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  • FIRST POST
    • petesmile
    • By petesmile 8th Apr 18, 9:08 AM
    • 16Posts
    • 1Thanks
    petesmile
    Help Needed! Bank Sent Threatening Letter
    • #1
    • 8th Apr 18, 9:08 AM
    Help Needed! Bank Sent Threatening Letter 8th Apr 18 at 9:08 AM
    I have read Martin's PPI page and used the template letter to contact my bank to request clarification whether PPI was applied to my credit card.

    My bank responded stating that, should they not be able to provide me with the required documents (original credit agreement) under the s78 request, this might result in my card credit limit being reduced and any renewal cards due will not be issued, and the account would be subsequently closed once expired.

    Can they do this? (I know they can; they can do whatever they want; however, are they entitled to do that?) What can I do to counter?

    I would appreciate your thoughts and thank you in advance.
Page 1
    • Partridge89
    • By Partridge89 8th Apr 18, 10:25 AM
    • 47 Posts
    • 47 Thanks
    Partridge89
    • #2
    • 8th Apr 18, 10:25 AM
    • #2
    • 8th Apr 18, 10:25 AM
    The bank thinks you!!!8217;re asking for a copy of the agreement to get out of having to make any more payments. Might be best to give them a call to clarify. At the same time, you could ask if you had PPI.
    • societys child
    • By societys child 8th Apr 18, 10:31 AM
    • 5,339 Posts
    • 5,939 Thanks
    societys child
    • #3
    • 8th Apr 18, 10:31 AM
    • #3
    • 8th Apr 18, 10:31 AM
    Why did you need to ask if you had PPI on your (still active) credit card?

    If you paid any ppi charges they would be clearly itemised on the monthly statement(s).

    Did you specifically ask for the original credit agreement?
    Sounds like you may have set warning bells ringing.
    Last edited by societys child; 08-04-2018 at 10:33 AM.

    • dunstonh
    • By dunstonh 8th Apr 18, 11:16 AM
    • 94,539 Posts
    • 62,487 Thanks
    dunstonh
    • #4
    • 8th Apr 18, 11:16 AM
    • #4
    • 8th Apr 18, 11:16 AM
    Help Needed! Bank Sent Threatening Letter
    It is not a threatening letter. It is a letter explaining the consequences of your actions.

    Can they do this? (I know they can; they can do whatever they want; however, are they entitled to do that?) What can I do to counter?
    The issue is that you are the one that is acting in a more "threatening way". The bank is protecting itself. S78 requests are typically made by people who are looking to find ways to get out of paying their debts. It is not required for PPI complaints.

    I have read Martin's PPI page and used the template letter to contact my bank to request clarification whether PPI was applied to my credit card.
    You get a statement month. If you had PPI, it would appear on the statement. You dont need to see the original agreement. I don't know if Martins guide actually tells you to get the agreement on a credit card or not (it shouldnt do as its only loans where it may be of use) but this is a step you do not need to take.
    I am an Independent Financial Adviser (IFA). Comments are for discussion purposes only. They are not financial advice. If you feel an area discussed may be relevant to you, then please seek advice from an Independent Financial Adviser local to you.
    • Nasqueron
    • By Nasqueron 8th Apr 18, 2:28 PM
    • 5,473 Posts
    • 3,371 Thanks
    Nasqueron
    • #5
    • 8th Apr 18, 2:28 PM
    • #5
    • 8th Apr 18, 2:28 PM
    Why did you need to ask if you had PPI on your (still active) credit card?

    If you paid any ppi charges they would be clearly itemised on the monthly statement(s).

    Did you specifically ask for the original credit agreement?
    Sounds like you may have set warning bells ringing.
    Originally posted by societys child
    It's possible they had PPI and cancelled it at some point (which would of course trigger time bars).

    I'm not sure where on the MSE site/guide it says to request the original contract though, that sounds more like one of the money saving "tips" involving trying to get out of paying what you owe that some elements of this site support
    • Moneyineptitude
    • By Moneyineptitude 8th Apr 18, 9:40 PM
    • 20,985 Posts
    • 11,756 Thanks
    Moneyineptitude
    • #6
    • 8th Apr 18, 9:40 PM
    • #6
    • 8th Apr 18, 9:40 PM
    The MSE guide suggests those who are not sure whether they had PPI could request a copy of the Agreement. At 1, this is cheaper than a full Subject Access Request (SAR) so obviously in the spirit of money saving. Unfortunately, requesting the Agreement when the Bank can't provide it leads to the situation described in the OP.

    The MSE guide should instead suggest potential complainants simply ask their lender if they had PPI. The issue is well known now and Banks do not withhold such information.
    • petesmile
    • By petesmile 8th Apr 18, 10:00 PM
    • 16 Posts
    • 1 Thanks
    petesmile
    • #7
    • 8th Apr 18, 10:00 PM
    • #7
    • 8th Apr 18, 10:00 PM
    Basically, I used the following template from this website: "I am writing to request a copy of the credit agreement for the above account under sections 77!!!8722;79 of the Consumer Credit Act 1974. I enclose payment for 1. I would also like to request a copy of the terms and conditions that were applicable to the above account at the time I took out my agreement, as I no longer have a copy and would like to check some of the details."

    I was under the impression that I needed to send the above to the bank - which I did - for them to confirm to me whether PPI was sold to me.

    Let me know if I'm being a bit dim here...

    Thanks.
    • petesmile
    • By petesmile 8th Apr 18, 10:02 PM
    • 16 Posts
    • 1 Thanks
    petesmile
    • #8
    • 8th Apr 18, 10:02 PM
    • #8
    • 8th Apr 18, 10:02 PM
    Thanks for your response. I did get some insight from what you say - it's useful.

    However, I disagree with you that I am the one who's threatening the bank. I simply requested info.
    • dunstonh
    • By dunstonh 8th Apr 18, 10:10 PM
    • 94,539 Posts
    • 62,487 Thanks
    dunstonh
    • #9
    • 8th Apr 18, 10:10 PM
    • #9
    • 8th Apr 18, 10:10 PM
    You are not being dim. Unfortunately, if the article says that then it's badly written. There is absolutely no requirement to ask that information on a credit card PPI complaint. Also, most credit card PPI was added post sale (typically over the phone when the card was activated or a later service event). So, agreements wouldnt help.

    PPI, if you have it on a credit card that is still open would appear as a transaction on each monthly statement. you dont need agreements and even if you had them, they are usually of no use.

    However, I disagree with you that I am the one who's threatening the bank. I simply requested info.
    On that basis, the bank simply responded by giving info and didn't threaten you.

    I was just making the point that you said the bank threatening you. Yet it was you that initiated the process that is typically used by people trying to get out of paying their debts (usually without success). It is not the method used by people making a PPI complaint.
    I am an Independent Financial Adviser (IFA). Comments are for discussion purposes only. They are not financial advice. If you feel an area discussed may be relevant to you, then please seek advice from an Independent Financial Adviser local to you.
    • petesmile
    • By petesmile 8th Apr 18, 10:16 PM
    • 16 Posts
    • 1 Thanks
    petesmile
    Thanks. That's very useful info.
    • Moneyineptitude
    • By Moneyineptitude 8th Apr 18, 10:42 PM
    • 20,985 Posts
    • 11,756 Thanks
    Moneyineptitude
    Did you even have PPI, I wonder?

    If you'd simply asked this at the outset all this palaver could have been avoided.
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