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    • MSE Andrew
      Verified User verified user
    • By MSE Andrew Verified User verified user 14th Mar 18, 11:06 AM
    • 91Posts
    • 24Thanks
    MSE Andrew
    Add your feedback on energy supplier Usio Energy
    • #1
    • 14th Mar 18, 11:06 AM
    Add your feedback on energy supplier Usio Energy 14th Mar 18 at 11:06 AM
    This is a feedback thread on energy supplier

    Usio Energy Supply

    Please share your experience with other MoneySavers. Click reply to take part
    • Did your switch go smoothly?
    • Have you had problems since?
    • Is it easy to contact?
    The feedback comes as part of the

    Click reply below to discuss. If you havenít already, join the forum to reply.
Page 9
    • brewerdave
    • By brewerdave 10th Nov 18, 11:52 AM
    • 5,174 Posts
    • 2,301 Thanks
    brewerdave
    Very surprised about the 5 days to raise an objection to switch.
    I've certainly had emails during previous switches which have stated that "we won't contact your existing supplier until after the cooling off period has ended"
    Makes a complete nonsense of 14 day cooling off periods.


    As to Iresa - at least I got 18 months of "cheap" leccy out of them!!
    • brewerdave
    • By brewerdave 10th Nov 18, 12:09 PM
    • 5,174 Posts
    • 2,301 Thanks
    brewerdave
    Seems to have jolted FU into action - my account has updated to show the "special" tariff -but still no sign of any balance from Usio, altho' they seem to want me to set up a DD -don't think so!!
    • Posiden
    • By Posiden 10th Nov 18, 3:10 PM
    • 7 Posts
    • 1 Thanks
    Posiden
    Confused ?
    Im quiet confused with whats going on now as Ive just received a FINAL bill from SSE (my supplier before the switch to USIO) and even though I pay £190 per month to SSE they now claim I owe them £362.29. This is even though I have paid them every month up to the 22nd of October.
    The Bill they sent me was estimated and was nearly 2000 units over estimated!
    Ive been on hold on the phone to SSE for 30 minutes without speaking to a human and no result.
    My agreement with them ran out on the 14th Oct and I was then to switch to USIO.
    USIO charged me £155.19 on the 22nd Oct as well!
    Today Ive had First Utility asking for a meter reading.
    What is going on here because Ive paid two supplier nearly £340 this month and then get a bill for another £362.29........................????


    • Hengus
    • By Hengus 10th Nov 18, 5:14 PM
    • 6,542 Posts
    • 4,197 Thanks
    Hengus
    Im quiet confused with whats going on now as Ive just received a FINAL bill from SSE (my supplier before the switch to USIO) and even though I pay £190 per month to SSE they now claim I owe them £362.29. This is even though I have paid them every month up to the 22nd of October.
    The Bill they sent me was estimated and was nearly 2000 units over estimated!
    Ive been on hold on the phone to SSE for 30 minutes without speaking to a human and no result.
    My agreement with them ran out on the 14th Oct and I was then to switch to USIO.
    USIO charged me £155.19 on the 22nd Oct as well!
    Today Ive had First Utility asking for a meter reading.
    What is going on here because Ive paid two supplier nearly £340 this month and then get a bill for another £362.29........................????


    Originally posted by Posiden
    Does it say Final Bill or could it be a catch up bill following a meter read? There is a process for verifying transfer readings which is managed by the gaining supplier:

    https://octopus.energy/blog/secret-life-opening-meter-reading/

    As I say repeatedly on this forum, DD payments have little meaning. They are nothing more than payments made on account from which usage charges are deducted. The important thing to check when the new supplier sets up your account is that the opening and closing readings are the same.
    • Posiden
    • By Posiden 10th Nov 18, 8:38 PM
    • 7 Posts
    • 1 Thanks
    Posiden
    Confused part 2
    the Bill Definitely says "Heres your final electricity bill."
    I am going to try to get hold of SSE again and get the estimated reading altered .
    I just feel I am being ripped off by SSE and now USIO.
    Im a heavy user as I heat the entire house with a ground source heat put and use approx 17KW/h per year but my annual bill is going skyward at a rapid rate.
    Last edited by Posiden; 10-11-2018 at 8:40 PM. Reason: addition info
    • Hengus
    • By Hengus 10th Nov 18, 9:09 PM
    • 6,542 Posts
    • 4,197 Thanks
    Hengus
    the Bill Definitely says "Heres your final electricity bill."
    I am going to try to get hold of SSE again and get the estimated reading altered .
    I just feel I am being ripped off by SSE and now USIO.
    Im a heavy user as I heat the entire house with a ground source heat put and use approx 17KW/h per year but my annual bill is going skyward at a rapid rate.
    Originally posted by Posiden
    Forgive me, but the term ‘ripped off’ is meaningless in energy terms. We all agree a tariff rate (fixed or variable) and we only pay for the energy that we use. If you have overpaid your old supplier, then any credit will be repaid once you have a correct Final Bill. As I am sure you know, there is no requirement to tell the losing supplier that you are switching: often this can confuse them as they think you are moving home and a Final Bill follows.

