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  • FIRST POST
    • gsmlnx
    • By gsmlnx 19th Mar 18, 9:38 AM
    • 1,055Posts
    • 805Thanks
    gsmlnx
    npower new smart meter install scare tactics
    • #1
    • 19th Mar 18, 9:38 AM
    npower new smart meter install scare tactics 19th Mar 18 at 9:38 AM
    Regulars on this forum know the E.ON are using any dirty tactic they can to get consumers to install smart meters.

    Now it looks like npower have joined the dirty tactics crowd too.

    Last week I received this text from npower

    Please look out for your Smart meter installation appointment arriving soon: then just confirm or reschedule it, so we know if you'll be in on the day
    Well given I don't want a Smart meter that isn't smart enough to handle changing suppliers, I know my answer to this text. But it is really annoying as some people will believe that npower can force then to make an appointment for an install.

    AND before anyone says (we all know who), my meters are modern installs from this decade and well within their rated life spans so changing would be a waste of money.
Page 1
    • Hengus
    • By Hengus 19th Mar 18, 10:04 AM
    • 6,548 Posts
    • 4,201 Thanks
    Hengus
    • #2
    • 19th Mar 18, 10:04 AM
    • #2
    • 19th Mar 18, 10:04 AM
    The suppliers have got themselves into a 'no win' situation which could end up costing them a lot of money in fines. This is possibly the worst piece of misleading information that I have seen over the past year:

    Every single one of our customers is going to have a Smart Meter installed. This is not a customer choice, as we are replacing all our meters with Smart Meters. We are installing these meters across our whole customer base as they are a benefit to our customers; It is a government initiative. Unfortunately I am unable to stop this from happening just for you, as as I have mentioned above all our customers will be having these installed.

    I believe that the supplier concerned has now stopped using this particular paragraph in its letters. At the end of the day, suppliers will only stop posting misleading information if consumers make a fuss.
    Last edited by Hengus; 19-03-2018 at 10:06 AM. Reason: taken out annoying apostrophe errors
    • Colin_Maybe
    • By Colin_Maybe 19th Mar 18, 10:23 AM
    • 3,065 Posts
    • 1,586 Thanks
    Colin_Maybe
    • #3
    • 19th Mar 18, 10:23 AM
    • #3
    • 19th Mar 18, 10:23 AM
    Our local council switches properties on to Our Power in-between tenants, Our Power take the opportunity to fix Smart meters since there's no one to object. We're moving in to one shortly but given their April price increases and the fact that they don't support the winter warm home discount the first thing I'll do is switch which will (presumably) immediately turn it 'Dumb'. Which pretty much sums up the whole Smart meter scheme.
    • House Martin
    • By House Martin 19th Mar 18, 10:27 AM
    • 1,428 Posts
    • 1,192 Thanks
    House Martin
    • #4
    • 19th Mar 18, 10:27 AM
    • #4
    • 19th Mar 18, 10:27 AM
    They can force you to make an appointment for an install. Its in every suppliers T and Cs that you must accept a new meter when the old ones have reached the end of life. You can refuse a smart meter but Npower will do as Eon say and will either fit the meter with no connection to the server in dumb mode or will fit a normal standard credit meter.
    If push comes to shove they can get a warrant to access the old meter, and charge you for the cost of the warrant, and locksmith !
    Last edited by House Martin; 19-03-2018 at 10:29 AM.
    • gsmlnx
    • By gsmlnx 19th Mar 18, 10:37 AM
    • 1,055 Posts
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    gsmlnx
    • #5
    • 19th Mar 18, 10:37 AM
    • #5
    • 19th Mar 18, 10:37 AM
    This isn't an EOL situation, it is clearly a tactic to get more smart meter installs done to meet some quote dreamed up by a stupid politician (an oxymoron I know) using inappropriate technology.
    I know the law (better than most posters here) and I know exactly what rights I have and how the process works. And it will not get to the court stage I can assure you.
    • Smodlet
    • By Smodlet 19th Mar 18, 2:19 PM
    • 4,197 Posts
    • 7,506 Thanks
    Smodlet
    • #6
    • 19th Mar 18, 2:19 PM
    • #6
    • 19th Mar 18, 2:19 PM
    a stupid politician (an oxymoron I know) using inappropriate technology.
    Originally posted by gsmlnx

