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  • FIRST POST
    • ftsos
    • By ftsos 4th Apr 18, 11:13 AM
    • 110Posts
    • 7Thanks
    ftsos
    Help and advice Virgin Media wifi issue and router
    • #1
    • 4th Apr 18, 11:13 AM
    Help and advice Virgin Media wifi issue and router 4th Apr 18 at 11:13 AM
    Hi Guys,

    I need some help and advice. If I say my worst broadband service has been with Virgin Media, I wouldn't be exaggerating. I have lived in my current house for more than 15 years, and in that time I have had broadband with various companies, and most recently with PlusNet. PlusNet wasn't great, but I didn't have to call them several times a week.

    My wifi is terrible. It's not usable most of the time. I work in tech, although I am not a networking guy, so I am reasonably comfortable with technology. Even though the service is terrible in terms of wifi, virgin media won't release me from my contract.

    After a lot of arguing and many calls, they sent me a replacement router, which was no better. Then they sent someone down to my house. The guy was honest enough to admit that the routers with virgin media were rubbish for wifi. I was shocked he was saying this given that he was a virgin media employee. Credit to him for being honest. He said there is nothing he could do to help me.

    I work partly from home, so my wifi is essential. Half the time I can't browse web pages properly. We are not talking about watching videos or downloading music, just your normal browsing.

    Now since virgin media won't release me from my contract, I have 2 options, either sign up with another broadband company, and also continue paying for virgin media or get a router of my own.

    I am considering getting a router of my own. I want to invest in a router that also have 3G/4G capability. I want to know from other users who have had wifi issues if getting your own router solved the issue with virgin media wifi?

    As far as I have been told, I do not know how true it is, but virgin media routers are supposed to be known for wifi issues.

    Does anyone have a router make model recommendations? This is one I am considering: ASUS RT-AC3200 Tri-Band Wireless Gigabit Router (https://www.amazon.co.uk/gp/product/B00Y2NVH4O ) any good?

    Any advice or recommendations would be highly appreciated.

    By the way, I tried to post on virgin media forum about this, but they have paid forum employees pretending to be customers, who weren't very helpful.

    Thank you.
Page 3
    • RumRat
    • By RumRat 13th Apr 18, 8:39 PM
    • 2,748 Posts
    • 1,570 Thanks
    RumRat
    Hi, Chuck, to answer your question, I bough POE Injector from Maplin. I am going phone Virgin and ask them what it would cost them to move the router and do new cabling.

    To make matters worse, they have automatically extended my contract by 12 months without letting me know. I only noticed when I logged in the other day.
    Originally posted by ftsos
    How have they done this? Once your contract is up you just roll on and can stop it or change it at any time.
    If you make any changes i.e speed upgrade etc they make a new contract, but, they then email with you with the confirmation.
    Drinking Rum before 10am makes you
    A PIRATE
    Not an Alcoholic...!
    • ftsos
    • By ftsos 14th Apr 18, 1:38 PM
    • 110 Posts
    • 7 Thanks
    ftsos
    I have some really good news. I bought the Devolo 1200 and its seems to have solved the issue.

    I was abroad when they installed it, so I have no idea why they installed it in the kitchen. Most likely it was easy for them as the kitchen is at the front of the house.

    Thank you to everyone for your input. I just saw the Devolo by accident as I was browsing at Maplin. It was a spot of luck.
    • ChuckMountain
    • By ChuckMountain 14th Apr 18, 1:41 PM
    • 148 Posts
    • 47 Thanks
    ChuckMountain
    Glad you got sorted.

    Out of interest what speed do you have from VM as their maybe a couple of settings to change on the WAP to get the best speeds.
    • thor
    • By thor 18th Apr 18, 1:07 AM
    • 5,232 Posts
    • 1,879 Thanks
    thor
    My VM SHub 3 gives me very usable WiFi throughout the house with a variety of devices connecting (12) across 2 and 5Ghz. So it's not an inherent problem with the VM router.
    Originally posted by RumRat
    My SH2 works flawlessly. It is fast and extends to all corners of my house sometimes connecting over 10 devices simultaneously. When I first got VM BB many moons ago I used to use a modem with the superhub set in modem mode but that modem failed after a couple of years and I just used the SH's wireless function instead. It has never displayed any of the faults you hear being mentioned all around the internet.
    • Trillionaire
    • By Trillionaire 23rd Apr 18, 1:42 PM
    • 370 Posts
    • 90 Thanks
    Trillionaire
    Hi Guys,

    I need some help and advice. If I say my worst broadband service has been with Virgin Media, I wouldn't be exaggerating. I have lived in my current house for more than 15 years, and in that time I have had broadband with various companies, and most recently with PlusNet. PlusNet wasn't great, but I didn't have to call them several times a week.

    My wifi is terrible. It's not usable most of the time. I work in tech, although I am not a networking guy, so I am reasonably comfortable with technology. Even though the service is terrible in terms of wifi, virgin media won't release me from my contract.

    After a lot of arguing and many calls, they sent me a replacement router, which was no better. Then they sent someone down to my house. The guy was honest enough to admit that the routers with virgin media were rubbish for wifi. I was shocked he was saying this given that he was a virgin media employee. Credit to him for being honest. He said there is nothing he could do to help me.

    I work partly from home, so my wifi is essential. Half the time I can't browse web pages properly. We are not talking about watching videos or downloading music, just your normal browsing.

    Now since virgin media won't release me from my contract, I have 2 options, either sign up with another broadband company, and also continue paying for virgin media or get a router of my own.

    I am considering getting a router of my own. I want to invest in a router that also have 3G/4G capability. I want to know from other users who have had wifi issues if getting your own router solved the issue with virgin media wifi?

    As far as I have been told, I do not know how true it is, but virgin media routers are supposed to be known for wifi issues.

    Does anyone have a router make model recommendations? This is one I am considering: ASUS RT-AC3200 Tri-Band Wireless Gigabit Router (https://www.amazon.co.uk/gp/product/B00Y2NVH4O ) any good?

    Any advice or recommendations would be highly appreciated.

    By the way, I tried to post on virgin media forum about this, but they have paid forum employees pretending to be customers, who weren't very helpful.

    Thank you.
    Originally posted by ftsos
    I've been having terrible wifi problems with VM for near on a month now. I think I phoned them every day last week, plus today as well! I'm getting my son the TP-Link TL-PA4010KIT 600 Nano Power Line Adapter Starter Kit from Amazon so that he can use his xbox without aggro (so I hope)! https://www.amazon.co.uk/dp/B01BECPIMC/?coliid=IPP5FHZ2LHCCB&colid=1SA3S7339ZHJ1&psc=1&re f_=lv_ov_lig_dp_it
    I hope my comment helps
    • ChuckMountain
    • By ChuckMountain 23rd Apr 18, 2:04 PM
    • 148 Posts
    • 47 Thanks
    ChuckMountain
    I've been having terrible wifi problems with VM for near on a month now. I think I phoned them every day last week, plus today as well! I'm getting my son the TP-Link TL-PA4010KIT 600 Nano Power Line Adapter Starter Kit from Amazon so that he can use his xbox without aggro (so I hope)! https://www.amazon.co.uk/dp/B01BECPIMC/?coliid=IPP5FHZ2LHCCB&colid=1SA3S7339ZHJ1&psc=1&re f_=lv_ov_lig_dp_it
    Originally posted by Trillionaire
    Just remember though Powerlines don't get anywhere near their advertised speed you usually get 1/10 of their speed possibly up to 1/5 if you are lucky. Not necessarily a problem in this case but if you are paying for 200 or more with VM you won't benefit from it.
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