Your browser isn't supported
It looks like you're using an old web browser. To get the most out of the site and to ensure guides display correctly, we suggest upgrading your browser now. Download the latest:

Welcome to the MSE Forums

We're home to a fantastic community of MoneySavers but anyone can post. Please exercise caution & report spam, illegal, offensive or libellous posts/messages: click "report" or email forumteam@. Skimlinks & other affiliated links are turned on

Search
  • FIRST POST
    • jayneaustin321
    • By jayneaustin321 14th Mar 18, 4:59 PM
    • 2Posts
    • 0Thanks
    jayneaustin321
    0 WOW
    Scratched rental car on holiday?
    • #1
    • 14th Mar 18, 4:59 PM
    0 WOW
    Scratched rental car on holiday? 14th Mar 18 at 4:59 PM
    I recently returned from a lovely 3 day getaway with my husband in Spain and what a beautiful place it was. The weather was actually spot on luckily and overall a brilliant holiday!

    However on the last day of our trip on the way back to the airport my husband scratched the side of our rental car..complete nightmare!

    I was wondering if this has ever happened to anyone else and if so how much did you have to pay out in excess charges? Also can anyone recommend a cheap reliable car hire excess insurance company? There are lots to choose from but not sure which one is best: compareexcess.com

    We plan to travel to Germany next month and I really don't want a reoccurrence of our last holiday, it definitely took the shine off the holiday and stress set in as soon as we got home. Any help on this would be greatly appreciated, thanks!
Page 1
    • PeacefulWaters
    • By PeacefulWaters 14th Mar 18, 6:01 PM
    • 8,320 Posts
    • 10,638 Thanks
    PeacefulWaters
    • #2
    • 14th Mar 18, 6:01 PM
    • #2
    • 14th Mar 18, 6:01 PM
    I lost a wing mirror in Montenegro. A bin leapt out at me, honest. 250 cost to me.

    I had an American Express Platinum Chargecard at the time. 450 annual fee. 30,000 Avios for 2,000 spend. Worldwide travel insurance. Car hire excess cover. Airport lounge pass for two. Hotel status at numerous chains including free breakfast at Hilton.

    That paid up within a week or so. The other benefits were value too given the amount of travelling I was doing then.

    If it's just a car hire excess policy you want, a 50 a year option shouldn't be hard to get.
    • pollypenny
    • By pollypenny 14th Mar 18, 6:59 PM
    • 23,921 Posts
    • 62,334 Thanks
    pollypenny
    • #3
    • 14th Mar 18, 6:59 PM
    • #3
    • 14th Mar 18, 6:59 PM
    We have just had a branch come down on our hire car ( New Jersey in a snow storm)

    I thought we had escaped damage, but there are two little dings on the driver's door.
    Member #14 of SKI-ers club

    Words, words, they're all we have to go by!.

    (Pity they are mangled by this autocorrect!)
    • eDicky
    • By eDicky 14th Mar 18, 7:10 PM
    • 3,405 Posts
    • 1,612 Thanks
    eDicky
    • #4
    • 14th Mar 18, 7:10 PM
    • #4
    • 14th Mar 18, 7:10 PM
    When you're not used to left hand drive you have to be very aware not to drive too close to objects on your right, as if you were in the right hand seat as normal. Perhaps that's what happened - don't fret too much, it's easily done.

    If you didn't buy the excess cover from the hire firm they will have taken the excess amount as preauthorisation or deposit on your card. You don't mention who the firm is, but in general for any damage they charge and retain the full excess amount (assuming they notice the damage).

    A popular source of excess cover:

    http://www.insurance4carhire.com/
    • agrinnall
    • By agrinnall 14th Mar 18, 9:19 PM
    • 20,143 Posts
    • 15,869 Thanks
    agrinnall
    • #5
    • 14th Mar 18, 9:19 PM
    • #5
    • 14th Mar 18, 9:19 PM
    You might get away with it, I scratched a hire car in Spain but never heard anything about it from the hire company (I had cover with insurance4carhire anyway). I think they expect their cars to get a bit beaten up, and I guess some companies don't bother to claim for repairs that they'll probably never do anyway.
    • NoodleDoodleMan
    • By NoodleDoodleMan 14th Mar 18, 9:35 PM
    • 371 Posts
    • 109 Thanks
    NoodleDoodleMan
    • #6
    • 14th Mar 18, 9:35 PM
    • #6
    • 14th Mar 18, 9:35 PM
    I kept an advert for this outfit, but had forgotten until mentioned.

    http://www.insurance4carhire.com/?refID=2120&subRefID=0&curID=GBP&langID=1&mkwid=ss Zdr9Goq_dc&crid=101583033143&mp_kw=%2Bwww.insuranc e4carhire.com&mp_mt=e&plc=&slid=&gclid=Cj0KCQjwkKP VBRDtARIsAA2CG6F1Tm7We-_424zQQXHRua8yFChBuXZ47HoQx0JhWqI4oiDG7vukXJsaArlq EALw_wcB&gclsrc=aw.ds
    • Tom The Great Sebastian
    • By Tom The Great Sebastian 15th Mar 18, 4:39 PM
    • 888 Posts
    • 961 Thanks
    Tom The Great Sebastian
    • #7
    • 15th Mar 18, 4:39 PM
    • #7
    • 15th Mar 18, 4:39 PM
    I recently returned from a lovely 3 day getaway with my husband in Spain and what a beautiful place it was. The weather was actually spot on luckily and overall a brilliant holiday!

