Your browser isn't supported
It looks like you're using an old web browser. To get the most out of the site and to ensure guides display correctly, we suggest upgrading your browser now. Download the latest:

Welcome to the MSE Forums

We're home to a fantastic community of MoneySavers but anyone can post. Please exercise caution & report spam, illegal, offensive or libellous posts/messages: click "report" or email forumteam@. Skimlinks & other affiliated links are turned on

Search
  • FIRST POST
    • Lorenzo88
    • By Lorenzo88 11th Apr 18, 10:49 AM
    • 3Posts
    • 0Thanks
    Lorenzo88
    0 WOW
    Hotwire - Beware Travel Site Scam!
    • #1
    • 11th Apr 18, 10:49 AM
    0 WOW
    Hotwire - Beware Travel Site Scam! 11th Apr 18 at 10:49 AM
    Hi all, I had the misfortune of coming across the Hotwire.com site yesterday (via MSE, so please MSE do NOT endorse or feature this company on your site which I read and have always trusted!)
    I used the site it to book a room for this summer for one night in Italy. The site lures you with claims of large discounts and pictures of wonderful hotels, but the actual booked hotel only gets revealed when you complete the booking ("secret hotel").

    The actual hotel was hardly any chaper than just booking directly (20 cheaper) which is already a massive, misleading rip-off but then the actual quality of the hotel from the pictures and reviews is substantially below the "4 star" that I expected, again massively misleading. I have actually even found another site which is a lot cheaper for the same hotel!!

    Hotwire will not refund due to "Terms & Conditions" and are completely unhelpful and I simply will not stay at the hotel in question. Even the reviews state that this clearly is not a 4-star hotel, which is what I thought I'd paid for.

    Has anyone ever had to deal with this situation? Would credit cards section 75 help in getting the money back since technically I agreed to their misleading Ts&Cs?

    This post is both to warn others against using the site and also to ask for advice on the matter.

    Thank you!
Page 1
    • Lorenzo88
    • By Lorenzo88 11th Apr 18, 10:51 AM
    • 3 Posts
    • 0 Thanks
    Lorenzo88
    • #2
    • 11th Apr 18, 10:51 AM
    PS - Hotwire
    • #2
    • 11th Apr 18, 10:51 AM
    PS check out the reviews of Hotwire on Trustpilot. Seeing is believing!!
    • blindman
    • By blindman 11th Apr 18, 10:54 AM
    • 5,171 Posts
    • 4,196 Thanks
    blindman
    • #3
    • 11th Apr 18, 10:54 AM
    • #3
    • 11th Apr 18, 10:54 AM
    Hi all, I had the misfortune of coming across the Hotwire.com site yesterday (via MSE, so please MSE do NOT endorse or feature this company on your site which I read and have always trusted!)
    I used the site it to book a room for this summer for one night in Italy. The site lures you with claims of large discounts and pictures of wonderful hotels, but the actual booked hotel only gets revealed when you complete the booking ("secret hotel").

    The actual hotel was hardly any chaper than just booking directly (20 cheaper) which is already a massive, misleading rip-off but then the actual quality of the hotel from the pictures and reviews is substantially below the "4 star" that I expected, again massively misleading. I have actually even found another site which is a lot cheaper for the same hotel!!

    Hotwire will not refund due to "Terms & Conditions" and are completely unhelpful and I simply will not stay at the hotel in question. Even the reviews state that this clearly is not a 4-star hotel, which is what I thought I'd paid for.

    Has anyone ever had to deal with this situation? Would credit cards section 75 help in getting the money back since technically I agreed to their misleading Ts&Cs?

    This post is both to warn others against using the site and also to ask for advice on the matter.

    Thank you!
    Originally posted by Lorenzo88
    Not read my guide then?

    I also wrote one for Priceline-which is usally the better of the two Bidding sites IMHO
    Last edited by blindman; 11-04-2018 at 10:58 AM.
    • Lorenzo88
    • By Lorenzo88 11th Apr 18, 10:58 AM
    • 3 Posts
    • 0 Thanks
    Lorenzo88
    • #4
    • 11th Apr 18, 10:58 AM
    • #4
    • 11th Apr 18, 10:58 AM
    Unfortunately I didn't, at least not before booking

    You are re-iterating the issues I have had. Have you read any responses where customers managed to get a refund either by complaining or via their credit card provider?
    • blindman
    • By blindman 11th Apr 18, 11:06 AM
    • 5,171 Posts
    • 4,196 Thanks
    blindman
    • #5
    • 11th Apr 18, 11:06 AM
    • #5
    • 11th Apr 18, 11:06 AM
    Unfortunately I didn't, at least not before booking

    You are re-iterating the issues I have had. Have you read any responses where customers managed to get a refund either by complaining or via their credit card provider?
    Originally posted by Lorenzo88
    I've not read the T&C's for a while now for Hotwire and i think I used them once- as priceline always came out cheaper.

