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    • MSE Andrew
      Verified User verified user
    • By MSE Andrew Verified User verified user 14th Mar 18, 10:06 AM
    • 111Posts
    • 30Thanks
    MSE Andrew
    Add your feedback on energy supplier Usio Energy
    • #1
    • 14th Mar 18, 10:06 AM
    Add your feedback on energy supplier Usio Energy 14th Mar 18 at 10:06 AM
    This is a feedback thread on energy supplier

    Usio Energy Supply

    Please share your experience with other MoneySavers. Click reply to take part
    • Did your switch go smoothly?
    • Have you had problems since?
    • Is it easy to contact?
    The feedback comes as part of the

    Click reply below to discuss. If you havenít already, join the forum to reply.
Page 17
    • Posiden
    • By Posiden 3rd Apr 19, 6:24 PM
    • 26 Posts
    • 3 Thanks
    Posiden
    This is the e mail they sent me on Wed, Oct 24, 2018

    Hello Posiden,
    We said we’d be in touch with more details, so here’s everything you need to know about your new First Utility tariff.
    Your tariff details
    This tariff was created specifically for Usio customers and agreed with Ofgem. Your new First Utility tariff expires on 30 April 2019.
    Your new prices on our First Usio April 2019
    Electricity Standing charge (per day) 11.76p
    Unit rate (per kWh) 17.037p
    • Posiden
    • By Posiden 3rd Apr 19, 6:32 PM
    • 26 Posts
    • 3 Thanks
    Posiden
    QUOTE:- Unit rate (per kWh) 17.037p
    we have charged customer 24.91p per day
    Difference of 7.873 p per day
    Your opening reads 97512 date 15/11/2018
    your closing reads 104339 date 14/03/2018

    Total usage 6887 units
    Difference of 7.873 p per day x 6887 units = £542.21 extra on the bill ?
    • brewerdave
    • By brewerdave 3rd Apr 19, 8:44 PM
    • 5,563 Posts
    • 2,469 Thanks
    brewerdave
    QUOTE:- Unit rate (per kWh) 17.037p
    we have charged customer 24.91p per day
    Difference of 7.873 p per day
    Your opening reads 97512 date 15/11/2018
    your closing reads 104339 date 14/03/2018

    Total usage 6887 units
    Difference of 7.873 p per day x 6887 units = £542.21 extra on the bill ?
    Originally posted by Posiden

    No -its not a difference on the p/kwh rate but on the daily standing charge ie 119 days @ (24.91-11.76) p = £15.76 -the difference from the £15.78 is due to rounding somewhere -sorry you aren't due £542 back -at least not from the overcharge of standing charges
    • Posiden
    • By Posiden 11th Apr 19, 3:03 PM
    • 26 Posts
    • 3 Thanks
    Posiden
    Shell energy
    So Ive had a couple of phone calls from Shell and Ive requested a written bill from them which hasn't arrived.
    They have confirmed there is nothing more they can do and I must accept my bill and have said they can sort out some sort of 'payment plan.'
    As far as they are concerned they have 'closed' the complaint.
    They still have given me any explanation to the huge increase in charges from the Usio quoted price to the FU price.
    • northwest1965
    • By northwest1965 11th Apr 19, 3:46 PM
    • 1,809 Posts
    • 4,649 Thanks
    northwest1965
    don't back down!!
    Loved our trip to the West Coast USA. Death Valley is the place to go!
    • northwest1965
    • By northwest1965 17th May 19, 1:21 PM
    • 1,809 Posts
    • 4,649 Thanks
    northwest1965
    It looks like we have had a final bill from Shell.
    What a mess!. They confirmed readings they would use and then billed for different.
    They have credited other bills plus another separate credit.
    The new bill states "gas only" but is a total that should include elec as well electricity.
    It's still about £20 over.

    What an absolute mess if a company
    Loved our trip to the West Coast USA. Death Valley is the place to go!
    • brewerdave
    • By brewerdave 17th May 19, 1:59 PM
    • 5,563 Posts
    • 2,469 Thanks
    brewerdave
    It looks like we have had a final bill from Shell.

    What an absolute mess if a company
    Originally posted by northwest1965

    I got thoroughly fed up with them esp. as I had moved from FU to One Select who also went bust

    In the end, (using Messenger for communications with their Customer Services )I had about 4 different proposed changeover & final readings!! and two different rates of s/charge for the period I was with them - the ones they ultimately used to bill on ,were actually in my favour by ~ £24 - they sent me a cheque for ~ £8 when I reckoned I owed them ~ £16 - but I'd lost the will to live by then ,being embroiled with Together Energy who (believe me!) are even worse At least I managed to communicate with First Utility!
    • Posiden
    • By Posiden 17th May 19, 4:11 PM
    • 26 Posts
    • 3 Thanks
    Posiden
    lost the will to live
    so I've totally had enough with FU shell.
    ive agreed on £50 a month for the next 2 years to pay them off.
    The most unorganised, shambolic service Ive ever received.
    And they wonder why people don't switch supplier very often !

    Im with BULB now and they are miles better
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