    As I said earlier, provided that the gaining and losing suppliers use the same readings to open and close your accounts then there is no question of you paying for the same energy twice. That is not to say that you will not be charged by both suppliers in the same month. A lot of suppliers now ask for payment in advance of supply. This, as I have said, is only money paid on account from which usage charges are deducted.
    Last edited by Hengus; 10-11-2018 at 9:30 PM. Reason: Typo
    • Posiden
    • By Posiden 11th Nov 18, 9:33 AM
    • 7 Posts
    • 1 Thanks
    Posiden
    confuse 2
    Totally agree with your comments but when I pay two supplier two bills in the same month then get an estimated bill asking for another £362 in the same month yes I do feel a bit miffed as to whats going on.
    As far as Im concerned I've been paying SSE £190 a month for over 12 months, why should i still owe them £362 for leaving them, If I was underpaying they would have increased my Direct Debit pretty quickly.
    • Hengus
    • By Hengus 11th Nov 18, 9:59 AM
    • 6,542 Posts
    • 4,197 Thanks
    Hengus
    Totally agree with your comments but when I pay two supplier two bills in the same month then get an estimated bill asking for another £362 in the same month yes I do feel a bit miffed as to whats going on.
    As far as Im concerned I've been paying SSE £190 a month for over 12 months, why should i still owe them £362 for leaving them, If I was underpaying they would have increased my Direct Debit pretty quickly.
    Originally posted by Posiden
    I am not sure what SSEís DD review policy is. Some of the bigger suppliers review payments after 6 months, whereas most of the smaller suppliers will not allow accounts to go into debit. Like many who post of this forum, I monitor my energy usage closely and adjust my DD should the need arise.
    • markipad
    • By markipad 12th Nov 18, 11:02 AM
    • 28 Posts
    • 7 Thanks
    markipad
    Still no credits from Usio - I've phoned FU again today, and they say they are STILL waiting to get the credit balances from Usio's administrators.
    • brewerdave
    • By brewerdave 12th Nov 18, 11:40 AM
    • 5,174 Posts
    • 2,301 Thanks
    brewerdave
    Still no credits from Usio - I've phoned FU again today, and they say they are STILL waiting to get the credit balances from Usio's administrators.
    Originally posted by markipad

