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  • FIRST POST
    • mthappy0
    • By mthappy0 10th Apr 18, 11:21 PM
    • 10Posts
    • 0Thanks
    mthappy0
    Netflix subscription reclaim
    • #1
    • 10th Apr 18, 11:21 PM
    Netflix subscription reclaim 10th Apr 18 at 11:21 PM
    Hi

    We have a bank account that is only used for our wages to go into then they come out. We checked this the other day and a subscription amount for Netflix has been coming out for the last 20 months. We have never used Netflix.

    When online chatting to Netflix they said they would refund he past 6 months but no more. Should they provide a refund for all the months as the service was never used? Surely I paid for a service I never even started to use.

    The subscription was started from a free trial period offer and we do not suspect any fraud. Any thoughts please?

    Thanks
Page 1
    • suki1964
    • By suki1964 11th Apr 18, 12:09 AM
    • 11,283 Posts
    • 30,172 Thanks
    suki1964
    • #2
    • 11th Apr 18, 12:09 AM
    • #2
    • 11th Apr 18, 12:09 AM
    Say thank you very much thats very kind of you, then in future, check your bank accounts weekly

    You signed the direct debit, it was up to you to cancel within the month

    Netflix are being more then generous
    if you lend someone 20 and never see that person again, it was probably worth it
    • Tarambor
    • By Tarambor 11th Apr 18, 12:13 AM
    • 3,567 Posts
    • 2,636 Thanks
    Tarambor
    • #3
    • 11th Apr 18, 12:13 AM
    • #3
    • 11th Apr 18, 12:13 AM
    As ski1964 says they don't even have to give you the 6 months and the fact you didn't use a service you were paying for because you didn't cancel at the end of the free trial is neither here nor there.
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