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  • FIRST POST
    • MSE Megan F
    • By MSE Megan F 5th Apr 18, 10:32 AM
    • 360Posts
    • 174Thanks
    MSE Megan F
    0 WOW
    MSE News: Sainsbury's to trial complete overhaul of its Nectar scheme
    • #1
    • 5th Apr 18, 10:32 AM
    0 WOW
    MSE News: Sainsbury's to trial complete overhaul of its Nectar scheme 5th Apr 18 at 10:32 AM
    Sainsbury's is to trial a complete overhaul of its Nectar loyalty scheme during which you won't earn a point for each pound you spend, but will instead have to pick items you want to earn points on...
    Read the full story:
    'Sainsbury's to trial complete overhaul of its Nectar scheme'

    Click reply below to discuss. If you haven't already, join the forum to reply.
    Last edited by MSE Luke; 09-04-2018 at 11:37 AM.
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Page 2
    • Smidster
    • By Smidster 7th Apr 18, 7:57 PM
    • 512 Posts
    • 742 Thanks
    Smidster
    This Telegraph article reckons its all down to customers deserting Sainsbury's, and going to Aldi and Lidl..
    Originally posted by Goldiegirl
    It would appear that they are monumentally out of touch with the consumer mood at the moment.

    We are becoming increasingly price conscious - a necessity as disposable income is continually being squeezed - and so consumers are going to the place with the lowest price assuming the quality is OK. Loyalty schemes are all well and good but when you have to spend hundreds to get a small reward then it is not difficult to see why it isn't enough to stop consumers from moving.

    If Sainsburys think that they can stem that tide not by focusing on price but by turning an already poor loyalty scheme into something which sounds like a lot of work for the consumer and will always be targeted at high margin (or cost) products.
    • haynick
    • By haynick 7th Apr 18, 9:05 PM
    • 439 Posts
    • 477 Thanks
    haynick
    I'll never forget a female manager flying through the checkout in Sainsbury's Nantwich Cheshire swirling through and grabbing and removing the whole pile of bags to put on the next checkout as my late elderly father was about to pack his shopping. I protested and she snarlingly retorted to go and find some more myself. Vile!

    My family had shopped and spent a lot regularly there for years! I never shopped at Sainsbury's again!

    My mother opened an ISA with them and paid for ID at the Post Office in order to open the account which they were meant to return as it was hers and was still valid for 12 months. They destroyed it instead.

    I've had Gas and Electric with them and switched to them via CEC on here. They messed up my switch after my contract with them ended causing me a lot of hassle and inconvenience and to miss out on a good energy deal.

    I hope Sainsbury's go to the wall. They deserve to.

    #Nameandshame
    Originally posted by jimroy

    3 bad experiences and you want tens of thousands of staff to lose their jobs?? WOW!!!
    The forum police are here. To protect & criticise.
    • maman
    • By maman 8th Apr 18, 5:00 PM
    • 18,448 Posts
    • 110,090 Thanks
    maman
    its all down to customers deserting Sainsbury's, and going to Aldi and Lidl.

    https://www.telegraph.co.uk/news/2018/04/05/sainsburys-punish-customers-shopping-elsewhere-new-nectar-card/
    Originally posted by Goldiegirl

    That's me!


    I can take in Sainsbury's on a round trip to Aldi. I used to do about 50% of my shopping in each, now only go to Sainsbury's about once a month.


    I find those till spits (odd word ..is that because they spit them out??) irritating as they make the assumption that everyone shops weekly and on the same day. So mine often expire unused. They're never so generous that it would encourage me to make a special trip there. The only thing that pleases me is the 25% off wine. I get Nectar points on that.


    I have a Nectar card and a Sainsbury's credit card and we get points from eBay. Basically though that's just because we can.


    I also have a M&S card for good high street currency and Post Office card for purchases abroad.


    So I'll use anything that suits me. I'm not about to be taken in by their silly marketing ploys. I think all the big supermarkets are in trouble to some extent. They deserve to be. They've been ripping off customers for far too long.
    • YorksLass
    • By YorksLass 9th Apr 18, 6:14 PM
    • 428 Posts
    • 7,213 Thanks
    YorksLass
    I've shopped at Sainsburys for years but have become increasingly dissatisfied with them of late. Our local store has been overhauled with a poor and frustrating layout, many basic price items have disappeared in favour of more "upmarket" expensive products, they frequently run out of stocks (especially if you order online for delivery) and there are more self-service checkouts than staffed ones.

