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    • zaax
    • By zaax 9th Apr 18, 3:44 PM
    • 1,841Posts
    • 733Thanks
    Phopne not working correctly on delivery
    • #1
    • 9th Apr 18, 3:44 PM
    Phopne not working correctly on delivery 9th Apr 18 at 3:44 PM
    I bought a phone from Laptops direct and I also brought their extra 12 months insurance which tops up the insurance from the free 3 months to 12. The phone did not make or receive calls I returned it, but they only refund the cost of the phone; not delivery or their insurance.

    Should they refund the unused insurance?
    Do you want your money back, and a bit more, search for 'money claim online' - They don't like it up 'em Captain Mainwaring
Page 1
    • DoaM
    • By DoaM 9th Apr 18, 3:54 PM
    • 4,755 Posts
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    • #2
    • 9th Apr 18, 3:54 PM
    • #2
    • 9th Apr 18, 3:54 PM
    Insurance is usually subject to a cooling off period, so you should be able to cancel that. However it may be separate to the phone purchase (i.e. a separate contract).

    Regarding the phone - how did you interact with the supplier? (They may be using their returns policy rather than your statutory rights per the Consumer Rights Act 2015 / Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013).
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