left=1
    Womble #7 - Running Total 9.68 $1.99 3.35 S//0.10 (that's supposed to be 10 Ukrainian kopiyki but the site is refusing to display the symbol) Bds$0.10 A$0.05 C$0.88 S$0.20 zl0.02 (Polish grosze) LB0.22 (Bulgarian stotinka) ISKr 5 DKr 0.50 CHF 0.50
    • Gary123456790
    • By Gary123456790 12th Apr 18, 4:22 PM
    • 497 Posts
    • 324 Thanks
    Gary123456790
    • #6
    • 12th Apr 18, 4:22 PM
    • #6
    • 12th Apr 18, 4:22 PM
    Or is eBay mixing up the number sold this transaction with the cumulative number sold since the listing went live? So it should be Start Quantity=104, Total Sold up to Now=102, Number Sold this Transaction=1, Number Left=1
    Originally posted by NBLondon
    Yes to these.

    If I look at the listing on ebay it says 1 available, 103 sold.
    • Gary123456790
    • By Gary123456790 13th Apr 18, 10:03 AM
    • 497 Posts
    • 324 Thanks
    Gary123456790
    • #7
    • 13th Apr 18, 10:03 AM
    • #7
    • 13th Apr 18, 10:03 AM
    Interestingly I have 2 accounts which I sell on (different category of items) and one gets 2 sold emails, the other only 1. One is opted in to the new selling manager, this account gets 1 email.

    I wonder if I opt in on the other if I then get just 1... although I hate that page, I just click through from it to the normal selling area with you listings and sales.
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