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  • FIRST POST
    • Sterlingtimes
    • By Sterlingtimes 11th Apr 18, 8:58 PM
    • 1,565Posts
    • 3,927Thanks
    Sterlingtimes
    BT Infinity: offer to reduce speed
    • #1
    • 11th Apr 18, 8:58 PM
    BT Infinity: offer to reduce speed 11th Apr 18 at 8:58 PM
    BT has offered me a saving of 0.50 a month at the end of my contract to downrate my broadband speed from 76 Mbps to a lower speed. How strange that BT markets a speed reduction to its customers.

    However, they will hike my price by 4.50 a month to retain my 76 Mbps.

    So the price of my new contract for Infinity 2 and Anytime 'phone calls would be 51.49 a month or 59.49 out of contract.

    I telephoned Zen, which would charge 51.40 for a 12-month contract, i.e. 0.09 a month less than BT's offer.

    I am not sure that I want to haggle.

    Zen looking at reports would seem the better option given that I have no need of the extras. Does anyone recommend Zen?
    Solar installed 21 November 2014 > Centre of England > 3,780 Wp > 14 *270 Watt Trina panels > 14 * Enphase micro-inverters > managed by Enlighten Envoy Hub > 19 west of south > 35 pitch > tree shading to east > iBoost > Wattson Anywhere monitoring > Ovo Smart Gateway > Schneider Electric (Drayton) MiGenie smart thermostat.
Page 1
    • wongataa
    • By wongataa 12th Apr 18, 8:03 AM
    • 1,528 Posts
    • 965 Thanks
    wongataa
    • #2
    • 12th Apr 18, 8:03 AM
    • #2
    • 12th Apr 18, 8:03 AM
    Zen has a very good reputation.
    • Sterlingtimes
    • By Sterlingtimes 12th Apr 18, 11:57 AM
    • 1,565 Posts
    • 3,927 Thanks
    Sterlingtimes
    • #3
    • 12th Apr 18, 11:57 AM
    • #3
    • 12th Apr 18, 11:57 AM
    Thank you. I think that I'll go with Zen unless BT lowers the price substantially.
    Solar installed 21 November 2014 > Centre of England > 3,780 Wp > 14 *270 Watt Trina panels > 14 * Enphase micro-inverters > managed by Enlighten Envoy Hub > 19 west of south > 35 pitch > tree shading to east > iBoost > Wattson Anywhere monitoring > Ovo Smart Gateway > Schneider Electric (Drayton) MiGenie smart thermostat.
    • boatman
    • By boatman 12th Apr 18, 12:05 PM
    • 4,104 Posts
    • 2,899 Thanks
    boatman
    • #4
    • 12th Apr 18, 12:05 PM
    • #4
    • 12th Apr 18, 12:05 PM
    Sign up to a new provider, BT will then see you are serious about leaving, they will then give a better offer. You have 14 days to cancel the new provider if BT better the new deal.
    • unforeseen
    • By unforeseen 12th Apr 18, 12:17 PM
    • 3,169 Posts
    • 4,144 Thanks
    unforeseen
    • #5
    • 12th Apr 18, 12:17 PM
    • #5
    • 12th Apr 18, 12:17 PM
    +1 for Zen.

    Been with them for 12 years. Although more expensive than a lot their service and customer support are excellent.
    • Sterlingtimes
    • By Sterlingtimes 12th Apr 18, 3:27 PM
    • 1,565 Posts
    • 3,927 Thanks
    Sterlingtimes
    • #6
    • 12th Apr 18, 3:27 PM
    • #6
    • 12th Apr 18, 3:27 PM
    Sign up to a new provider, BT will then see you are serious about leaving, they will then give a better offer. You have 14 days to cancel the new provider if BT better the new deal.
    Originally posted by boatman
    Thank you. I wouldn't wish to mess the new supplier around.

    BT's marketing approach is extraordinary. They offer massive incentives to obtain customers, and then do everything possible at the end of the minimum contract period to get rid of them. I've never come across an ISP before that tells a customer but he or she can save money by reducing speed.

    Customers must be very complacent in accepting this unfriendliness.
    Solar installed 21 November 2014 > Centre of England > 3,780 Wp > 14 *270 Watt Trina panels > 14 * Enphase micro-inverters > managed by Enlighten Envoy Hub > 19 west of south > 35 pitch > tree shading to east > iBoost > Wattson Anywhere monitoring > Ovo Smart Gateway > Schneider Electric (Drayton) MiGenie smart thermostat.
    • Sterlingtimes
    • By Sterlingtimes 17th Apr 18, 3:10 PM
    • 1,565 Posts
    • 3,927 Thanks
    Sterlingtimes
    • #7
    • 17th Apr 18, 3:10 PM
    • #7
    • 17th Apr 18, 3:10 PM
    BT updated my post-contract renewal price for Infinity 2 today to 56.49 a month with weekend calls for a 12-month contract. That's 60.99 with Anytime Calls. This represents a price hike of 9.50. I really cannot be bothered to negotiate. I have screen imaged the offer price.

    I have just contracted with Zen ("Big Deal") for 42.50 a month for 24 months for their equivalent package.

    That's a price difference of 60.99 (BT) versus 42.50 (Zen). Zen is 18.49 a month cheaper. And Zen is considered to be a premium provider.
    Solar installed 21 November 2014 > Centre of England > 3,780 Wp > 14 *270 Watt Trina panels > 14 * Enphase micro-inverters > managed by Enlighten Envoy Hub > 19 west of south > 35 pitch > tree shading to east > iBoost > Wattson Anywhere monitoring > Ovo Smart Gateway > Schneider Electric (Drayton) MiGenie smart thermostat.
    • Sterlingtimes
    • By Sterlingtimes 18th Apr 18, 11:56 AM
    • 1,565 Posts
    • 3,927 Thanks
    Sterlingtimes
    • #8
    • 18th Apr 18, 11:56 AM
    • #8
    • 18th Apr 18, 11:56 AM
    Having terminated, BT came back reducing its best offer from 61.99 to 34.59. All too late in the day for me!

    They told me that I should have turned a blind eye to their offers to me and telephoned to haggle (-:
    Solar installed 21 November 2014 > Centre of England > 3,780 Wp > 14 *270 Watt Trina panels > 14 * Enphase micro-inverters > managed by Enlighten Envoy Hub > 19 west of south > 35 pitch > tree shading to east > iBoost > Wattson Anywhere monitoring > Ovo Smart Gateway > Schneider Electric (Drayton) MiGenie smart thermostat.
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