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  • FIRST POST
    • soolin
    • By soolin 6th Apr 18, 10:09 AM
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    soolin
    do sellers overstate the condition of goods?
    • #1
    • 6th Apr 18, 10:09 AM
    do sellers overstate the condition of goods? 6th Apr 18 at 10:09 AM
    I think one of my buyers is a bit unlucky with ebay or just resigned to some sellers 'upselling' their goods, or is it an indication that it is now not uncommon for sellers to overstate the condition?

    I got feedback this morning that positively glows, mentions item was brand spanking new and perfect and says 5*. I thought it a little odd as it was a brand new item and checked out what buyer usually leaves and noticed lots of 'item supposedly new- but filthy /smelly'. 'New shoes but showed wear' , 'new book but had writing in it' sort of feedback - but the majority of feedback to be fair was 'fine, thank you'. He obviously was surprised to buy something BNWT that actually was BNWT.
    I'm the Board Guide for the Ebay Board , Charities Board , Dosh & Disability , Up Your Income and the Local MoneySaving-England board which means I volunteer to help get your forum questions answered and keep the forum running smoothly. However, do remember, board guides don't read every post. If you spot an illegal or inappropriate post then please report it to forumteam@moneysavingexpert.com (it's not part of my role to deal with this). Any views are mine and not the official line of MoneySavingExpert.com
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Page 1
    • Brynsam
    • By Brynsam 6th Apr 18, 10:40 AM
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    Brynsam
    • #2
    • 6th Apr 18, 10:40 AM
    • #2
    • 6th Apr 18, 10:40 AM
    I think you've answered your own question!
    • askmeaboutsofas
    • By askmeaboutsofas 6th Apr 18, 12:24 PM
    • 98 Posts
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    askmeaboutsofas
    • #3
    • 6th Apr 18, 12:24 PM
    • #3
    • 6th Apr 18, 12:24 PM
    Yes, yes they do! I always try to keep in mind my own experiences buying on eBay when I look at my buyers "feedback left for others". Sometimes it's the buyers are unreasonable, but often it's just that they're unlucky. You see it most with people who regularly buy cheap stuff, there's a few private sellers who have the attitude that if something is cheap it doesn't matter how they describe it.
    I buy quite a lot of clothing on eBay and I've run into quite a few "was described as new but isn't" situations myself. Sometimes the cheapest isn't always the best! After a while you learn to steer clear of anything with a description like "still lots of wear left" for example.
    • Hermia
    • By Hermia 6th Apr 18, 2:44 PM
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    Hermia
    • #4
    • 6th Apr 18, 2:44 PM
    • #4
    • 6th Apr 18, 2:44 PM
    I am always completely honest about the condition of my items and always include close-up photos of any faults. As a result I always get feedback that is full of utterly over the top praise about the wonderful condition of my item. I have always assumed people are shocked to actually get an item that is as it was described in the listing.
    • soolin
    • By soolin 6th Apr 18, 6:54 PM
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    soolin
    • #5
    • 6th Apr 18, 6:54 PM
    • #5
    • 6th Apr 18, 6:54 PM
    I am always completely honest about the condition of my items and always include close-up photos of any faults. As a result I always get feedback that is full of utterly over the top praise about the wonderful condition of my item. I have always assumed people are shocked to actually get an item that is as it was described in the listing.
    Originally posted by Hermia
    That does appear to echo my experience.

    I buy a number of things at auction, usually when shops go bust so it is technically BNWT but I always state that the packaging is tired or torn, or perhaps the item has been stored for a while so isn't suitable for a gift.

    Interestingly there is someone on a forum I read, again a US seller asking whether they should launder something they bought at goodwill (which is sort of like our charity shops) so it can be sold as brand new!
    I'm the Board Guide for the Ebay Board , Charities Board , Dosh & Disability , Up Your Income and the Local MoneySaving-England board which means I volunteer to help get your forum questions answered and keep the forum running smoothly. However, do remember, board guides don't read every post. If you spot an illegal or inappropriate post then please report it to forumteam@moneysavingexpert.com (it's not part of my role to deal with this). Any views are mine and not the official line of MoneySavingExpert.com
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    • SpammyTheSpammer
    • By SpammyTheSpammer 6th Apr 18, 7:04 PM
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    SpammyTheSpammer
    • #6
    • 6th Apr 18, 7:04 PM
    • #6
    • 6th Apr 18, 7:04 PM
    Shame that you can no longer see what stars they left you...
    I am a cow so cannot speak Bullshine but I do recognise its smell when I come upon it.
    • alykatz
    • By alykatz 7th Apr 18, 10:05 AM
    • 862 Posts
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    alykatz
    • #7
    • 7th Apr 18, 10:05 AM
    • #7
    • 7th Apr 18, 10:05 AM
    I think sellers, especially private sellers or business sellers pretending to be private sellers are the worst culprits for this.
    Its happened to quite a few times over the years, have had 3 items already this year alone from 2 sellers.
    bought 2 items of clothing from a pretend private seller item specifics were brand new ,as i was using the app i didnt read all the description, my fault i know but when they arrived they looked washed so looked at listing again on my computer and it turned out items had been worn once. Now i was happy overall tbh but cant understand the mentality of someone who cant see the difference between used and new and unused.
    The other sale a used item of clothing in good condition. Arrived and there were substantial rips in two places, but again a private seller buying to resell who hadnt really bothered to check the item over at all before listing.

    my biggest problem i guess is those who list as new when its been used/worn ect , i mean its not rocket science to be able to know if something has been used or not.

