Your browser isn't supported
It looks like you're using an old web browser. To get the most out of the site and to ensure guides display correctly, we suggest upgrading your browser now. Download the latest:

Welcome to the MSE Forums

We're home to a fantastic community of MoneySavers but anyone can post. Please exercise caution & report spam, illegal, offensive or libellous posts/messages: click "report" or email forumteam@.

Search
  • FIRST POST
    • prost
    • By prost 30th Mar 18, 1:39 PM
    • 142Posts
    • 60Thanks
    prost
    Crazzzy Npower
    • #1
    • 30th Mar 18, 1:39 PM
    Crazzzy Npower 30th Mar 18 at 1:39 PM
    I've lived in my flat for 14 years and never used Npower. They sent two letters to my address with someone's name who has never lived here. I opened one of them and it was a bill. I marked the other "Return to sender. No such person living here" and posted it. They're making up phantom customers. What can they do next?

    I'm not paying them anything. If I'd been one of their customers I would have left ages ago even if they'd been the cheapest.

    I tried submitting a complaint to ofgem but they say npower isn't a participating company or they don't deal with this sort of thing.
    Last edited by prost; 30-03-2018 at 3:34 PM.
Page 1
    • dogshome
    • By dogshome 31st Mar 18, 8:23 AM
    • 3,023 Posts
    • 1,539 Thanks
    dogshome
    • #2
    • 31st Mar 18, 8:23 AM
    • #2
    • 31st Mar 18, 8:23 AM
    So n'power have made an error, they do it all the time.

    Problem is, is that once it occurs it can take on a life of it's own and can escalate through Np's broken systems to Debt collectors.
    Protect your tail by establishing a paper trail - When the next demand arrives send it back with a letter, and keep a copy of it and the bill safely filed away.
  • nPower
    • #3
    • 31st Mar 18, 10:01 AM
    • #3
    • 31st Mar 18, 10:01 AM
    I've lived in my flat for 14 years and never used Npower. They sent two letters to my address with someone's name who has never lived here. I opened one of them and it was a bill. I marked the other "Return to sender. No such person living here" and posted it. They're making up phantom customers. What can they do next?

    I'm not paying them anything. If I'd been one of their customers I would have left ages ago even if they'd been the cheapest.

    I tried submitting a complaint to ofgem but they say npower isn't a participating company or they don't deal with this sort of thing.
    Originally posted by prost

    Hi prost,

    Thank you for posting and I'm sorry for the letters you have received. I will be happy to take a look at this if you would like to send me an email (using the address from my profile) with your address details.

    Thanks

    Vicky
    Official Company Representative"
    I am the official company representative of nPower. MSE has given permission for me to post in response to queries about the company, so that I can help solve issues. You can see my name on the companies with permission to post list. I am not allowed to tout for business at all. If you believe I am please report it to forumteam@moneysavingexpert.com This does NOT imply any form of approval of my company or its products by MSE.
    If we ask you to contact us, please do so using helpandsupport@npower.com - MSE Forum has temporarily allowed the display of our contact details in our signature due to a technical issue with our profile
    • prost
    • By prost 15th Apr 18, 1:23 PM
    • 142 Posts
    • 60 Thanks
    prost
    • #4
    • 15th Apr 18, 1:23 PM
    • #4
    • 15th Apr 18, 1:23 PM
    I've had an e-mail from Npower saying they have removed my address from that account. Thanks, npower, for your intervention.
Welcome to our new Forum!

Our aim is to save you money quickly and easily. We hope you like it!

Forum Team Contact us

Live Stats

2,122Posts Today

7,208Users online

Martin's Twitter
  • It's the start of mini MSE's half term. In order to be the best daddy possible, Im stopping work and going off line? https://t.co/kwjvtd75YU

  • RT @shellsince1982: @MartinSLewis thanx to your email I have just saved myself £222 by taking a SIM only deal for £7.50 a month and keeping?

  • Today's Friday twitter poll: An important question, building on yesterday's important discussions: Which is the best bit of the pizza...

  • Follow Martin