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  • FIRST POST
    • vimal.hemraj
    • By vimal.hemraj 6th Apr 18, 6:40 PM
    • 8Posts
    • 1Thanks
    vimal.hemraj
    Lease Car/CMS Ticket Situation
    • #1
    • 6th Apr 18, 6:40 PM
    Lease Car/CMS Ticket Situation 6th Apr 18 at 6:40 PM
    Having gone through the FAQs and many threads, I think I have a slightly different situation here I am in which I would appreciate guidance in.....

    - NOTE: I have a company owned lease vehicle

    On 1/03/2018 I parked in a car park near the train station, use it all the time. Its not Pay & Display, you simply pay the chap on arrival. I paid for 2 days (10) as I was away for the night. He gave me a receipt. I have done this before, usually all good.

    On 2/03/2018 when I returned, there was a yellow ticket on my car. I (maybe foolishly) followed the process to explain they had made a mistake, I have paid for 2 days.

    Couple of days after, when I went back to the car park, I showed the chap the ticket and my receipt. His response "Oh that was your car! Sorry, don't worry about this" and....ripped up the ticket in front of me. I still have the receipt however.

    Couple of days after this, I received the below email from CMS UK saying my appeal had been rejected and I could appeal to IAS.

    I would be happy to fight this (i.e. by ignoring etc.) but its very likely the fine will go to my lease company, who will pay it and charge me, plus admin fee.
    I am clearly not in the wrong, I have paid for the duration, and the person 'looking after' the site has admitted he made a mistake (and ripped up the ticket, which I wasnt happy about but he reassured me it was dealt with! - which it doesn't seem to be!)

    On my next post I will try to show the signs around the car park. Nothing on entry, but there are 3 small-ish CMS signs around the car park. I do not know who owns the car park, I am trying to find out.

    What should I do next? Should I appeal to IAS? Do I stand a chance? Event though I am 100% right?

    Appreciate any feedback!
    ////////////////////////////////////////////////////////
    Response:

    Thank you for your correspondence regarding the above parking charge notice
    (PCN).

    As the driver it is your own responsibility to ensure you are aware of any
    parking restrictions that may apply in the place in which you are parking
    your vehicle. The place in which you had parked your vehicle was for
    authorised users only. The place in which you parked your vehicle should
    have been left clear as no vehicle should be left there. As your vehicle was
    not parking adhering to the rules of the car park the charge has been issued
    correctly.

    We have found no grounds for the cancellation of the charge.

    You now have a number of options

    1) To close the case, pay the Parking Charge at the prevailing Price of
    60.00 if still within the first 14 days from the date the charge was issued
    or 100 if out of the discounted period.

    2) If you believe the appeal decision is incorrect The Independent
    Appeals Service provides an Alternative Dispute
    Resolution scheme for disputes of this type. As you have complied with
    our internal appeals procedure you may use, and we will engage with, the IAS
    Standard Appeals Service providing you lodge an appeal to them within
    21 days of this rejection. To engage in the IAS Standard Appeals Service
    please visit and submit your appeal. Please leave until
    5pm this evening before submitting your appeal.

    3) If you choose to do nothing, we will seek to recover the monies owed
    to us via our debt recovery procedures and may proceed with court action
    against you.

    If you have already made payment, the above options do not apply to you as
    the case is now closed.

    Yours Sincerely



    CM Services Ltd
    Appeals Department


    Please do not reply to this message. Replies to this message are routed to
    an unmonitored mailbox.

    CMS UK Ltd - Appeals Upload

    FORM submitted at 04/03/2018 18:10:41
    ----------------------------------------------------------------------------
    Registration Number:
    Referrence Number:
    Was The Driver: yes
    Is The Owner: yes
    ------------
    Ticket Innacuracy
    ----------------------------------------------------------------------------
    Paid £10 for 2 days parking and received receipt of this (attached). Dates
    of entry and exit is on there.
    On the 2nd day (midday) received a fine for this, no idea why.
Page 2
    • Umkomaas
    • By Umkomaas 12th Aug 18, 4:44 PM
    • 20,523 Posts
    • 32,440 Thanks
    Umkomaas
    Response from them. Clearly this is a lie

    Good morning

    "This is due to Data Protection.

    Until the requested details have been confirmed, we will not respond to any further correspondence from yourself.

    Kind regards
    Craig"
    Originally posted by vimal.hemraj
    Ordinarily I'd say complain to the ATA, but as this is an IPC Operator you'll get no sense from them.

    So, complain to the DVLA that CMS is giving you false information in order to extort money from you, clearly using any mistruth to do so.

    ccrt@dvla.gsi.gov.uk
    Please note, we are not a legal, residential or credit advice forum, rather one that helps motorists fight private parking charges, primarily at the 'front-end' of the process.
    Give a man a fish, and you feed him for a day; show him how to catch fish, and you feed him for a lifetime.
    • Quentin
    • By Quentin 12th Aug 18, 4:46 PM
    • 37,988 Posts
    • 22,099 Thanks
    Quentin
    Response from them. Clearly this is a lie

    Good morning

    "This is due to Data Protection.

    Until the requested details have been confirmed, we will not respond to any further correspondence from yourself.

    Kind regards
    Craig"
    Originally posted by vimal.hemraj

    If this is from ZZPS then re read #4 in the Newbies FAQ!


    And this thread:


    https://forums.moneysavingexpert.com/showthread.php?t=5035663


    You ignore debt collectors!


    (Your OP says the PPC know the driver's identity??)
    Last edited by Quentin; 12-08-2018 at 4:54 PM.
    • vimal.hemraj
    • By vimal.hemraj 20th Aug 18, 2:59 PM
    • 8 Posts
    • 1 Thanks
    vimal.hemraj
    I have emailed DVLA to complain as requested above to the address provided.

    Having serious issues now as all the 'debt-recovery' letters are still going via my company HQ and forwarded to me, my company (quite naive and new to this) are seriously worried about this.

    I want to continue to fight this, and I know, I know, NOT to give out my full address, but is this the only way for them to deal with me directly?

    Have to stop this going via my company, much more and I will have to cave in and pay these scammers!
    • Coupon-mad
    • By Coupon-mad 25th Aug 18, 10:48 PM
    • 64,896 Posts
    • 77,458 Thanks
    Coupon-mad
    Why are you not giving them your home address and demanding they use that?
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