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    • Smeags
    • By Smeags 14th Mar 18, 10:34 PM
    • 4Posts
    • 0Thanks
    DPD parcel gone missing
    • #1
    • 14th Mar 18, 10:34 PM
    DPD parcel gone missing 14th Mar 18 at 10:34 PM

    So, I ordered some Huel through their website a few days ago. It was due to be delivered today. This morning, I had a text message saying it would arrive between 9.18 - 10.18 and that if I won't be in, to click a link where I had a few options (leave it in a safe place, at a drop off point, or with a neighbour. I chose with a neighbour. I didn't choose a specific neighbour, I chose the option "Any neighbour").

    I have done this with a previous order of Huel, and back then, I had a text saying what house number it had been left with. There was also a calling card at home.

    Today, there was no calling card, and I've had no text message. I went online to track the parcel, and it said it was left with an S DANIELS... but no address! My house is in a row of 3 houses, and its about a one minute walk to get to the next closest house. So I knocked on the other two doors to see if it was there. Its not (I also tried a couple more, a minute away. No luck).

    I emailed DPD and have had a reply. They are just saying the parcel was successfully delivered to S DANIELS at 10.15. I'm wondering who the hell the driver has given it to?! As he shouldn't just be giving it to any stranger? I sent this back to DPD... no reply.

    I feel really angry about it! (partly because I have a fractured jaw at the moment. Huel is a powdered food and is one of the few things I eat. I'm on a diet of that, and pureed mince meat and mash).

    But also because of the money. It was only 30 but I can't really afford to be throwing 30 away right now.

    And also the principle of it... if someone was hanging around outside, a driver shouldn't be handing it to them right?!

    Can anyone advise if I can do something about this please?

Page 1
    • rach_k
    • By rach_k 15th Mar 18, 11:50 AM
    • 1,230 Posts
    • 2,092 Thanks
    • #2
    • 15th Mar 18, 11:50 AM
    • #2
    • 15th Mar 18, 11:50 AM
    Try ringing your local depot. Mine are very helpful and will speak to the driver when he returns.
    • agrinnall
    • By agrinnall 15th Mar 18, 12:21 PM
    • 20,114 Posts
    • 15,838 Thanks
    • #3
    • 15th Mar 18, 12:21 PM
    • #3
    • 15th Mar 18, 12:21 PM
    Try ringing your local depot. Mine are very helpful and will speak to the driver when he returns.
    Originally posted by rach_k
    While it's a sensible suggestion it might not be easy for the OP to do with a broken jaw, and I don't know if local depot email addresses are available.
    • DCFC79
    • By DCFC79 15th Mar 18, 12:38 PM
    • 31,602 Posts
    • 19,942 Thanks
    • #4
    • 15th Mar 18, 12:38 PM
    • #4
    • 15th Mar 18, 12:38 PM
    No the item shouldn't be given to just any random person OP but contact the seller and inform them, send a screenshot of who it was delivered too.
    Can people stop loaning money/being a guarator to family/friends, it rarely ends well and you lose out as your money is gone or you get shafted with being a guarantor.
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