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  • FIRST POST
    • ryan316
    • By ryan316 12th Apr 18, 10:29 AM
    • 10Posts
    • 0Thanks
    ryan316
    Should I appeal scooter insurance valuation for theft?
    • #1
    • 12th Apr 18, 10:29 AM
    Should I appeal scooter insurance valuation for theft? 12th Apr 18 at 10:29 AM
    Hi all,

    My scooter was stolen in January 2018 (Honda Forza 125, 2016 model, approx. 22,000 miles on the clock).

    In February 2018 the bike was recovered, my insurers took a look at it and stated it's a category N so I'm entitled to a full payout.

    I've received their offer of 2,685.50 and I'm not sure whether to appeal it, I've looked on Auto Trader and I can find my exact model for sale but unfortunately none near my mileage (I used it for commuting a lot so although it's a new model mine had more miles on the clock than most 2016 models).

    I've managed to find:
    2016 model with 10,500 miles on the clock for 2,999 (autotrader)
    2015 model with 12,900 miles for 2,850 (autotrader)
    2017 model with 18,800 miles for 2,999 (autotrader)

    From my understanding, my insurers have taken 2 valuations - 1 from glass's and another from a similar company. Valuation 1 came to approx. 2,950 and valuation 2 came to approx. 2,450 so my insurers offer is the middle of the two.

    To anyone more experienced is this worth appealing? The higher valuation I completely agree with but the lower valuation is completely unreasonable in my opinion. Any professional or more experienced advice would be most appreciated!

    Thanks,
Page 1
    • waamo
    • By waamo 12th Apr 18, 10:45 AM
    • 3,382 Posts
    • 4,497 Thanks
    waamo
    • #2
    • 12th Apr 18, 10:45 AM
    • #2
    • 12th Apr 18, 10:45 AM
    When you buy a second hand vehicle it's common to haggle over the price. The ticket price on autotrader generally isn't what people pay.

    Looking at the prices you've found compared to the insurance valuation then they are likely to have sold in the same ballpark.

    At best you are probably arguing about 50-100. I would certainly try and push the price up a bit but given the amounts I wouldn't put too much time and effort into it.
    This space for hire.
    • ryan316
    • By ryan316 12th Apr 18, 11:27 AM
    • 10 Posts
    • 0 Thanks
    ryan316
    • #3
    • 12th Apr 18, 11:27 AM
    • #3
    • 12th Apr 18, 11:27 AM
    Thanks for the advice! Not sure if it's even worth haggling over that amount, do you know how quickly insurers take to respond to a valuation appeal? Or does it differ a lot from company to company?
    • waamo
    • By waamo 12th Apr 18, 11:44 AM
    • 3,382 Posts
    • 4,497 Thanks
    waamo
    • #4
    • 12th Apr 18, 11:44 AM
    • #4
    • 12th Apr 18, 11:44 AM
    I had a car written off about 7-8 years ago and challenged the valuation. They came to an acceptable compromise within a couple of days.
    This space for hire.
    • dacouch
    • By dacouch 12th Apr 18, 12:08 PM
    • 20,487 Posts
    • 12,690 Thanks
    dacouch
    • #5
    • 12th Apr 18, 12:08 PM
    • #5
    • 12th Apr 18, 12:08 PM
    The insurers should use three valuations and then average them or if one is massively different to the other two ignore the one that is "incorrect"

    You could ask them to carry this out, it may need an official complaint to prompt this though.

    As another poster has mentioned the difference may not be that much.

    If you want to go down this route we can explain more and give you links to the relevant parts if the ombudsman's website
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