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    • Louisesmth01
    • By Louisesmth01 14th Mar 18, 7:17 PM
    • 2Posts
    • 0Thanks
    PPI claim
    • #1
    • 14th Mar 18, 7:17 PM
    PPI claim 14th Mar 18 at 7:17 PM
    I have contacted my local Building Society with regard to an Endowment Mortage I had with them and mis-sold PPI. They confirmed over the phone they had my mortage details and would be in touch. I have now received a letter containing my mortage number and a PPI consumer questionnaire asking various questions to complete. They should already have the answers to all these questions has they have confirmed they have my mortage information on record. Should I fill in this questionnaire which isnít their original paperwork but a copy of the Financial Ombudsman paperwork?
Page 1
    • zx81
    • By zx81 14th Mar 18, 7:19 PM
    • 16,788 Posts
    • 17,797 Thanks
    • #2
    • 14th Mar 18, 7:19 PM
    • #2
    • 14th Mar 18, 7:19 PM
    If you want your complaint investigated, you will need to help by answering their questions..
    • Louisesmth01
    • By Louisesmth01 14th Mar 18, 8:13 PM
    • 2 Posts
    • 0 Thanks
    • #3
    • 14th Mar 18, 8:13 PM
    • #3
    • 14th Mar 18, 8:13 PM
    Sorry I haven!!!8217;t explained myself very well, I haven't an issue with completing a questionnaire from my building society and signing to say I want them to investigate but this questionnaire at the end asks my husband and I to both sign stating !!!8220;We confirm we want to make a formal complaint about the sale of the payment protection insurance described in this questionnaire!!!8221; for the financial ombudsman. I have asked my building society to investigate my PPI and I was under the impression they needed to make a decision if I was due PPI or not and then if I received a no it was then my choice to continue and persue the matter with the Financial Ombudsman?
    • amersall
    • By amersall 14th Mar 18, 8:23 PM
    • 15,251 Posts
    • 18,853 Thanks
    • #4
    • 14th Mar 18, 8:23 PM
    • #4
    • 14th Mar 18, 8:23 PM
    The form is for you to fill in and then send back to the bank, they do not send it to the Ombudsman.
    You make the claim so they need all your details from you.

    Make a copy in case you want to go the Ombudsman.

    • dunstonh
    • By dunstonh 14th Mar 18, 8:54 PM
    • 92,555 Posts
    • 59,836 Thanks
    • #5
    • 14th Mar 18, 8:54 PM
    • #5
    • 14th Mar 18, 8:54 PM
    Some firms use the FOS form to gather the information.
    I am an Independent Financial Adviser (IFA). Comments are for discussion purposes only. They are not financial advice. If you feel an area discussed may be relevant to you, then please seek advice from an Independent Financial Adviser local to you.
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