    This may be pedantic but I just cannot resist. "Stupid politician" is not an oxymoron; it is a redundancy like big giant or clever genius.
    What is this life if, sweet wordsmith, we have no time to take the pith?
    Every stew starts with the first onion.
    I took it upon myself to investigate a trifle; it had custard, jelly, soggy sponge things...
    • vm2pensioner
    • By vm2pensioner 19th Mar 18, 5:33 PM
    • 130 Posts
    • 66 Thanks
    vm2pensioner
    • #7
    • 19th Mar 18, 5:33 PM
    • #7
    • 19th Mar 18, 5:33 PM
    The suppliers have got themselves into a 'no win' situation which could end up costing them a lot of money in fines.
    Originally posted by Hengus
    But of course it will be the consumer, not the supplier, who actually pays, since the suppliers will ultimately recoup the money in increased tariffs.
    • gsmlnx
    • By gsmlnx 19th Mar 18, 6:50 PM
    • 1,055 Posts
    • 805 Thanks
    gsmlnx
    • #8
    • 19th Mar 18, 6:50 PM
    • #8
    • 19th Mar 18, 6:50 PM
    Update:

    When I logged onto npower website today, I was presented with a BIG notice saying that on 11th April, they were going to turn up and install a smart meter. There were 3 options (The first two VERY BIG TEXT in CLICK BOXES and the third in very small text with no other visual clues)
    Options given:
    1. Confirm.
    2. Reschedule.
    3. Cancel.
    Guess what size the cancel option was. Yep, very small text and zero visual clues.
    And Cancel wasn't an option in reality, it just displayed a message box with a phone number (freephone) saying you had to phone to cancel.

    So I rang and only waited 3 minutes to speak to a human. So not too bad.I informed them that I didn't want a smart meter and the CS Staff added me to the "Refused" list. But I had to be forceful as they wanted to get me to accept an install.
    Boy do I feel bad for being a refuser (Not).

    And as I said originally, my existing meters are valid and it is just a ruse to increase their smart meter install quota.
    Last edited by gsmlnx; 19-03-2018 at 6:54 PM.
    • CashStrapped
    • By CashStrapped 19th Mar 18, 7:01 PM
    • 1,292 Posts
    • 725 Thanks
    CashStrapped
    • #9
    • 19th Mar 18, 7:01 PM
    • #9
    • 19th Mar 18, 7:01 PM
    We will probably see, as per British Gas, the latest cheapest tariffs by suppliers eventually requiring a smart meter to comply.

    With the latest BG March 2019 tariff, you have to book an appointment by july or you lose the tariff.

    ---

    Does anyone know if BG are exclusively installing smets2? I know they started installing a few last year.
    Last edited by CashStrapped; 19-03-2018 at 7:06 PM.
    • PDC
    • By PDC 5th Jul 18, 8:10 PM
    • 524 Posts
    • 376 Thanks
    PDC
    Had a letter from them this morning

    "Your new Smart meter is coming

    We'd like to fit your smart meter on... date and details"

    Theres no infomation about it not being required or their being any other options, other than how often they acess the infomration, which I could care less about.

    We're actually looking at changing suppliers shorty so I'm not sure how best to proceede.


    (It does at least explain the call centre call I took to be a scam we had a few days ago - the line was so poor I couldn't really hear the caller but they did mention changing a meter at one point.)
    • badmemory
    • By badmemory 6th Jul 18, 4:36 PM
    • 2,207 Posts
    • 3,170 Thanks
    badmemory
    I particularly liked (sorry I know you can't read the sarcasm) the current version of Gaz & Leccy smart meter advert that promises a 2% saving on bills! No point in complaining to the advertising standards agency, tried that, because I can't prove they are lying, makes you wonder who the ASA are working for.
    • Carrot007
    • By Carrot007 6th Jul 18, 4:46 PM
    • 1,706 Posts
    • 1,450 Thanks
    Carrot007
    It's not really the companies fault here.


