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  • FIRST POST
    • frankie
    • By frankie 9th Apr 18, 5:32 PM
    • 698Posts
    • 275Thanks
    frankie
    Sky or Now?
    • #1
    • 9th Apr 18, 5:32 PM
    Sky or Now? 9th Apr 18 at 5:32 PM
    My current ISP ADSL 'contract' is ending and have been looking at Sky and Now.

    Given that Now is owned by Sky are there any significant differences between service levels of the two companies.

    Have looked at Now reviews and they are less than flatering!

    Anyone on the forum had any experience of the two ISPs
Page 1
    • NittyGritty
    • By NittyGritty 9th Apr 18, 7:01 PM
    • 956 Posts
    • 294 Thanks
    NittyGritty
    • #2
    • 9th Apr 18, 7:01 PM
    • #2
    • 9th Apr 18, 7:01 PM
    personally ive just switched today to now tv fibre 38mb broadband due to plusnet raising their prices


    when you compare the exact same deal with sky theres no comparison really


    sky fibre 38mb broadband unlimited = 38 plus 59.95 set up


    now tv fibre 38mb broadband unlimited =20 NO set up fee just 9.99 postage for router, and only 12 month contract!! rather than an 18 with sky


    remember to use quidco or topcashback should u decide to move to get cashback


    you will also be given a minimum guaranteed speed when you signup ,, min for me is 34mb in my area


    so if it falls below that figure and they don't fix it you will have grounds to leave free of charge, so we will see how it goes with now tv broadband
    Last edited by NittyGritty; 09-04-2018 at 7:03 PM.
    • frankie
    • By frankie 10th Apr 18, 9:16 AM
    • 698 Posts
    • 275 Thanks
    frankie
    • #3
    • 10th Apr 18, 9:16 AM
    • #3
    • 10th Apr 18, 9:16 AM
    It's service levels I was more interested in. Last thing I want is a load of hassle from Indian call centres.

    So do you know if Now uses the same back office functions as Sky, because from what I read Sky are fairly well regarded.

    I too are moving from Plusnet as they have no incentives to stay with them.
    • NittyGritty
    • By NittyGritty 10th Apr 18, 1:11 PM
    • 956 Posts
    • 294 Thanks
    NittyGritty
    • #4
    • 10th Apr 18, 1:11 PM
    • #4
    • 10th Apr 18, 1:11 PM
    It's service levels I was more interested in. Last thing I want is a load of hassle from Indian call centres.

    So do you know if Now uses the same back office functions as Sky, because from what I read Sky are fairly well regarded.

    I too are moving from Plusnet as they have no incentives to stay with them.
    Originally posted by frankie


    ive used their now tv broadband call centres and have been in uk and have had very good service with my enquiries, no Indians up to yet, so I,m assuming they are all from uk
    Last edited by NittyGritty; 10-04-2018 at 1:14 PM.
    • newatc
    • By newatc 10th Apr 18, 2:19 PM
    • 277 Posts
    • 323 Thanks
    newatc
    • #5
    • 10th Apr 18, 2:19 PM
    • #5
    • 10th Apr 18, 2:19 PM
    My problem with offerings like Now is that if my broadband is down I've lost my internet and TV (ok will have some recorded programs) so I like the idea of having both satellite and broadband options.
    • NittyGritty
    • By NittyGritty 10th Apr 18, 2:25 PM
    • 956 Posts
    • 294 Thanks
    NittyGritty
    • #6
    • 10th Apr 18, 2:25 PM
    • #6
    • 10th Apr 18, 2:25 PM
    My problem with offerings like Now is that if my broadband is down I've lost my internet and TV (ok will have some recorded programs) so I like the idea of having both satellite and broadband options.
    Originally posted by newatc


    soon it will be over the air only broadband with sky, sat dishes will be phased out
    • lstar337
    • By lstar337 10th Apr 18, 2:27 PM
    • 3,367 Posts
    • 1,845 Thanks
    lstar337
    • #7
    • 10th Apr 18, 2:27 PM
    • #7
    • 10th Apr 18, 2:27 PM
    from what I read Sky are fairly well regarded.
    Originally posted by frankie
    Sky are ridiculously good. Sometimes it can take a while to get through if they are busy, but once you get to somebody they are very good indeed. They are knowledgeable and friendly, and happy to skip the 'script' and jump into the nitty gritty if you let them know that you have some understanding of the system.
    • Mister G
    • By Mister G 10th Apr 18, 3:28 PM
    • 637 Posts
    • 379 Thanks
    Mister G
    • #8
    • 10th Apr 18, 3:28 PM
    • #8
    • 10th Apr 18, 3:28 PM
    soon it will be over the air only broadband with sky, sat dishes will be phased out
    Originally posted by NittyGritty
    Not quite

    http://www.dailymail.co.uk/news/article-5311945/Sky-moves-away-satellite-broadcasting.html

    In addition, there are quite a few Sky TV subscribers out there who have inadequate broadband for the service to be delivered by the internet. They won't want to loose those.
    Last edited by Mister G; 10-04-2018 at 3:35 PM.
    • ck12111
    • By ck12111 12th Apr 18, 4:17 PM
    • 15 Posts
    • 809 Thanks
    ck12111
    • #9
    • 12th Apr 18, 4:17 PM
    • #9
    • 12th Apr 18, 4:17 PM
    Does anyone know if a Now Broadband box works with the SKY Q wifi hotspot feature or not? (getting Sky Q installed soon) Its the same box just rebadged but there may be a software restriction I expect...
    • manutd99
    • By manutd99 14th Apr 18, 8:07 PM
    • 431 Posts
    • 146 Thanks
    manutd99


    you will also be given a minimum guaranteed speed when you signup ,, min for me is 34mb in my area


    so if it falls below that figure and they don't fix it you will have grounds to leave free of charge, so we will see how it goes with now tv broadband
    Originally posted by NittyGritty
    Iv already signed up. Where and how do I find out what my minimum speed is?
    • poppasmurf_bewdley
    • By poppasmurf_bewdley 14th Apr 18, 10:02 PM
    • 5,244 Posts
    • 5,354 Thanks
    poppasmurf_bewdley
    After having Sky TV via satellite since about 1991, I moved last year to a grade 2 listed building where we could not have a satellite dish.

    We bought a secondhand YouView box to record the Freeview channels (which are 90% of our viewing), have Now TV on a deal so pay less than 3 a month at the moment, Netflix, BT Sport via Chromecast, and use a friends SkyGo (with permission) for any soccer I want to watch.

    As our BT Fibre Broadband is a solid 75Mbs, we have no trouble with any of our viewing.

    I certainly wouldn't go back to paying silly Sky prices. We never paid full price but we are still about 35 a week better off than when we paid 45 for Sky World. Who needs to pay for all those cheap and tawdry channels we never watched!
    Last edited by poppasmurf_bewdley; 15-04-2018 at 10:38 AM.
    "There are not enough superlatives in the English language to describe a 'Princess Coronation' locomotive in full cry. We shall never see their like again". O S Nock
    • frankie
    • By frankie 15th Apr 18, 10:29 AM
    • 698 Posts
    • 275 Thanks
    frankie
    Have bitten the bullet and have initiated transfer from Plusnet to Now TV Broadband. Just have to grin and bear the transfer process.
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