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  • FIRST POST
    • Johnmcl7
    • By Johnmcl7 31st Mar 18, 7:27 PM
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    Johnmcl7
    Excessive charges for Green Motion hire car
    • #1
    • 31st Mar 18, 7:27 PM
    Excessive charges for Green Motion hire car 31st Mar 18 at 7:27 PM
    I'm looking for any recommendations or advice on a situation my sister is having with Green Motion car hire.

    She hired what was meant to be a Ford Fiesta this morning for a trip away for a couple of days but there was some issue and she was upgraded to a Mercedes C-class. As she set off though the car was showing a tyre pressure warning which she tried to contact the hire car company about but got no response. Unfortunately she's not very experienced with cars and carried on, the tyre warning continued so she stopped and found the tyre was very low, she tried top it up but it was leaking air too quickly.

    She phoned the hire company and eventually got a response, they organised Mercedes breakdown to come out to the car and they said the tyre couldn't be saved and used the sealant kit so she could get home.

    When she returned to the car hire place they wanted to charge her 800 to replace the tyre and sealant kit as well as the full cost of the rental she hadn't been able to use. At that point I thought she'd be best to take the car to a tyre garage herself, get the tyre replaced and also get the tyre company to assess what had caused the puncture but by the time I got a hold of her, she'd left the car with them. The recovery mechanic had checked the tyre but said he couldn't see any sign of damage by her to the alloy or the tyre.

    She's not agreed to pay anything and a manager is supposedly going to call her back but I'm expecting them to hit her for the charges anyway. I've looked up reviews of this company and they don't have a good reputation, this behaviour seems quite normal for them. It seems she didn't book directly through them so I'm trying to find out how she actually booked the car.

    I'm wondering what her options are, if they do take payment then i assume she'd have to go through their complaints procedure and then if she gets nowhere try going through her credit card company?

    Thanks,
    John
    Last edited by Johnmcl7; 31-03-2018 at 7:30 PM.
Page 1
    • spiro
    • By spiro 2nd Apr 18, 11:46 AM
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    spiro
    • #2
    • 2nd Apr 18, 11:46 AM
    • #2
    • 2nd Apr 18, 11:46 AM
    I know someone who has a car with tyre pressure sensors and only comes with a sealant in case of a flat tyre. The dealer warned him if he ever used the sealant it would get him home but it would wreck the sensor so never to use it.

    As to what she has been charged you need to read the T7Cs.
    IT Consultant in the utilities industry specialising in the retail electricity market.

    4 Credit Card and 1 Loan PPI claims settled for 26k, 1 rejected (Opus).
    • DoaM
    • By DoaM 2nd Apr 18, 12:00 PM
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    DoaM
    • #3
    • 2nd Apr 18, 12:00 PM
    • #3
    • 2nd Apr 18, 12:00 PM
    You're not the first here to have problems with Green Motion.

    http://forums.moneysavingexpert.com/showthread.php?t=5789730
    Diary of a madman
    Walk the line again today
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    • Johnmcl7
    • By Johnmcl7 2nd Apr 18, 12:02 PM
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    Johnmcl7
    • #4
    • 2nd Apr 18, 12:02 PM
    • #4
    • 2nd Apr 18, 12:02 PM
    You're not the first here to have problems with Green Motion.

    http://forums.moneysavingexpert.com/showthread.php?t=5789730
    Originally posted by DoaM
    From reading around sadly this doesn't seem unusual behaviour for them, unfortunately my sister had booked through a rental app which I assume functions as a broker so didn't know who she'd actually get the car from.

    I had read that thread originally but hadn't clicked it was the same company, will have another read through thanks.

    John
    • AdrianC
    • By AdrianC 2nd Apr 18, 12:04 PM
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    AdrianC
    • #5
    • 2nd Apr 18, 12:04 PM
    • #5
    • 2nd Apr 18, 12:04 PM
    As she set off though the car was showing a tyre pressure warning which she tried to contact the hire car company about but got no response.
    Originally posted by Johnmcl7
    She didn't just turn around and go back to the person who'd just handed her the keys?
    • Johnmcl7
    • By Johnmcl7 2nd Apr 18, 12:08 PM
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    Johnmcl7
    • #6
    • 2nd Apr 18, 12:08 PM
    • #6
    • 2nd Apr 18, 12:08 PM
    She didn't just turn around and go back to the person who'd just handed her the keys?
    Originally posted by AdrianC
    Unfortunately not, she's not been driving long and doesn't have a lot of experience driving cars. Although she hires on a reasonably regular basis she's never had any issues with them and she didn't think to turn straight back when the tyre pressure light didn't go out. She has learnt this lesson the hard way now.

    John
    • AdrianC
    • By AdrianC 2nd Apr 18, 12:15 PM
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    AdrianC
    • #7
    • 2nd Apr 18, 12:15 PM
    • #7
    • 2nd Apr 18, 12:15 PM
    Driving on an underinflated tyre will quickly wreck it. She was given all the information that it was underinflated, but choose not to use it.
    If she'd flagged it when she collected the car, then the tyre may have been repairable, it may not have been - but it would not have been her problem.
    Now, it's definitely not repairable - and she cannot show that it isn't her problem. She has signed out the car agreeing all four tyres are good, and handed it back with a wrecked tyre and an empty sealant kit.



