Your browser isn't supported
It looks like you're using an old web browser. To get the most out of the site and to ensure guides display correctly, we suggest upgrading your browser now. Download the latest:

Welcome to the MSE Forums

We're home to a fantastic community of MoneySavers but anyone can post. Please exercise caution & report spam, illegal, offensive or libellous posts/messages: click "report" or email forumteam@.

Search
  • FIRST POST
    • henryirwin
    • By henryirwin 14th Mar 18, 6:17 PM
    • 1Posts
    • 0Thanks
    henryirwin
    Undercharged
    • #1
    • 14th Mar 18, 6:17 PM
    Undercharged 14th Mar 18 at 6:17 PM
    What is the legal (as opposed to ethical) position if I bought some goods from a garden centre costing nearly £100 but when I got home and looked at the receipt, I saw that I had not been charged for one item priced at £60. All the items had been loaded into my car by an assistant who wrote out the invoice which I took to reception. The item that I was not charged for was on the invoice so it is a mystery as to why I was not charged for it. Am I legally bound to phone up and point out the error?
Page 1
    • boo_star
    • By boo_star 14th Mar 18, 6:23 PM
    • 1,475 Posts
    • 823 Thanks
    boo_star
    • #2
    • 14th Mar 18, 6:23 PM
    • #2
    • 14th Mar 18, 6:23 PM
    No.

    But it seems unusual for you to not notice that the bill was 60% less than you were expecting and not look into it further.
    • McKneff
    • By McKneff 14th Mar 18, 6:52 PM
    • 36,000 Posts
    • 46,355 Thanks
    McKneff
    • #3
    • 14th Mar 18, 6:52 PM
    • #3
    • 14th Mar 18, 6:52 PM
    They made a mistake.
    You must have been expecting a bill of nearly £160 are you really saying you didnt notice till you got home.

    Do the right thing

    They will have to sell a lot of things to make up that £60 .
    make the most of it, we are only here for the weekend.
    and we will never, ever return.
    • Mojisola
    • By Mojisola 14th Mar 18, 6:56 PM
    • 29,243 Posts
    • 74,702 Thanks
    Mojisola
    • #4
    • 14th Mar 18, 6:56 PM
    • #4
    • 14th Mar 18, 6:56 PM
    What is the legal (as opposed to ethical) position if I bought some goods from a garden centre costing nearly £100 but when I got home and looked at the receipt, I saw that I had not been charged for one item priced at £60. All the items had been loaded into my car by an assistant who wrote out the invoice which I took to reception. The item that I was not charged for was on the invoice so it is a mystery as to why I was not charged for it. Am I legally bound to phone up and point out the error?
    Originally posted by henryirwin
    What would you want them to do if they had charged you twice for an item?
    • z1a
    • By z1a 14th Mar 18, 7:54 PM
    • 1,254 Posts
    • 1,194 Thanks
    z1a
    • #5
    • 14th Mar 18, 7:54 PM
    • #5
    • 14th Mar 18, 7:54 PM
    What would you want them to do if they had charged you twice for an item?
    Originally posted by Mojisola
    Bet he'd have realised immediately at the till.
    • bris
    • By bris 14th Mar 18, 9:21 PM
    • 7,587 Posts
    • 6,606 Thanks
    bris
    • #6
    • 14th Mar 18, 9:21 PM
    • #6
    • 14th Mar 18, 9:21 PM
    Problem is now that you know you got it free then yes technically it could be classed a theft by finding.


    Simply put you have an item you haven't paid for, will it come back to bite you? No almost definitely not but you still know you are technically breaking the law.
    • Les79
    • By Les79 14th Mar 18, 11:52 PM
    • 202 Posts
    • 259 Thanks
    Les79
    • #7
    • 14th Mar 18, 11:52 PM
    • #7
    • 14th Mar 18, 11:52 PM
    The legal position is that you need to either:

    1. Pay the money for the item.

    2. Return the item to them.
    • Moogles44
    • By Moogles44 15th Mar 18, 12:12 AM
    • 182 Posts
    • 62 Thanks
    Moogles44
    • #8
    • 15th Mar 18, 12:12 AM
    • #8
    • 15th Mar 18, 12:12 AM
    I agree with Les above . I!!!8217;d go back and tell them that you never paid for it for some reason.
    Who knows they may reward you for your honesty . You!!!8217;ll probably feel good inside anyway
    If you donít like a thread or post just move on by.

    Never a need to be ugly
    • mattyprice4004
    • By mattyprice4004 15th Mar 18, 1:53 AM
    • 3,573 Posts
    • 3,046 Thanks
    mattyprice4004
    • #9
    • 15th Mar 18, 1:53 AM
    • #9
    • 15th Mar 18, 1:53 AM
    I agree with Les above . I!!!8217;d go back and tell them that you never paid for it for some reason.
    Who knows they may reward you for your honesty . You!!!8217;ll probably feel good inside anyway
    Originally posted by Moogles44
    A person with morals would feel good, but Iím not sure someone trying to do a business out of £60 will really feel good inside for fessing up...
Welcome to our new Forum!

Our aim is to save you money quickly and easily. We hope you like it!

Forum Team Contact us

Live Stats

440Posts Today

5,799Users online

Martin's Twitter
  • It's the start of mini MSE's half term. In order to be the best daddy possible, Im stopping work and going off line? https://t.co/kwjvtd75YU

  • RT @shellsince1982: @MartinSLewis thanx to your email I have just saved myself £222 by taking a SIM only deal for £7.50 a month and keeping?

  • Today's Friday twitter poll: An important question, building on yesterday's important discussions: Which is the best bit of the pizza...

  • Follow Martin