    I have recently been having a clearout and been selling stuff on, a few items were new with tags but because they had been sat in my wardrobe for a few years i sold as used.
    • RFW
    • By RFW 7th Apr 18, 11:05 AM
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    RFW
    • #8
    • 7th Apr 18, 11:05 AM
    • #8
    • 7th Apr 18, 11:05 AM
    I recently purchased something from a big high street chain who sell on Ebay. The size of the item was not what I expected. It turns out that this is standard for their sizing. Nowhere within their pages do they make it clear and I was subsequently treated quite shabbily by their customer service who presumably fend off returns all the time.

    Knowing what I'm doing I sorted it at no cost but I'm constantly surprised how big companies flout the law and do little to help themselves. I personally think there should be bigger fines or more incentive for big companies to comply with consumer law. If, as Which! recently discovered, they have misleading conditions they should face the full wrath of the law. If big companies get away with it then there's little to stop small sellers. Unfortunately I suspect our consumer laws will get weaker in the next few years.
    .
    • Flickering Ember
    • By Flickering Ember 4th May 18, 9:24 AM
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    Flickering Ember
    • #9
    • 4th May 18, 9:24 AM
    • #9
    • 4th May 18, 9:24 AM
    The amount of times I have been browsing with a view to buying and the item is stated as new and then the item description states "Worn once, immaculate"...so that wouldn't be NEW in my opinion.
    One person is selling used makeup....granted, you cannot list it as used, but that's revolting.

    As a seller, I literally examine every stitch, photograph ANY and ALL possible faults if there are any and highlight this and tell the buyer to look at photos x and y to be sure they want to bid. I take photos of the size and brand label and the care instructions/composition of material too.
    Flickering Embers grow higher and higher...I need a break and I wanna be a paperback writer!
    • LadyDee
    • By LadyDee 7th May 18, 6:22 AM
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    LadyDee
    I have recently been having a clearout and been selling stuff on, a few items were new with tags but because they had been sat in my wardrobe for a few years i sold as used.
    Originally posted by alykatz
    To be honest you might be narrowing your market doing this - personally I would be buy something listed as unworn but been hanging in wardrobe for a while, but not something listed as used.
    • soolin
    • By soolin 7th May 18, 8:04 AM
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    soolin
    To be honest you might be narrowing your market doing this - personally I would be buy something listed as unworn but been hanging in wardrobe for a while, but not something listed as used.
    Originally posted by LadyDee
    The problem is though that buyers expect 'new' to be current season and mint and I imagine that anything older that perhaps has that slightly stored dusty smell could end up with the seller having an issue.
    I'm the Board Guide for the Ebay Board , Charities Board , Dosh & Disability , Up Your Income and the Local MoneySaving-England board which means I volunteer to help get your forum questions answered and keep the forum running smoothly. However, do remember, board guides don't read every post. If you spot an illegal or inappropriate post then please report it to forumteam@moneysavingexpert.com (it's not part of my role to deal with this). Any views are mine and not the official line of MoneySavingExpert.com
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    • Gloomendoom
    • By Gloomendoom 7th May 18, 8:25 AM
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    Gloomendoom
    Happened to me the other day. I bought an 4G router listed as "New other". The listing stated that it had been used for less than a week. On receipt, the device's data usage log showed that it had in fact been quite heavily used for over a couple of months.

    I'm still umming and arring over what kind of feedback to leave as it works fine.
    Never argue with stupid people, they will drag you down to their level and then beat you with experience. - Mark Twain
    • Flickering Ember
    • By Flickering Ember 7th May 18, 2:25 PM
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    Flickering Ember
    The problem is though that buyers expect 'new' to be current season and mint and I imagine that anything older that perhaps has that slightly stored dusty smell could end up with the seller having an issue.
    Originally posted by soolin
    For me, I would definitely regard the item as being new. I've bought items which are years old but NWT and I see them as new based on their condition not their age. That said, if I had a new item to sell which had been sitting in storage, I would explain that in the listing at the very top of the item description, and also would say if it smelt musty or whatever.
    Flickering Embers grow higher and higher...I need a break and I wanna be a paperback writer!
    • soolin
    • By soolin 7th May 18, 3:25 PM
    • 61,084 Posts
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    soolin
    For me, I would definitely regard the item as being new. I've bought items which are years old but NWT and I see them as new based on their condition not their age. That said, if I had a new item to sell which had been sitting in storage, I would explain that in the listing at the very top of the item description, and also would say if it smelt musty or whatever.
    Originally posted by Flickering Ember
    Unfortunately the fact it was described as 'new' would almost certainly be an automatic win for a buyer claiming SNAD.

