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  • FIRST POST
    • Northernsaver18
    • By Northernsaver18 11th Apr 18, 11:22 PM
    • 18Posts
    • 6Thanks
    Northernsaver18
    Claiming from Midland Bank
    • #1
    • 11th Apr 18, 11:22 PM
    Claiming from Midland Bank 11th Apr 18 at 11:22 PM
    I thought I had PPI on a loan and CC from Midland in the 1990's but never thought about claiming as I could not be sure, and did not think I had any paperwork, so thought no more of it.

    Anyhow, last week I was looking in the loft and found old files of financial stuff and bank statements. Ive now found copies of two protected personal loans, where the PPI was front loaded, and bank statements showing payments over the period of the loan agreements, it also appears that I consolidated between the two agreements, and payed a further amount of PPI, its detailed on my statement, but I dont have the loan agreement for this one. never needed PPI as had the same employer since graduation! with very good benefits.

    Ive also had cardholder repayment on my midland CC and I have claimed for this for the period 1995-2000 (the period for which I have statements for)

    ive had an initial letter back from HSBC but only in relation to one of the loans, stating they dont have records and closing the claim unless I can provide some evidence of PPI on the loan.

    has anyone had success by providing statements alone (for the loan i dont have the agreement no for)

    ive no issue providing all the details of the agreements and statements and copies to HSBC.

    TIA
Page 1
    • amersall
    • By amersall 12th Apr 18, 7:22 AM
    • 15,280 Posts
    • 18,882 Thanks
    amersall
    • #2
    • 12th Apr 18, 7:22 AM
    • #2
    • 12th Apr 18, 7:22 AM
    When you made the mis sell claim you should have sent copies of all the information you have relating to these loans.

    They may not take bank statements for the second loan unless they can find you from the payment number, you will need all of the statements for the whole of the loan term, this does not mean that you paid PPI, it will just show the payments made.

    Send copies of everything you have and see what they come back with.

    They will want to see the loans paid to the end of the loan term.

    • Northernsaver18
    • By Northernsaver18 12th Apr 18, 9:35 AM
    • 18 Posts
    • 6 Thanks
    Northernsaver18
    • #3
    • 12th Apr 18, 9:35 AM
    • #3
    • 12th Apr 18, 9:35 AM
    Hi

    thanks for the response

    The first loan (for which I have the agreement appears to have been consolidated into the second one and a new PPI charge added,unfortunately I only have my bank statement as evidence, but its clearly stated) the last loan consolidated the second and had a new charge for PPI added (ive got the agreement for this one)

    I used the online form from HSBC - no option to attach documents, if it had I would have done this

    The bank statements show individual transactions for the PPI at the commencement of each loan, and Ive got almost all monthly statements from the period (fortunately, else I fear i would be stuffed!).
    • Moneyineptitude
    • By Moneyineptitude 12th Apr 18, 1:17 PM
    • 20,947 Posts
    • 11,725 Thanks
    Moneyineptitude
    • #4
    • 12th Apr 18, 1:17 PM
    • #4
    • 12th Apr 18, 1:17 PM
    I used the online form from HSBC - no option to attach documents, if it had I would have done this
    Originally posted by Northernsaver18
    Obviously you'll have to respond to their letter by normal mail. Send them your evidence (copies not originals) and point out how you feel it contradicts their conclusions. Send any letter first class, but just get a receipt of postage-don't use Recorded or Registered.

    Remember, you need to show that the loan in question had PPI, so you may struggle to do this if your statements show only your loan repayments with no breakdown of what you were actually paying.
    • Northernsaver18
    • By Northernsaver18 12th Apr 18, 1:47 PM
    • 18 Posts
    • 6 Thanks
    Northernsaver18
    • #5
    • 12th Apr 18, 1:47 PM
    • #5
    • 12th Apr 18, 1:47 PM
    fortunately The PPI payment is a separate line item on the statement and stated as Payment Protection Ins.

    So in one line there is a credit for the loan amount + PPI

    the next line shows a debit for the whole loan PPI

    next line below that is a credit against previous PPI when consolidating loans

    have just been copying all statements/agreements this morning and will post tomorrow.
    • Moneyineptitude
    • By Moneyineptitude 12th Apr 18, 1:53 PM
    • 20,947 Posts
    • 11,725 Thanks
    Moneyineptitude
    • #6
    • 12th Apr 18, 1:53 PM
    • #6
    • 12th Apr 18, 1:53 PM
    fortunately The PPI payment is a separate line item on the statement and stated as Payment Protection Ins.

    So in one line there is a credit for the loan amount + PPI

    the next line shows a debit for the whole loan PPI

    next line below that is a credit against previous PPI when consolidating loans

    have just been copying all statements/agreements this morning and will post tomorrow.
    Originally posted by Northernsaver18
    All solid evidence which the Bank won't be able to argue against. Good luck!
    • Northernsaver18
    • By Northernsaver18 19th May 18, 4:53 PM
    • 18 Posts
    • 6 Thanks
    Northernsaver18
    • #7
    • 19th May 18, 4:53 PM
    • #7
    • 19th May 18, 4:53 PM
    just an update

