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    • Bobbymax
    • By Bobbymax 10th Apr 18, 10:13 PM
    • 13Posts
    • 9Thanks
    Flow Energy Final Demand
    • #1
    • 10th Apr 18, 10:13 PM
    Flow Energy Final Demand 10th Apr 18 at 10:13 PM
    I'm acting as joint executor for my late father's estate. A day after he passed away, my mother received a final demand from Flow Energy for an outstanding debt of around 60 from when he switched to Bulb in May 2017.
    I've just worked my way through several years' correspondence (my father never threw anything away, not even envelopes) and have not come across a single final statement, reminder or bill from Flow.
    I've written to them, asking for copies of any letters they've sent over the last year but they have refused, saying I need to send new meter readings (no idea why, he's not been a customer for almost a year) and my mother has to fill in a new direct debit mandate.
    I strongly suspect they've messed up by not issuing a final statement or followed notification procedures and am inclined to tell them to get stuffed. Would I be within my rights or be better off seeking advice from Ofgen? Any help welcome.
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    • spiro
    • By spiro 11th Apr 18, 6:33 AM
    • 5,981 Posts
    • 2,865 Thanks
    • #2
    • 11th Apr 18, 6:33 AM
    • #2
    • 11th Apr 18, 6:33 AM
    Based on your conversation with them, submit a complaint to them stating that they are demanding payment without providing proof the money is due (final bill). The current meter reading is Nothing to do with them so don't provide one. If they argue that it is personal data and they have no reason to request/receive it.
    IT Consultant in the utilities industry specialising in the retail electricity market.

    4 Credit Card and 1 Loan PPI claims settled for 26k, 1 rejected (Opus).
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