    The till-spit coupons aren't especially generous nor are the MOCs you receive through the post. These assume you shop there every week and will spend 60/80 every time.

    Now they come up with this daft idea to overhaul the Nectar scheme. Yes, it may well need an overhaul but what they're about to trial on the IoW won't be rewarding loyal customers at all. Instead it will be dictating what THEY want YOU to buy. If you don't want to participate by using an app or email to choose products, then you'll get no points at all!

    Sorry, if this is rolled out nationwide I shall no longer be a customer, loyal or otherwise. And I'll be switching my Sainsburys credit card to another one that offers cash back on purchases.

    Be kind to others and to yourself too. Life has its ups and downs, use the ups to overcome the downs!
    Sep 132.05/140 and 15/28 NSDs (Jan-Aug 211.81 under budget)

    • Pauciloquent 1
    • By Pauciloquent 1 9th Apr 18, 8:05 PM
    • 91 Posts
    • 297 Thanks
    Pauciloquent 1
    That's me!


    I can take in Sainsbury's on a round trip to Aldi. I used to do about 50% of my shopping in each, now only go to Sainsbury's about once a month.


    I find those till spits (odd word ..is that because they spit them out??) irritating as they make the assumption that everyone shops weekly and on the same day. So mine often expire unused. They're never so generous that it would encourage me to make a special trip there. The only thing that pleases me is the 25% off wine. I get Nectar points on that.


    I have a Nectar card and a Sainsbury's credit card and we get points from eBay. Basically though that's just because we can.


    I also have a M&S card for good high street currency and Post Office card for purchases abroad.


    So I'll use anything that suits me. I'm not about to be taken in by their silly marketing ploys. I think all the big supermarkets are in trouble to some extent. They deserve to be. They've been ripping off customers for far too long.
    Originally posted by maman
    I'm with you there, though for as long as Sains send me vouchers for between 10% & 20% off my shop when I spend not too much I will keep using them, especially when I try to take advantage of relevant offers at the same time.

    Sainsburys have been doing this with me for about two years IIRC and over the past nine months or year Tesco have tried too.
    Tesco though try to make me spend too much at one go so they often go unused.

    Supermarkets have been ripping us off for years and it's mainly Aldi & Lidl that have shown up the sometimes huge differences in prices that have proved that.
    No wonder profits at (for example) Tesco are so huge, over a billion pounds last year according to what I read.
    • Rob61
    • By Rob61 11th Apr 18, 10:23 AM
    • 1 Posts
    • 0 Thanks
    Rob61
    Putting the customer last
    This is another cost cutting exercise by Sainsbury's. Who has the time and/or will remember to select goods every week on which to earn points?
    • A. Badger
    • By A. Badger 11th Apr 18, 10:40 AM
    • 5,232 Posts
    • 6,628 Thanks
    A. Badger
    I've shopped at Sainsburys for years but have become increasingly dissatisfied with them of late. Our local store has been overhauled with a poor and frustrating layout, many basic price items have disappeared in favour of more "upmarket" expensive products, they frequently run out of stocks (especially if you order online for delivery) and there are more self-service checkouts than staffed ones.

    The till-spit coupons aren't especially generous nor are the MOCs you receive through the post. These assume you shop there every week and will spend 60/80 every time.
    Originally posted by YorksLass
    That pretty well sums up my experience of Sainsbury's, too. Hopeless stock control, a home delivery service which seems incapable of getting your order right, endless queues at the checkouts, only average product quality at above average prices, poor quality meat, inflated prices on almost everything, short dated till spits that assume you shop every few days, a 'reward' scheme that is no longer generous and threatens to become onerous to use...

