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  • FIRST POST
    • ABRDF
    • By ABRDF 23rd Mar 18, 4:00 AM
    • 41Posts
    • 15Thanks
    ABRDF
    Tandem Bank credit card woes
    • #1
    • 23rd Mar 18, 4:00 AM
    Tandem Bank credit card woes 23rd Mar 18 at 4:00 AM
    Last edited by ABRDF; 16-08-2019 at 8:48 AM. Reason: Post no longer accurate
Page 12
    • aris
    • By aris 14th Jun 19, 12:27 AM
    • 302 Posts
    • 69 Thanks
    aris
    Putting the account in credit is against the terms of the card and could lead to it being blocked or closed
    Originally posted by Gary_Dexter
    I did this and didn’t have a problem. I re-read the terms and didn’t see any prohibition of this.
    Last edited by aris; 14-06-2019 at 12:33 AM.
    • yams
    • By yams 14th Jun 19, 2:22 PM
    • 26 Posts
    • 5 Thanks
    yams
    Received the paperwork today to sign. The agreement clearly says the cashback card. Not sure if I would like to go ahead with the application now.
    Originally posted by starM
    I was apparently accepted last week and just waiting for the paperwork now. Hoping the card won't take as long to arrive as it did for them to process the application!
    • shays_mum
    • By shays_mum 29th Jun 19, 8:56 PM
    • 1,657 Posts
    • 880 Thanks
    shays_mum
    Just to feedback. I would agree with the original op, the app is still rubbish. More worrying is that one payment was taken 3 times. Nearly 2m later Tandem are still deciding whether it was taken twice or even 3 times!!.

    Every adviser i speak to i get a different response, please beware of this peeps & really check your balances. The app is not helpful & I've found that half the time, my monthly spend from the previous month is taken from the current months limit!!.

    Come on Tandem get your act together!!. Do we have a mod for them here?.
    No one said it was gonna be easy!
    • nick74
    • By nick74 30th Jun 19, 10:13 AM
    • 348 Posts
    • 265 Thanks
    nick74
    Just to feedback. I would agree with the original op, the app is still rubbish. More worrying is that one payment was taken 3 times. Nearly 2m later Tandem are still deciding whether it was taken twice or even 3 times!!.

    Every adviser i speak to i get a different response, please beware of this peeps & really check your balances. The app is not helpful & I've found that half the time, my monthly spend from the previous month is taken from the current months limit!!.

    Come on Tandem get your act together!!. Do we have a mod for them here?.
    Originally posted by shays_mum
    If you mean the previous month's spend is taken off your available credit until it's paid, then that's normal for all credit cards.
    • darroch
    • By darroch 13th Jul 19, 7:42 AM
    • 39 Posts
    • 8 Thanks
    darroch
    Really peeved off at Tandem. Waited 6 weeks to be told application was in the post. Didn’t arrive so they sent via email. Checked the address and my flat and block number are the wrong way round. I entered as Flat 5, 6 but the system removed the word flat. They had to investigate as didn’t know what to do. As they took so long between making the offer and deciding what to do, the offer expired!

    So nearly 8 weeks since making the application, I was told I would have to reapply! They told me there is nothing they can do to extend the offer period. I’ve passed it on to their complaints team who may take another 8 weeks to respond.

    Utterly woeful experience
    Last edited by darroch; 13-07-2019 at 7:45 AM.
    • SlovakianGuy
    • By SlovakianGuy 21st Jul 19, 6:30 PM
    • 198 Posts
    • 67 Thanks
    SlovakianGuy
    Hi all.
    Does the Tandem app actually show icons like Monzo and Starling? I mean icons/logos of retailers, organisations, etc. And does it show the time of each payment?
    • scragend
    • By scragend 21st Jul 19, 6:46 PM
    • 261 Posts
    • 112 Thanks
    scragend
    Hi all.
    Does the Tandem app actually show icons like Monzo and Starling? I mean icons/logos of retailers, organisations, etc. And does it show the time of each payment?
    Originally posted by SlovakianGuy
    No, on both counts.
    • Lum
    • By Lum 1st Aug 19, 10:32 PM
    • 6,369 Posts
    • 3,887 Thanks
    Lum
    Was this using the card to pay at the pump? Tandem cards currently don't work at either Tesco or Asda fuel pumps. Tandem are aware of the issue but blame the retailers for not updating their software.
    Originally posted by nick74

    Had my card blocked at Asda petrol stations, even for in kiosk purchases, but today it got blocked in the main shop. I'd been waiting literally 15 minutes for someone to bother approving my alcohol, so was fuming. Asda really hate Tandem it seems.
    • aris
    • By aris 2nd Aug 19, 7:59 AM
    • 302 Posts
    • 69 Thanks
    aris
    Use Amex for supermarket purchases (including fuel) - they give 1% cashback. A much better deal. I only use Tandem for where Amex is not accepted.
    • Nick_C
    • By Nick_C 2nd Aug 19, 10:23 AM
    • 5,472 Posts
    • 8,755 Thanks
    Nick_C
    Use Amex for supermarket purchases (including fuel) - they give 1% cashback. A much better deal. I only use Tandem for where Amex is not accepted.
    Originally posted by aris
    Although Tandem is much better for foreign currency transactions!
    • blobbi
    • By blobbi 12th Oct 19, 10:43 AM
    • 43 Posts
    • 9 Thanks
    blobbi
    Just got a card, pin arrived next day. Followed the instructions to use the pin first time. Card was declined embarrassingly whilst paying for my wives Birthday meal. Tried again today and now the card is blocked. Unable to unblock the card until Monday apparently. What a pile of crap.
    • eskbanker
    • By eskbanker 12th Oct 19, 12:43 PM
    • 11,342 Posts
    • 14,032 Thanks
    eskbanker
    Card was declined embarrassingly whilst paying for my wives Birthday meal.
    Originally posted by blobbi
    Did one of your wives end up having to pay?
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