    It's an absolute minefield out there now, eBay has taken away any common sense approaches to selling and sellers have to do anything to protect their accounts.
    I'm the Board Guide for the Ebay Board , Charities Board , Dosh & Disability , Up Your Income and the Local MoneySaving-England board which means I volunteer to help get your forum questions answered and keep the forum running smoothly. However, do remember, board guides don't read every post. If you spot an illegal or inappropriate post then please report it to forumteam@moneysavingexpert.com (it's not part of my role to deal with this). Any views are mine and not the official line of MoneySavingExpert.com
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    • Flickering Ember
    • By Flickering Ember 7th May 18, 7:50 PM
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    Flickering Ember
    Unfortunately the fact it was described as 'new' would almost certainly be an automatic win for a buyer claiming SNAD.

    It's an absolute minefield out there now, eBay has taken away any common sense approaches to selling and sellers have to do anything to protect their accounts.
    Originally posted by soolin
    Maybe that's what the "new (other)" category is for then....
    Flickering Embers grow higher and higher...I need a break and I wanna be a paperback writer!
    • soolin
    • By soolin 7th May 18, 9:07 PM
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    soolin
    Maybe that's what the "new (other)" category is for then....
    Originally posted by Flickering Ember
    It's not available in most categories, only a limited few.
    I'm the Board Guide for the Ebay Board , Charities Board , Dosh & Disability , Up Your Income and the Local MoneySaving-England board which means I volunteer to help get your forum questions answered and keep the forum running smoothly. However, do remember, board guides don't read every post. If you spot an illegal or inappropriate post then please report it to forumteam@moneysavingexpert.com (it's not part of my role to deal with this). Any views are mine and not the official line of MoneySavingExpert.com
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    • alykatz
    • By alykatz 8th May 18, 12:50 PM
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    alykatz
    Unfortunately the fact it was described as 'new' would almost certainly be an automatic win for a buyer claiming SNAD.

    It's an absolute minefield out there now, eBay has taken away any common sense approaches to selling and sellers have to do anything to protect their accounts.
    Originally posted by soolin
    This is exactly why i advertise new with tag items that are a few years old as used.
    Whilst i would personally not mark a seller down for selling items like this as new there are a lot of numpties out there especially on ebay and my upmost priority is to keep my account safe.
    I only sell sporadically so dont have a big or regular turnover to water down any defects.

    To be honest you might be narrowing your market doing this - personally I would be buy something listed as unworn but been hanging in wardrobe for a while, but not something listed as used.
    Originally posted by LadyDee
    In an ideal world yes i agree with you but ebay these days is something else unfortunately.
    Last edited by alykatz; 08-05-2018 at 12:52 PM.
    • LadyDee
    • By LadyDee 9th May 18, 9:00 AM
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    LadyDee
    The problem is though that buyers expect 'new' to be current season and mint and I imagine that anything older that perhaps has that slightly stored dusty smell could end up with the seller having an issue.
    Originally posted by soolin
    I appreciate what you're saying, you're an experienced seller and have no doubt come up against some buyers' unrealistic expectations. I would still prefer something listed as, "been hanging in the wardrobe for a couple of years unworn - would benefit from a freshen in the wm". What I wouldn't buy under any circumstances is something that is described as "plenty of life left in it"!
    • soolin
    • By soolin 9th May 18, 9:09 AM
    • 61,084 Posts
    • 43,638 Thanks
    soolin
    I appreciate what you're saying, you're an experienced seller and have no doubt come up against some buyers' unrealistic expectations. I would still prefer something listed as, "been hanging in the wardrobe for a couple of years unworn - would benefit from a freshen in the wm". What I wouldn't buy under any circumstances is something that is described as "plenty of life left in it"!
    Originally posted by LadyDee
    Strangely enough I'm trying to source a particular style of shoe, it's an old range but occasionally a brand new pair from storage turns up on ebay in my size, so I do keep watching. Found a pair recently, brand new with no tags - brilliant1 Looked at description where it explained they had been worn to a wedding, only for the evening part where they mainly sat down, so 2-3 hours wear at 'tops' and only indoors - so selling as new without tags. That's what really annoys me!
    I'm the Board Guide for the Ebay Board , Charities Board , Dosh & Disability , Up Your Income and the Local MoneySaving-England board which means I volunteer to help get your forum questions answered and keep the forum running smoothly. However, do remember, board guides don't read every post. If you spot an illegal or inappropriate post then please report it to forumteam@moneysavingexpert.com (it's not part of my role to deal with this). Any views are mine and not the official line of MoneySavingExpert.com
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    • kay0601
    • By kay0601 13th May 18, 8:44 PM
    • 63 Posts
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    kay0601
    I've bought a few times where items are listed as new but they turn out used. I bought a Lego watch at xmas and it was new in box. It arrived missing bits and they'd sent it in an envelope so the box was crushed. Returned it but the seller was really rude and claimed I'd damaged the box on purpose until I sent her a picture of the envelope before I opened it. Not my first rodeo with a cheeky seller
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