    However on the last day of our trip on the way back to the airport my husband scratched the side of our rental car..complete nightmare!

    I was wondering if this has ever happened to anyone else and if so how much did you have to pay out in excess charges? Also can anyone recommend a cheap reliable car hire excess insurance company? There are lots to choose from but not sure which one is best: compareexcess.com

    We plan to travel to Germany next month and I really don't want a reoccurrence of our last holiday, it definitely took the shine off the holiday and stress set in as soon as we got home. Any help on this would be greatly appreciated, thanks!
    Originally posted by jayneaustin321

    I have been with Questor for a number of years and always find them reasonable.Check out any discount codes.
    Claimed off them once when our parked hire car was scratched by another motorist and it was sorted immediately.
    ALWAYS check you rental car before driving off at the airport.
    • AlexMac
    • By AlexMac 15th Mar 18, 5:49 PM
    • 2,032 Posts
    • 1,786 Thanks
    AlexMac
    • #8
    • 15th Mar 18, 5:49 PM
    • #8
    • 15th Mar 18, 5:49 PM
    I recently returned from a lovely 3 day getaway with my husband in Spain and what a beautiful place it was. The weather was actually spot on luckily and overall a brilliant holiday!
    Originally posted by jayneaustin321
    Lucky you; we just returned from Southern Spain and it rained almost every day; initially torrentially (as we were in the mountains during storm Emma!). Sunny the day we flew home; still, we had a great time

    However on the last day of our trip on the way back to the airport my husband scratched the side of our rental car..complete nightmare!

    I was wondering if this has ever happened to anyone else and if so how much did you have to pay out in excess charges?
    Originally posted by jayneaustin321
    Unlucky you; it will really depend on the rental company; some (Europcar, Goldcar...) are notorious for stinging you excessive repair costs - possibly hundreds of euros or even close the max Excess (usually 600-1,000 Euros). Trading standards are trying to clamp down on this, (google it), and the fact that the Hirers often don't even do the repairs in the hope they can also sting the next renter for the same fault if they don't notice it in a dark airport car park on pick up.

    But you might just get lucky and get away with it; I hope you do.

    Also can anyone recommend a cheap reliable car hire excess insurance company? There are lots to choose from but not sure which one is best... Any help on this would be greatly appreciated, thanks!
    Originally posted by jayneaustin321
    We always take out online Excess cover with the company mentioned above; insurance4carhire as they get good reviews, and only cost 40 p.a. for annual multi-trip EU Excess Cover up to a grand or so. Must be a sort of talisman, as in over 50 years of rentals we've never had to claim, but a mate who did said they paid up immediately on the evidence of his credit card payment.

    And the question you don't ask is; which Rental Company to use? We always avoid the cheapos who promise a car for a couple of qauid a week; there's always a catch; fake damage, forcing you to buy their own overprices excess cover even if you have your own, fake damage, fuelling scams...

    So google or use the search bar on Tripadvisor Forums for reviews on the local operating rental company- not just the broker or agent - before you book; the worst get literally hundreds of thousands of accusations of fraud; especially the one I mentiaon above.

    And look on the positive side; at least you had a great hol, AND you did actually do the damage (unlike the thousands of renters who get stung for stuff they didn't do! And averaged over the next 50 trouble-free (insured) rentals, any cost will just be a part of the lessons learned in doing travel better; buen viaje or whatever they say in Germany!
    • iltisman
    • By iltisman 15th Mar 18, 8:24 PM
    • 2,405 Posts
    • 2,640 Thanks
    iltisman
    • #9
    • 15th Mar 18, 8:24 PM
    • #9
    • 15th Mar 18, 8:24 PM
    I am a regular renter in the USA and I thought if you took out CDW you could bring the car back in a skip. I don't understand how a scratch can be expensive.
    It's only my cheerfulness that keeps me going
    • AlexMac
    • By AlexMac 15th Mar 18, 9:29 PM
    • 2,032 Posts
    • 1,786 Thanks
    AlexMac
    As that iconic American Homer Simpson said...
    ...if you took out CDW you could bring the car back in a skip. I don't understand how a scratch can be expensive.
    Originally posted by iltisman
    CDW? Doh...!
    • stevenhp1987
    • By stevenhp1987 15th Mar 18, 9:56 PM
    • 612 Posts
    • 496 Thanks
    stevenhp1987
    I am a regular renter in the USA and I thought if you took out CDW you could bring the car back in a skip. I don't understand how a scratch can be expensive.
    Originally posted by iltisman
    CDW is generally free for EU renters in the USA, complete with $0 excess.

