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  • FIRST POST
    • Smodlet
    • By Smodlet 10th Apr 18, 2:38 PM
    • 4,178Posts
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    Smodlet
    Praise for Talk Talk - Not kidding
    • #1
    • 10th Apr 18, 2:38 PM
    Praise for Talk Talk - Not kidding 10th Apr 18 at 2:38 PM
    Received bill for package of 38Mb fibre BB, line rental, TV Plus, Sky Sports and Anytime Calls today and noticed my discount for the latter has expired. Instead of 6 per month it is now 8.50. We are one third of the way through an 18 month contract so it would cost a fortune to leave and, having just done a price comparison on here, for a comparable package with no free calls, we would pay approx 50% more with any other provider.

    Nevertheless, being an MSE alumni as I am, I thought I would have an online "chat" with TT and try it on, expecting to be told politely to go forth and multiply.

    I won't lie, it took a lot of hanging about but, after 38 minutes and two operatives, the latter in the "Loyalty" bit, I negotiated another discount of 2 per month. Piddling small change? Yes, but the way it made me feel, like a valued customer even whilst stuck in the middle of a contract, has made my day. Professionalism and courtesy throughout, not bad for an overseas call centre.

    What does all this cost? 40 pcm in an area with limited providers. , Talk Talk.
    Last edited by Smodlet; 10-04-2018 at 5:30 PM.
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