    But FU have asked me to set up a DD and (as they now know I'm switching away) ,they want a meter read. Not doing either as I can see them dipping their paws in my Current account before the Usio credits are passed over!!
    • Posiden
    • By Posiden 12th Nov 18, 12:03 PM
    • 7 Posts
    • 1 Thanks
    Posiden
    Even more Confused
    So Ive spoken to SSE today and they have told me that USIO have over estimated my reading by some 2458 units.
    Ive raised a complaint with SSE and been onto First Utility but just get a page full of FAQ's from the 'live' chat !
    Ive told SSE Im paying nothing until this is sorted out.
    • Hengus
    • By Hengus 12th Nov 18, 12:30 PM
    • 6,542 Posts
    • 4,197 Thanks
    Hengus
    So Ive spoken to SSE today and they have told me that USIO have over estimated my reading by some 2458 units.
    Ive raised a complaint with SSE and been onto First Utility but just get a page full of FAQ's from the 'live' chat !
    Ive told SSE Im paying nothing until this is sorted out.
    Originally posted by Posiden
    Before you get too excited, have a look at the tariff rates just to make sure that you are not shooting yourself in both feet. If an opening reading is greater than the reading on the meter, then the new supplier will only charge you for standing charges until the meter exceeds the opening reading. Agreed Readings Disputes can take months to resolve.
    • beefturnmail
    • By beefturnmail 12th Nov 18, 12:39 PM
    • 740 Posts
    • 238 Thanks
    beefturnmail
    But FU have asked me to set up a DD and (as they now know I'm switching away) ,they want a meter read. Not doing either as I can see them dipping their paws in my Current account before the Usio credits are passed over!!
    Originally posted by brewerdave
    I spoke to a relative who had an Iresa account which was transferred to Octopus after Iresa went bust - Octopus insisted on setting up a dd simply to refund the credit balance - they wouldn't do it any other way e.g. bank transfer. Not sure if FU take the same approach
    • Hengus
    • By Hengus 12th Nov 18, 1:01 PM
    • 6,542 Posts
    • 4,197 Thanks
    Hengus
    I spoke to a relative who had an Iresa account which was transferred to Octopus after Iresa went bust - Octopus insisted on setting up a dd simply to refund the credit balance - they wouldn't do it any other way e.g. bank transfer. Not sure if FU take the same approach
    Originally posted by beefturnmail
    In the case of an Ofgem appointed SoLR, it is not physically possible to avoid paying the SoLR something. The SoLR takes over your supply as if it were a switch from the failed supplier. Databases etc are updated. Until this transfer goes through, no further switch/transfer of a supply can be initiated. Switches take anything from 17 to 35 days from application, so it follows that the SoLR will be able to claim for 17 through to 35 days of usage and standing charges. The 'risk' of moving away from the SoLR too soon is that people will get incorrect opening readings with their chosen supplier as reported on this forum. Personally, I would wait for the dust to settle before jumping away from a SoLR - particularly, if there is a credit balance involved. The cost difference will be minimal.
    • beefturnmail
    • By beefturnmail 12th Nov 18, 1:32 PM
    • 740 Posts
    • 238 Thanks
    beefturnmail
    In the case of an Ofgem appointed SoLR, it is not physically possible to avoid paying the SoLR something. The SoLR takes over your supply as if it were a switch from the failed supplier. Databases etc are updated. Until this transfer goes through, no further switch/transfer of a supply can be initiated. Switches take anything from 17 to 35 days from application, so it follows that the SoLR will be able to claim for 17 through to 35 days of usage and standing charges. The 'risk' of moving away from the SoLR too soon is that people will get incorrect opening readings with their chosen supplier as reported on this forum. Personally, I would wait for the dust to settle before jumping away from a SoLR - particularly, if there is a credit balance involved. The cost difference will be minimal.
    Originally posted by Hengus
    What about if the credit balance from the supplier going bust is greater than the cost of energy used with the SoLR? Then there should be no need to pay the SoLR anything as it can come out of the credit balance.

    In my case it was not worth waiting for the dust to settle any longer as I had a time limited referral bonus that I wanted to take up with a new supplier and FU are now showing on databases as my current supplier. The delay appears to be simply with FU and Usio's administrators sorting out credit balances - I'm not too fussed so long as this is sorted eventually as I have taken photos of my own readings.

    I don't quite understand why it should make any difference to the opening reading taken by the new supplier transferred to from the SoLR - surely this is just the reading taken at the point that switch occurs and is nothing to do with the switch from the supplier going bust to the SoLR
    • Hengus
    • By Hengus 12th Nov 18, 1:45 PM
    • 6,542 Posts
    • 4,197 Thanks
    Hengus
    What about if the credit balance from the supplier going bust is greater than the cost of energy used with the SoLR? Then there should be no need to pay the SoLR anything as it can come out of the credit balance.

    In my case it was not worth waiting for the dust to settle any longer as I had a time limited referral bonus that I wanted to take up with a new supplier and FU are now showing on databases as my current supplier. The delay appears to be simply with FU and Usio's administrators sorting out credit balances - I'm not too fussed so long as this is sorted eventually as I have taken photos of my own readings.

    I don't quite understand why it should make any difference to the opening reading taken by the new supplier transferred to from the SoLR - surely this is just the reading taken at the point that switch occurs and is nothing to do with the switch from the supplier going bust to the SoLR
    Originally posted by beefturnmail
    The transfer (opening/closing) reading has to be industry verified by a data collector. The ‘risk’ is that garbage in from a failed supplier can result in garbage out.

    https://octopus.energy/blog/secret-life-opening-meter-reading/

    The SoLR would, I would have thought, need confidence that it has an accurate opening reading and, in turn, the liquidators will want an accurate closing reading if there is a debt involved.

    Edit:

    Just posted on another forum which shows the mess that some failed suppliers leave behind:

    'The case record management system of Future Energy (Supply) Limited was not retained by the Joint Administrators when the case was taken on the system had experienced failures in relation to ongoing customer billing and customer account information was thus held within Excel spreadsheets. When the accounts were taken over, Green Star Energy was provided with data by Ofgem which was prepared during late January prior to the final energy usage being applied and, consequently, there were errors in the initial balances notified to customers. Unfortunately, these errors were then duplicated by Contract Debt Solutions Global Limited (CDS), who were appointed to deal with the account balances and collections and with which we have been liaising in an effort to resolve the issues."
    Last edited by Hengus; 12-11-2018 at 2:13 PM.
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