    having submitted all of my documentation to the bank on 11 april,I received a letter on 17 May (letter dated 9th may) from HSBC which appeared a standard letter but basically said they hoped I was happy with the resolution of my complaint but if not I could got to the ombudsman. I had not had details of any resolution so I called HSBC who said there were two letters posted on the 9th, the other letter he would not discuss with me only to say I needed to take ID to the bank to be verified. the call centre said not to wait for the letter but go to any branch as soon as possible. so I went to local branch and they were less than helpful, telling me I needed the letter. they took my forms of ID anyhow and said the complaint team would be in touch within a week. The missing letter still has not arrived.
    • Nasqueron
    • By Nasqueron 19th May 18, 5:23 PM
    • 5,437 Posts
    • 3,350 Thanks
    Nasqueron
    • #8
    • 19th May 18, 5:23 PM
    • #8
    • 19th May 18, 5:23 PM
    If they offer access to the FOS they have rejected you (possibly paying out for Plevin). Remember the 6 month deadline for FOS
    • Northernsaver18
    • By Northernsaver18 19th May 18, 8:37 PM
    • 18 Posts
    • 6 Thanks
    Northernsaver18
    • #9
    • 19th May 18, 8:37 PM
    • #9
    • 19th May 18, 8:37 PM
    Thanks will update again once ive got the missing letter, the generic one i did get did not come from the Claims team, whereas the initial letters I had did come from Coventry
    • Northernsaver18
    • By Northernsaver18 23rd May 18, 10:31 PM
    • 18 Posts
    • 6 Thanks
    Northernsaver18
    Finally the mystery letter turns up almost one week after the other yet both dated 9th May. its a stanard letter to verify ID, so ive taken it in and sorted this afternoon, what chance it gets sorted within the 8wks as detailed on their original letter of 4th April!.
    • Northernsaver18
    • By Northernsaver18 2nd Jun 18, 11:03 AM
    • 18 Posts
    • 6 Thanks
    Northernsaver18
    Update - now we have gone over 8wks since original claim (closer to 10), ive not had any letter from HSBC, I ve rang them this morning and the guy said they have all the supporting info and verification details , but the case was still under investigation and he had put a note on for them to update me.

    I thought they had to provide this anyway if going to take longer than 8wks?
    • Nasqueron
    • By Nasqueron 2nd Jun 18, 8:12 PM
    • 5,437 Posts
    • 3,350 Thanks
    Nasqueron
    The 8 week deadline allows you to refer to the FOS but bank will most likely put the complaint on hold if you do that so worth giving them more time
    • Moneyineptitude
    • By Moneyineptitude 2nd Jun 18, 9:45 PM
    • 20,947 Posts
    • 11,725 Thanks
    Moneyineptitude
    Update - now we have gone over 8wks since original claim (closer to 10), ive not had any letter from HSBC
    Originally posted by Northernsaver18
    You can now certainly refer your case to the Ombudsman, but there seems little point in doing so in your circumstance since such action would likely delay any decision still further.
    • Northernsaver18
    • By Northernsaver18 2nd Jun 18, 11:09 PM
    • 18 Posts
    • 6 Thanks
    Northernsaver18
    Noted, thanks both, I am not desperate to refer to the Ombudsman, but a simple update letter from HSBC would have been appreciated, in fact their earlier correspondence stated I would receive an update if ongoing after 8 weeks. .

    I guess there may have been a spurt of claims following the recent advertising campaign.
    • Northernsaver18
    • By Northernsaver18 6th Jul 18, 11:25 AM
    • 18 Posts
    • 6 Thanks
    Northernsaver18
    UPDATE

    Not had any further contact from HSBC but checked the bank this morning and 2.5k has been paid in, will wait for the letter to turn up and update you on the detail.
    • Northernsaver18
    • By Northernsaver18 6th Jul 18, 12:39 PM
    • 18 Posts
    • 6 Thanks
    Northernsaver18
    The redress letter has arrived in today's post (dated 29th June) it only covers the Credit Card repayment protector claim, which was upheld. No mention of any of the loan PPI claims so I hope that these are being addressed separately? the amount is a lot higher than I expected given my statements only had 350 of payments, they have calculated 600 not that I mind!.
    • Northernsaver18
    • By Northernsaver18 26th Jul 18, 1:14 PM
    • 18 Posts
    • 6 Thanks
    Northernsaver18
    So having waited a month since HSBC upheld my credit card claim, ive had no correspondence in relation to my complaint for the three loans I had. I've written to HSBC requesting an update, not really sure whey its taken 4mths to process the claim (to date).

    all complaints were issued at the same time via the online form.

    'Tardy' is a word that springs to mind
    • Northernsaver18
    • By Northernsaver18 14th Sep 18, 4:38 PM
    • 18 Posts
    • 6 Thanks
    Northernsaver18
    Well I wrote again to HSBC and recieved a reply on 9th August to say they were looking into it, today ive had nearly 2k deposited in my account, will await a letter to detail how this sum has been arrived at
    • Northernsaver18
    • By Northernsaver18 19th Sep 18, 3:25 PM
    • 18 Posts
    • 6 Thanks
    Northernsaver18
    Letter arrived today, dated 7th September. Claims upheld for all three loan accounts where PPI was front loaded. So this brings my PPI journey to a close almost 6mths after starting my claim with HSBC. Ive received around 4300 redress in total. Without the paperwork I had found in the loft, the claims would have been dead in the water. Good luck to all still seeking redress.

    Until the next selling scandal Adieu!
    • Nasqueron
    • By Nasqueron 19th Sep 18, 4:24 PM
    • 5,437 Posts
    • 3,350 Thanks
    Nasqueron
    Until the next selling scandal Adieu!
    Originally posted by Northernsaver18

    Once bitten, twice shy as they say. Hopefully you won't get miss-sold again
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