    She returned the car to the rental company earlier than she'd booked, rather than replace the tyre and continue with the rental? Such was her choice. She'd need to read their published Ts and Cs to find out what their policy is regarding the unused, but booked, rental period.
    • Johnmcl7
    • By Johnmcl7 2nd Apr 18, 12:20 PM
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    Johnmcl7
    • #8
    • 2nd Apr 18, 12:20 PM
    • #8
    • 2nd Apr 18, 12:20 PM
    Driving on an underinflated tyre will quickly wreck it. She was given all the information that it was underinflated, but choose not to use it.
    If she'd flagged it when she collected the car, then the tyre may have been repairable, it may not have been - but it would not have been her problem.
    Now, it's definitely not repairable - and she cannot show that it isn't her problem. She has signed out the car agreeing all four tyres are good, and handed it back with a wrecked tyre and an empty sealant kit.
    Originally posted by AdrianC
    The tyre had an existing defect and it appears the rental company had inflated it just before she left, the recovery person who checked the tyre couldn't see any sign she'd damaged the tyre and the damage must have been there already.

    From reading around the company seems well known for this sort of behaviour.

    She returned the car to the rental company earlier than she'd booked, rather than replace the tyre and continue with the rental? Such was her choice. She'd need to read their published Ts and Cs to find out what their policy is regarding the unused, but booked, rental period.
    No, she returned the car because it had a damaged tyre and she was told to take it back not at all because she decided not to use the car any further. The hire company did not provide an alternative car.

    John
    • JP1978
    • By JP1978 2nd Apr 18, 2:11 PM
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    JP1978
    • #9
    • 2nd Apr 18, 2:11 PM
    • #9
    • 2nd Apr 18, 2:11 PM
    The tyre had an existing defect and it appears the rental company had inflated it just before she left, the recovery person who checked the tyre couldn't see any sign she'd damaged the tyre and the damage must have been there already.

    From reading around the company seems well known for this sort of behaviour.



    No, she returned the car because it had a damaged tyre and she was told to take it back not at all because she decided not to use the car any further. The hire company did not provide an alternative car.

    John
    Originally posted by Johnmcl7
    You have proof that the company inflated the tyre before she left to 'hide' an issue?

    How exactly would the recovery agent be able to tell that she had not damaged the tyre? Think about this - for it not to hold air, there must be an issue somewhere - how would he know if she had caused it or not? The damage could be on the inside sidewall - did he get the tyre off to inspect it? Did he put the wheel in a large tub of water and see air escaping?

    She should have turned around and gone back to them when the warning came on but she chose not too.

    You are using previous bad reviews with GM to bolster your 'case' against them, simply put, your daughter is at fault, inexperienced or not. We need to teach out kids to take some responsibility for their actions or inactions rather than pushing the blame on someone else.

    You maybe better off at Mumsnet if your looking for sympathy.
    • Johnmcl7
    • By Johnmcl7 2nd Apr 18, 2:22 PM
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    Johnmcl7
    You have proof that the company inflated the tyre before she left to 'hide' an issue?

    How exactly would the recovery agent be able to tell that she had not damaged the tyre? Think about this - for it not to hold air, there must be an issue somewhere - how would he know if she had caused it or not? The damage could be on the inside sidewall - did he get the tyre off to inspect it? Did he put the wheel in a large tub of water and see air escaping?
    Originally posted by JP1978
    She had contacted the company just after she drove off regarding the error on the dashboard.

    You are using previous bad reviews with GM to bolster your 'case' against them, simply put, your daughter is at fault, inexperienced or not. We need to teach out kids to take some responsibility for their actions or inactions rather than pushing the blame on someone else.

    You maybe better off at Mumsnet if your looking for sympathy.
    My daughter? Perhaps you should actually read the post because you're missing most of the crucial details, I wasn't looking for sympathy and perhaps if you'd actually read the post before desperately jumping into berating myself and my sister you wouldn't have wasted time on such a useless reply.

    Yes, she should have driven straight back instead of only contacting the company but the car still had a fault when she hired it and even above all that, a replacement tyre and sealant kit costs 150, no 800+ as they are trying to charge her. The GM reviews do very much bolster her position as this company seems to do this on a regular basis, if they'd charged a reasonable price for the tyre and sealant she'd have likely just paid it but these charges are excessive even aside from the fact she's not responsible.

    John
    Last edited by Johnmcl7; 02-04-2018 at 2:26 PM.
    • Paradigm
    • By Paradigm 2nd Apr 18, 2:49 PM
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    Paradigm
    a replacement tyre and sealant kit costs 150, no 800+ as they are trying to charge her.

