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  • FIRST POST
    • MarkBargain
    • By MarkBargain 2nd Apr 18, 10:13 PM
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    MarkBargain
    Are there compensation rights for delayed baggage reclaim at airports?
    • #1
    • 2nd Apr 18, 10:13 PM
    Are there compensation rights for delayed baggage reclaim at airports? 2nd Apr 18 at 10:13 PM
    I was on a flight yesterday due into Stansted Airport at 23:40, but which landed at 01:00. However there was a huge delay waiting for the suitcase to arrive in baggage reclaim, which did not arrive until 02:50! As a result I missed the last coach of the night home so had to either wait until 07:30 for the next one or take an expensive taxi home. Are there any compensation rights in this situation?
Page 1
    • Tyzap
    • By Tyzap 3rd Apr 18, 7:13 AM
    • 1,337 Posts
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    Tyzap
    • #2
    • 3rd Apr 18, 7:13 AM
    • #2
    • 3rd Apr 18, 7:13 AM
    Not under the EC261 flight delay regulations.

    Perhaps there is another way, but not that I am aware of.
    Please read Vaubans superb guide. To find it Google and then download 'vaubans guide'.
    • legal magpie
    • By legal magpie 3rd Apr 18, 8:35 AM
    • 855 Posts
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    legal magpie
    • #3
    • 3rd Apr 18, 8:35 AM
    • #3
    • 3rd Apr 18, 8:35 AM
    What did you actually do?
    • MarkBargain
    • By MarkBargain 3rd Apr 18, 1:54 PM
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    MarkBargain
    • #4
    • 3rd Apr 18, 1:54 PM
    • #4
    • 3rd Apr 18, 1:54 PM
    What did you actually do?
    Originally posted by legal magpie
    I spoke to the Ryanair information desk who said that Ryanair will "definitely" refund the cost of a taxi if I provide a receipt, so I took a taxi home. I just wondered whether there was any legal basis to include in my claim letter.
    • custardy
    • By custardy 3rd Apr 18, 2:00 PM
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    custardy
    • #5
    • 3rd Apr 18, 2:00 PM
    • #5
    • 3rd Apr 18, 2:00 PM
    I spoke to the Ryanair information desk who said that Ryanair will "definitely" refund the cost of a taxi if I provide a receipt, so I took a taxi home. I just wondered whether there was any legal basis to include in my claim letter.
    Originally posted by MarkBargain
    Why not just claim and then come back if theres an issue?
    • stevie11
    • By stevie11 3rd Apr 18, 2:20 PM
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    stevie11
    • #6
    • 3rd Apr 18, 2:20 PM
    • #6
    • 3rd Apr 18, 2:20 PM
    Sorry to hear of your problems. I had a problem with Ryanair where my case didn't arrive in Dublin, I was flying out from Dublin the next morning on another airline. Anyway cut a long story short. Ryanair promised my luggage would get to me at my final destination. In the end I had my holiday without luggage and it arrived at my home a week after I returned home.

    Make sure you log a file and get a file number off Ryanair, then you will have to complete everything and submit receipts online to be reimbursed. It worked for me but it took a while.

    Good luck.
    • Caz3121
    • By Caz3121 3rd Apr 18, 3:45 PM
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    Caz3121
    • #7
    • 3rd Apr 18, 3:45 PM
    • #7
    • 3rd Apr 18, 3:45 PM
    Make sure you log a file and get a file number off Ryanair, then you will have to complete everything and submit receipts online to be reimbursed. It worked for me but it took a while.
    Originally posted by stevie11
    OP did not have a missing bag. There was a long wait for baggage on arrival......
    • stevie11
    • By stevie11 3rd Apr 18, 4:04 PM
    • 381 Posts
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    stevie11
    • #8
    • 3rd Apr 18, 4:04 PM
    • #8
    • 3rd Apr 18, 4:04 PM
    OP did not have a missing bag. There was a long wait for baggage on arrival......
    Originally posted by Caz3121
    I know they are claiming for reimbursed taxi expenses but they will still have to go through a claims process which undoubtedly with ryanair will be online.

    There is separate regulations for lost or delayed luggage as I know too well
    • MarkBargain
    • By MarkBargain 4th Apr 18, 7:29 PM
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    MarkBargain
    • #9
    • 4th Apr 18, 7:29 PM
    • #9
    • 4th Apr 18, 7:29 PM
    I twice tried to submit a claim through the website but when clicking 'submit' it returns a while screen and loses all the details entered. Online chat unavailable. The games begin...
    • MarkBargain
    • By MarkBargain 10th Apr 18, 2:14 PM
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    MarkBargain
    I submitted a claim to Ryanair and they replied:

    Please be advised that we do not take responsibility for the delay at the baggage carousel at the airport, as it is the property of the airport itself and not Ryanair.
    We are sorry to hear that you have missed the last coach, however due to the above we are not in a position to accede to your taxi refund request.

    That is despite their own information desk telling me to take a taxi home saying it would "definitely" be refunded!!
    Last edited by MarkBargain; 10-04-2018 at 3:36 PM.
    • legal magpie
    • By legal magpie 10th Apr 18, 3:18 PM
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    legal magpie
    I don't see why it's RyanAir's fault. If anyone's it is surely the airport's
    • MarkBargain
    • By MarkBargain 10th Apr 18, 3:39 PM
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    MarkBargain
    I don't see why it's RyanAir's fault. If anyone's it is surely the airport's
    Originally posted by legal magpie
    I contacted Stansted Airport about the baggage delay and they replied that this is managed independently by the airline / its handling agent, hence they suggest contacting them directly.