    The government have forced ridiculous targets onto the installation and they will be fined. Not wanting one is not a valid getout for the companies to avoid fines as they are only allowed a certain percentage.
    • ValiantSon
    • By ValiantSon 6th Jul 18, 9:12 PM
    • 2,536 Posts
    • 2,518 Thanks
    ValiantSon
    I particularly liked (sorry I know you can't read the sarcasm) the current version of Gaz & Leccy smart meter advert that promises a 2% saving on bills! No point in complaining to the advertising standards agency, tried that, because I can't prove they are lying, makes you wonder who the ASA are working for.
    Originally posted by badmemory
    That's an easy one to answer for you! They are working for the advertising industry: the ASA is a self-regulatory body.

    https://www.asa.org.uk/about-asa-and-cap/about-regulation/about-the-asa-and-cap.html
    • ValiantSon
    • By ValiantSon 6th Jul 18, 9:13 PM
    • 2,536 Posts
    • 2,518 Thanks
    ValiantSon
    It's not really the companies fault here.


    The government have forced ridiculous targets onto the installation and they will be fined. Not wanting one is not a valid getout for the companies to avoid fines as they are only allowed a certain percentage.
    Originally posted by Carrot007
    It is still the companies' fault for trying to trick people into having an installation that they don't want.
    • ossie
    • By ossie 6th Jul 18, 9:22 PM
    • 330 Posts
    • 303 Thanks
    ossie
    Just wait for SMET 2! Energy companies are trying to offload current stockpiled dumb smart meters before they bring out SMET 2
    !
    • badmemory
    • By badmemory 6th Jul 18, 9:44 PM
    • 2,207 Posts
    • 3,170 Thanks
    badmemory
    That's an easy one to answer for you! They are working for the advertising industry: the ASA is a self-regulatory body.

    https://www.asa.org.uk/about-asa-and-cap/about-regulation/about-the-asa-and-cap.html
    Originally posted by ValiantSon

    Whoever they are working for it is certainly not in the ordinary person's best interests & also not in the interests of any advertising standards. Although using the words advertising & standards in the same sentence is bound to lead to serious misunderstandings.
    • ValiantSon
    • By ValiantSon 6th Jul 18, 9:49 PM
    • 2,536 Posts
    • 2,518 Thanks
    ValiantSon
    Whoever they are working for it is certainly not in the ordinary person's best interests & also not in the interests of any advertising standards. Although using the words advertising & standards in the same sentence is bound to lead to serious misunderstandings.
    Originally posted by badmemory
    Yes, that was kind of my point.
    • Marvqn1
    • By Marvqn1 6th Jul 18, 10:21 PM
    • 398 Posts
    • 265 Thanks
    Marvqn1
    When do smart meters become compulsory so you need to have one installed?
    • Robisere
    • By Robisere 6th Jul 18, 10:33 PM
    • 2,435 Posts
    • 3,284 Thanks
    Robisere
    I have had EDF ask me if I want a Smart meter, about 3 times in the last 18 months. Not informed me that I have an appointment to fit one, just giving me the choice to refuse or accept. I refused each time and now I am officially on their 'refused list'.


    No one with a recently new, working meter has to have a smart meter fitted and any energy company that tries to force the customer to have one, is breaking the law. However, if your meter is old, they can force you to accept a new smart meter. My gas and leccy meters are both less than 2 years old and EDF knew that.


    I have posted here before that I simply do not need a smart meter: I take my own readings and transmit them to EDF via their excellent website. Anyone here trying to tell me that a smart meter will save me money, cannot prove that to be true. I change my tariff regularly when EDF come up with a new Fixed, paperless, online tariff and my current Dual Fuel DD is 74 a month.
    I think this job really needs
    a much bigger hammer.
    • brewerdave
    • By brewerdave 7th Jul 18, 9:02 AM
    • 5,176 Posts
    • 2,302 Thanks
    brewerdave


    No one with a recently new, working meter has to have a smart meter fitted and any energy company that tries to force the customer to have one, is breaking the law. However, if your meter is old, they can force you to accept a new smart meter. My gas and leccy meters are both less than 2 years old and EDF knew that.

    Originally posted by Robisere

    They can force you to have a new meter - but you can tell them that you want the smart capabilities disabled.
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