    John
    Originally posted by Johnmcl7

    Yep, around 100-120 for a tyre + 20-30 for replacement sealant.
    Have they broken down the 800 they are attempting to charge?
    Always try to be at least half the person your dog thinks you are!
    • Aylesbury Duck
    • By Aylesbury Duck 2nd Apr 18, 5:54 PM
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    Aylesbury Duck
    She had contacted the company just after she drove off regarding the error on the dashboard.
    You said that she didn't get a response. Did no one answer the call? If that's the case, she didn't contact the company and having failed to get through, drove on anayway. I'm afraid I can't see a way of avoiding responsibility for the damaged tyre and the cost of the sealant kit. Whether that should amount to 800 is another matter.
    • Ectophile
    • By Ectophile 2nd Apr 18, 8:36 PM
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    Ectophile
    If I understand this right, she called the hire company.

    The hire company then called Mercedes breakdown, who then decided to use the gunk on the tyre.

    So surely, any bill for the use of the gunk is between the hire company and Mercedes breakdown. She didn't use it - their appointed breakdown company did.
    If it sticks, force it.
    If it breaks, well it wasn't working right anyway.
    • Johnmcl7
    • By Johnmcl7 13th Apr 18, 8:09 PM
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    Johnmcl7
    If I understand this right, she called the hire company.

    The hire company then called Mercedes breakdown, who then decided to use the gunk on the tyre.

    So surely, any bill for the use of the gunk is between the hire company and Mercedes breakdown. She didn't use it - their appointed breakdown company did.
    Originally posted by Ectophile
    Yes, that's what happened and she's mentioned that to the hire company.

    After initial discussions with the hire company they've gone ahead and taken 800 to cover the cost of the tyre and the sealant kit on top of the charges taken for the rental. She took a picture of the tyre and has priced up getting an identical tyre fitted which is around 110 so even if she accepted responsibility for the tyre, the charges are far in excess of what they should be.

    At the moment I think she should be disputing the charges through her credit card company, I don't see what other options she has.

    John
    • Ectophile
    • By Ectophile 14th Apr 18, 4:40 PM
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    Ectophile
    To me the obvious responses would be:
    1. To dispute the charge with the card company.
    2. To write a strongly-worded letter to the hire company disputing the claim.
    Edit: Letters should be in writing, sent by first class post, and posted from a Post Office. Get a proof of postage from the Post Office.
    If it sticks, force it.
    If it breaks, well it wasn't working right anyway.
    • JP1978
    • By JP1978 14th Apr 18, 5:32 PM
    • 401 Posts
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    JP1978
    She had contacted the company just after she drove off regarding the error on the dashboard.



    My daughter? Perhaps you should actually read the post because you're missing most of the crucial details, I wasn't looking for sympathy and perhaps if you'd actually read the post before desperately jumping into berating myself and my sister you wouldn't have wasted time on such a useless reply.

    Yes, she should have driven straight back instead of only contacting the company but the car still had a fault when she hired it and even above all that, a replacement tyre and sealant kit costs 150, no 800+ as they are trying to charge her. The GM reviews do very much bolster her position as this company seems to do this on a regular basis, if they'd charged a reasonable price for the tyre and sealant she'd have likely just paid it but these charges are excessive even aside from the fact she's not responsible.

    John
    Originally posted by Johnmcl7
    Apologies, sister, not daughter - I had been answering another post on another forum.

    Anyway, your SISTER:

    "Unfortunately she's not very experienced with cars and carried on, the tyre warning continued so she stopped and found the tyre was very low, she tried top it up but it was leaking air too quickly."

    She carried on. Surely, she should have driven back?

    And maybe you should read my post, I asked, what proof did you have that the tyre was damaged before hire and they inflated it before she left?

    Such a snowflake society we live in where its always someone else's fault, no one wants to take any responsibility.

    Excuse my harshness though, posts on behalf of sisters, daughters, friend down the pub are all too easy to see through, you cannot 100% say you have the facts and you are trying to relay her events of the event to us as facts.
    • brianposter
    • By brianposter 14th Apr 18, 11:09 PM
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    brianposter
    Worth remembering that the time of the phone call on the telephone bill is perfectly good evidence for when the tire failed. If that is close to the time when the car was hired your sister should obviously accept no responsibility.
    • Johnmcl7
    • By Johnmcl7 17th Apr 18, 7:28 PM
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    Johnmcl7
    Worth remembering that the time of the phone call on the telephone bill is perfectly good evidence for when the tire failed. If that is close to the time when the car was hired your sister should obviously accept no responsibility.
    Originally posted by brianposter
    She has screencapped the call details and the e-mail as well, the hire company were disputing she had tried to contact them but have gone quiet on that after she provided the screenshots.

    The current status is they've said since she is threatening legal action (trying to find what they mean by this as I don't think she has) it's been escalated to 'Green Motion International' and onto Head Office. There's still no sign of the promised 800 invoice although I'm guessing the next step will be legal threats and going to court.

    In the worst case scenario if they took her to a small claims court and she lost, she would be due the 800, the court fees of around 50 and it looks like possibly a couple of hundred more (depending on experts) is that correct?

    If the costs are limited and they start threatening her with court action she should continue to state her position and not be worried about going to court. I realise a lot of companies threaten court action to scare people but want to make sure I'm clear on the costs just in case the worst happens.

    John
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