    The desk in baggage reclaim was labelled as a Ryanair desk and they were the ones who told me to take the taxi and that Ryanair would definitely refund.
    • jpsartre
    • By jpsartre 10th Apr 18, 3:58 PM
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    jpsartre
    Unfortunately it is not the first time I have come across stories from passengers who have been given incorrect information by airport staff.
    • MarkBargain
    • By MarkBargain 10th Apr 18, 4:20 PM
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    MarkBargain
    Unfortunately it is not the first time I have come across stories from passengers who have been given incorrect information by airport staff.
    Originally posted by jpsartre
    There was a long queue of people complaining at the baggage reclaim information desk and it wouldn't surprise me if many were told they could reclaim taxis, as it is an easy way to get rid of people. Surely it cannot be right though and someone has to be responsible for the promises made to passengers? Who is the regulator for this kind of thing?
    • Tyzap
    • By Tyzap 10th Apr 18, 4:27 PM
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    Tyzap
    I submitted a claim to Ryanair and they replied:

    Please be advised that we do not take responsibility for the delay at the baggage carousel at the airport, as it is the property of the airport itself and not Ryanair.
    We are sorry to hear that you have missed the last coach, however due to the above we are not in a position to accede to your taxi refund request.

    That is despite their own information desk telling me to take a taxi home saying it would "definitely" be refunded!!
    Originally posted by MarkBargain
    My understanding is that the baggage handlers work for ground handling companies such as Swissport etc. They, in turn, are contracted by the airlines to move baggage from the aircraft to the arrivals hall, amongst other things. Jet2 seem to be the exception as they self handle.

    From Botts website...

    Flight Cancellations Due To A Third Party

    Sometimes flights can be cancelled due to issues arising from the actions of a third party – a company other than the airline.

    If your flight has been cancelled because of something a third party has done then you could be eligible for flight compensation under Regulation 261/2004.

    We have seen cases where a company responsible for operating the stairs that allow passengers to embark and disembark an aircraft have actually driven into the plane causing damage that needed repairing.

    Even though it is a third party that has created the problem leading to the cancellation, it is the airlines responsibility under Regulation 261/2004 to look after their passengers and pay compensation when the flight is delayed or cancelled

    Good luck.
    Please read Vaubans superb guide. To find it Google and then download 'vaubans guide'.
    • NoviceAngel
    • By NoviceAngel 10th Apr 18, 5:22 PM
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    NoviceAngel
    ........ Jet2 seem to be the exception as they self handle.
    Originally posted by Tyzap
    Tyzap, I'm not sure if that's the case any more certainly in my recent delay at CDG - they were using a third party called the Alyzia team ?

    http://www.alyzia.com/?lang=en

    They were as useful as CAA though !

    But after re-reading this thread - I bet you're talking about self handling in the UK ?
    Last edited by NoviceAngel; 10-04-2018 at 5:28 PM. Reason: Oops!
    After reading PtL Vaubans Guide , please don't desert us, hang around and help others!

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    • legal magpie
    • By legal magpie 10th Apr 18, 5:44 PM
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    legal magpie
    Mark, I would write to Stansted and send them a copy of the letter from Ryan Air. Your letter should be along the lines,
    "as you told me that the airline were to blame, I duly wrote to them. As you will see from their reply, they are blaming you for what happened.
    The situation is unacceptable as you are both playing tennis with me as the ball. Unless one of you accepts responsibility and reimburses me I intend to sue you both and let you fight it out between you in Court." Send a copy to Ryanair.
    There is a potential problem in that Ryanair are in Ireland but don't worry about that for now.
    • NoviceAngel
    • By NoviceAngel 10th Apr 18, 5:49 PM
    • 1,986 Posts
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    NoviceAngel
    Tyzap, I'm not sure if that's the case any more certainly in my recent delay at CDG - they were using a third party called the Alyzia team ?

    http://www.alyzia.com/?lang=en

    They were as useful as CAA though !

    But after re-reading this thread - I bet you're talking about self handling in the UK ?
    Originally posted by NoviceAngel
    The fact that you thanked the post made it even worse! Well how am I to know such a professional operation like Jet2 don't employ staff all over the world!

    Don't worry the mod team will lock me back into the J2 thread
    After reading PtL Vaubans Guide , please don't desert us, hang around and help others!

    Hi, we’ve had to remove part of your signature. If you’re not sure why please read the forum rules or email the forum team if you’re still unsure - MSE ForumTeam
    • jpsartre
    • By jpsartre 10th Apr 18, 9:31 PM
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    jpsartre
    Even though it is a third party that has created the problem leading to the cancellation, it is the airlines responsibility under Regulation 261/2004 to look after their passengers and pay compensation when the flight is delayed or cancelled
    Originally posted by Tyzap
    The problem (for the OP) is that there is nothing in EU261 which covers this kind of situation. The flight was delayed but not enough to entitle him to compensation. I really don't see how there's a claim here under EU261 (or anywhere else for that matter, unless the OP has proof that he was promised reimbursement for his taxi expenses).
    • Tyzap
    • By Tyzap 10th Apr 18, 10:03 PM
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    Tyzap
    The problem (for the OP) is that there is nothing in EU261 which covers this kind of situation. The flight was delayed but not enough to entitle him to compensation. I really don't see how there's a claim here under EU261 (or anywhere else for that matter, unless the OP has proof that he was promised reimbursement for his taxi expenses).
    Originally posted by jpsartre
    Yes I agree.

    A 3rd party could cause a situation where the airline becomes liable for 261 claims, but not in the above scenario. The delay clock stops when the first aircraft exit door opens.

    Had a similar problem occurred at the start of the flight, on top of the original 1.5hr delay, the op would have a valid claim.
    Please read Vaubans superb guide. To find it Google and then download 'vaubans guide'.
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