    Someone at the top of this store needs to take a quiet walk around an Aldi or even a Morrisons.
    • skybluearmyontour
    • By skybluearmyontour 11th Apr 18, 12:40 PM
    • 221 Posts
    • 279 Thanks
    skybluearmyontour
    We use our Nectar points on Expedia vouchers and have taken a couple of holidays using them. I'll be disappointed if our points collection dries up and we lose that ability (through low points rather than no option). The most annoying thing for us is both myself and my wife have separate Nectar accounts (from before we met...) and it seems a faff to combine them...! Not sure how it will work for us regards offers if we do not combine accounts.

    We can't get everything we want from Aldi and find some items better value in Sainsburys. Aldi is ok for some things but who has the time to go to 2 supermarkets per trip?
    • mushypeaman
    • By mushypeaman 11th Apr 18, 1:55 PM
    • 138 Posts
    • 173 Thanks
    mushypeaman
    A prelude to scrapping it?
    I take a different view to other commentators on here. I've suspected for a while that Sainsburys are slowly making the scheme less attractive as a prelude to closing it. Why they don't just close it I don't know, but as Sainsburys are obsessed with not upsetting customers perhaps they want to wean customers off it slowly. Look at the evidence.
    A few year's ago they savagely halved the earning from 2 points per 1 spent to 1 point. Staff were brainwashed into telling customers that they'd actually be better off because there'd be lots more random bonus vouchers: yes there were , for many items I didn't want! 18 month's ago they sneakily locked bonus vouchers to the card they were bought with, so vouchers couldn't be passed on to friends and family.
    Last year they closed the My Points scheme. Also last year, they scrapped the Spring points double up week with no explanation. I save all my points for that promotion, it's tremendous value, and fortunately the Autumn one went ahead as normal.
    Now this latest tightening of the screw. "Trialling" indicates they want to know whether customers like it. Come on Sainsburys, we didn't come down with the last shower; we'll get it whether we like it or not.
    Ok we can shop elsewhere but I happen to love shopping in Sainsburys and they have everything I want. LIdl's a long way and I'm tired of buying fruit and veg from Aldi that's gone mouldy the day after. Sadly I shop more and more in Morrisons.
    Last edited by mushypeaman; 11-04-2018 at 2:05 PM. Reason: spelling
    • Gigervamp
    • By Gigervamp 11th Apr 18, 7:35 PM
    • 6,312 Posts
    • 20,144 Thanks
    Gigervamp
    This is simply to save Sainsburys money. Most people will get either no points, or far fewer points. A lot of families spend over 100 a week on their grocery shopping (I've seen a comment on here from someone who spends 200), yet if they only get 10 points on five items, they will lose out on at least 50 worth of points.

    We do the bulk of our shop at Aldi or Lidl, and use Sainsbury for the items we can't get in the others. If this is rolled out nationwide, we'll be going back to Tesco for those items, and get the points on our clubcard.

    I hope the Isle of Wight shoppers show Sainsbury the folly of this.
    • cvCA
    • By cvCA 12th Apr 18, 10:58 AM
    • 22 Posts
    • 3 Thanks
    cvCA
    start of the end of Nectar?
    I agree. The Waitrose scheme was just clumsy. It's typical of the badly managed Sainsbury's that they are looking to emulate it, instead of attending to the real cause of their demise - high prices for very average quality produce and serpentine queues at the checkouts.
    Originally posted by A. Badger
    Me three. Waitrose gave up on their unpopular "my offers" scheme so why does Sainsburys want to repeat it with the added annoyance of an app pinging away, using your data and battery? If they push this through to the rest of the country then it's clearly the start of the end of Nectar. It will fuel further flight to the discount chains and Sainsbury's market will crumble to be mostly people without any other store as near.
    • janesmith
    • By janesmith 12th Apr 18, 8:52 PM
    • 24 Posts
    • 6 Thanks
    janesmith
    As everyone else has said, Waitrose scrapped their "My Offers" as it was complicated and time-consuming, and now it beggars belief that Sainsbury's have chosen to copy it.

    Waitrose have gradually been degrading the benefit of using their card through several measures in the last few years, and Sainsbury's have been doing the same.

    They halved the value of Nectar points, for instance.

    This measure is another regressive step, and is an attempt by Sainsbury's to stop people getting their points.

    The points are almost worthless anyway, and this is the final nail in the coffin for Sainsbury's as far as I am concerned. I can buy many items at a third of the price of Sainsbury's at other supermarkets!
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