    However i though that if you find a lower price that they would honour it ?

    Star ratings go by the facilities they offer-not how swanky the hotel is.
    What is the hotel so we can all comment on your views about "I will simply not stay"

    Doubt you can claim anything from Credit cards as you were sold a hotel and Hotwire is a US firm IIRC so TBHO I'd let it go.

    With all new experiences it is wise to either research or at least read the T&C's. before you book.
    • stevie11
    • By stevie11 11th Apr 18, 11:43 AM
    • 460 Posts
    • 238 Thanks
    stevie11
    • #6
    • 11th Apr 18, 11:43 AM
    • #6
    • 11th Apr 18, 11:43 AM
    OP, you have to use the likes of hotwire with eyes wide open as to say. Do your research before hand, there is a way of working out which hotel the secret deal is likely to be but that takes time and effort. Hotwire and Priceline do have a place in the market but be prepared for a surprise/dissapointment if the hotel isn't the one you want.

    I haven't read the T&Cs so not sure you have any comeback with Hotwire or the credit card. I suppose it is only one night and you say you saved 20 so live and learn and enjoy your trip.

    Good point stated by Blindman that as Hotwire is a US company, that bookings made are classed as international transactions on a credit card so unfortunately if you don't have a commission free card i.e. Clarity then they will add a conversion surcharge. I found that the hard way after a few bookings with them.
    • jpsartre
    • By jpsartre 11th Apr 18, 1:03 PM
    • 3,384 Posts
    • 2,174 Thanks
    jpsartre
    • #7
    • 11th Apr 18, 1:03 PM
    • #7
    • 11th Apr 18, 1:03 PM
    Would credit cards section 75 help in getting the money back since technically I agreed to their misleading Ts&Cs?
    Originally posted by Lorenzo88
    There's nothing misleading about their T&C. The discounts they advertise are based on comparing your price against average prices for similar hotels in the area you are staying, not with the price you would pay if you booked from the hotel directly.

    I've used used opaque booking sites many times, I've gotten great deals and gotten not so great deals, stayed at great hotels and stayed at not so great hotels. Once I decided against staying at the hotel I got. It's always an inherent risk and you don't want to take it then book through regular channels where all details are known in advance.
    • lofielectronic
    • By lofielectronic 11th Apr 18, 1:25 PM
    • 641 Posts
    • 299 Thanks
    lofielectronic
    • #8
    • 11th Apr 18, 1:25 PM
    • #8
    • 11th Apr 18, 1:25 PM
    I get that you aren't happy with the hotel you've booked but I can't really see how this makes the website a scam?
    • PeacefulWaters
    • By PeacefulWaters 11th Apr 18, 2:26 PM
    • 8,318 Posts
    • 10,667 Thanks
    PeacefulWaters
    • #9
    • 11th Apr 18, 2:26 PM
    • #9
    • 11th Apr 18, 2:26 PM
    I get that you aren't happy with the hotel you've booked but I can't really see how this makes the website a scam?
    Originally posted by lofielectronic
    First rule of MSE. The word "scam" rarely reflects the reality of the post.
    • heatherw_01
    • By heatherw_01 11th Apr 18, 4:29 PM
    • 5,154 Posts
    • 3,718 Thanks
    heatherw_01
    Hotwire is not a scam site and I use them all the time
    I'm the Board Guide on Quick Grabbit, Freebies, Overseas Holidays & Travel Planning and the UK Holidays, Days Out & Entertainments boards. I volunteer to help get your forum questions answered and keep the forum running smoothly. Board guides are not moderators and don't read every post. If you spot an illegal or inappropriate post then please report it to forumteam@moneysavingexpert.com (it's not part of my role to deal with this). Any views are mine and not the official line of MoneySavingExpert.com.
    • Klr005
    • By Klr005 12th Jul 18, 5:13 PM
    • 20 Posts
    • 11 Thanks
    Klr005
    Research first
    I use Hotwire and find it excellent.

    Firstly, I only use it when I would happily stay in all 4 of the 'you are guaranteed to get one of these' -If you definitely wouldn't stay in one, don't risk getting it.

    Secondly, do a quick check on Trivago or other similar sight and price check those hotels to make sure you're getting a good deal.

    If you're happy with both of the above then you really can't lose.
Welcome to our new Forum!

Our aim is to save you money quickly and easily. We hope you like it!

Forum Team Contact us

Live Stats

4,672Posts Today

8,738Users online

Martin's Twitter
  • Ta ta... for now. This August, as I try and do every few yrs, I'm lucky enough to be taking a sabbatical. No work,? https://t.co/Xx4R3eLhFG

  • RT @lethalbrignull: @MartinSLewis I've been sitting here for a good while trying to decide my answer to this, feeling grateful for living i?

  • Early days but currently it's exactly 50 50 in liberality v democracy, with younger people more liberal, older more? https://t.co/YwJr4izuIj

  • Follow Martin