    In the EU, we don't get so much protection; rental agencies will happily charge up to 50 Euro/50 per day for the same cover.
    Last edited by stevenhp1987; 15-03-2018 at 9:57 PM. Reason: Euro symbol failed
    • TheRevJimJones
    • By TheRevJimJones 15th Mar 18, 11:55 PM
    • 9 Posts
    • 6 Thanks
    TheRevJimJones
    I recently returned from a lovely 3 day getaway with my husband in Spain and what a beautiful place it was. The weather was actually spot on luckily and overall a brilliant holiday!

    However on the last day of our trip on the way back to the airport my husband scratched the side of our rental car..complete nightmare!

    I was wondering if this has ever happened to anyone else and if so how much did you have to pay out in excess charges? Also can anyone recommend a cheap reliable car hire excess insurance company? There are lots to choose from but not sure which one is best: compareexcess.com

    We plan to travel to Germany next month and I really don't want a reoccurrence of our last holiday, it definitely took the shine off the holiday and stress set in as soon as we got home. Any help on this would be greatly appreciated, thanks!
    Originally posted by jayneaustin321
    I may have misunderstood but from your post I inferred that you have already returned your Spanish hire car and are waiting to see if you will get penalised for the scratch. If that is the case then you'll be in the clear - any damage that they are going to charge you for has to be spotted when then inspect the car on your return so that you can inspect it too and "confirm" that it was done by you.

    Once you are out of the car hire place with your signed form I don't think they can retrospectively hit you with a charge - more likely the car will be on the road again with another punter within a matter of hours.
    • agrinnall
    • By agrinnall 16th Mar 18, 8:44 AM
    • 20,143 Posts
    • 15,869 Thanks
    agrinnall
    I may have misunderstood but from your post I inferred that you have already returned your Spanish hire car and are waiting to see if you will get penalised for the scratch. If that is the case then you'll be in the clear - any damage that they are going to charge you for has to be spotted when then inspect the car on your return so that you can inspect it too and "confirm" that it was done by you.

    Once you are out of the car hire place with your signed form I don't think they can retrospectively hit you with a charge - more likely the car will be on the road again with another punter within a matter of hours.
    Originally posted by TheRevJimJones
    It's a nice theory, and may even be correct, but in practice a few months spent on this board will show that hire companies levying charges after the hire is completed is very common indeed.
    • TheRevJimJones
    • By TheRevJimJones 16th Mar 18, 10:01 AM
    • 9 Posts
    • 6 Thanks
    TheRevJimJones
    It's a nice theory, and may even be correct, but in practice a few months spent on this board will show that hire companies levying charges after the hire is completed is very common indeed.
    Originally posted by agrinnall
    Surely in these circumstances you can just contest the charge with your card issuer? If you are not made aware of the "damage" and don't have a chance to inspect it then how can the card issuer expect you to cough up for it?

    I was stung once for a small scuff on a rental car (lesson learned, always get excess insurance now). I was shown the damage (tiny though it was) and had to sign a form acknowledging it. Likewise when you return a car undamaged in my experience it has always been inspected on return and a form has been signed by the person inspecting to say that the car has been returned in a satisfactory condition (same goes for checking fuel, etc).
    Last edited by TheRevJimJones; 16-03-2018 at 10:04 AM.
    • PeacefulWaters
    • By PeacefulWaters 16th Mar 18, 10:11 AM
    • 8,320 Posts
    • 10,638 Thanks
    PeacefulWaters
    in my experience it has always been inspected on return
    Not always an option if the office is closed for the night.
    • NoodleDoodleMan
    • By NoodleDoodleMan 16th Mar 18, 10:57 PM
    • 371 Posts
    • 109 Thanks
    NoodleDoodleMan
    You can always take photos or video with your smartphone when collecting and returning the car.
    • budgetflyer
    • By budgetflyer 17th Mar 18, 10:28 AM
    • 5,695 Posts
    • 3,641 Thanks
    budgetflyer
    I think this may be a nicely written spam.
Welcome to our new Forum!

Our aim is to save you money quickly and easily. We hope you like it!

Forum Team Contact us

Live Stats

357Posts Today

5,084Users online

Martin's Twitter
  • It's the start of mini MSE's half term. In order to be the best daddy possible, Im stopping work and going off line? https://t.co/kwjvtd75YU

  • RT @shellsince1982: @MartinSLewis thanx to your email I have just saved myself £222 by taking a SIM only deal for £7.50 a month and keeping?

  • Today's Friday twitter poll: An important question, building on yesterday's important discussions: Which is the best bit of the pizza...

  • Follow Martin