Your browser isn't supported
It looks like you're using an old web browser. To get the most out of the site and to ensure guides display correctly, we suggest upgrading your browser now. Download the latest:

Welcome to the MSE Forums

We're home to a fantastic community of MoneySavers but anyone can post. Please exercise caution & report spam, illegal, offensive or libellous posts/messages: click "report" or email forumteam@. Skimlinks & other affiliated links are turned on

Search
  • FIRST POST
    • bluphoto7
    • By bluphoto7 14th Mar 18, 10:33 AM
    • 80Posts
    • 10Thanks
    bluphoto7
    Insurance Policy Expired, though Broker says valid
    • #1
    • 14th Mar 18, 10:33 AM
    Insurance Policy Expired, though Broker says valid 14th Mar 18 at 10:33 AM
    I took out an insurance policy a couple years ago through a recognised broker. Don't think type of insurance is relevant to this post.
    Confirmed with Broker in December that it had been renewed and got confirmation by email, with start date etc. Broker has continued to take premiums monthly.
    Now time to claim, and broker passes me to insurers claim line, who tell me that policy has expired last year.
    Broker is now in "negotiations" with insurer, but I need to put my claim in.

    Time to talk to lawyer? I'm not going to sit around waiting for them to battle it out.

    G
Page 1
    • Reardoa
    • By Reardoa 14th Mar 18, 10:53 AM
    • 90 Posts
    • 25 Thanks
    Reardoa
    • #2
    • 14th Mar 18, 10:53 AM
    • #2
    • 14th Mar 18, 10:53 AM
    You shouldn't need to go down that route just yet. Give them a reasonable about of time to resolve it. If you have proof (as you say) you intended to renew, have paid premiums and the broker simply hasn't hit the renew button it should be a simple case of reinstating your policy and dealing with the claim.
    If for any reason the insurer declines to the brokers professional indemnity insurance should pick it up but Id doubt it will come to that.
    • dunstonh
    • By dunstonh 14th Mar 18, 11:30 AM
    • 92,660 Posts
    • 59,985 Thanks
    dunstonh
    • #3
    • 14th Mar 18, 11:30 AM
    • #3
    • 14th Mar 18, 11:30 AM
    Time to talk to lawyer?
    no.

    You have the free-of-charge complaints process you can use.
    I am an Independent Financial Adviser (IFA). Comments are for discussion purposes only. They are not financial advice. If you feel an area discussed may be relevant to you, then please seek advice from an Independent Financial Adviser local to you.
    • bluphoto7
    • By bluphoto7 14th Mar 18, 11:47 AM
    • 80 Posts
    • 10 Thanks
    bluphoto7
    • #4
    • 14th Mar 18, 11:47 AM
    • #4
    • 14th Mar 18, 11:47 AM
    You shouldn't need to go down that route just yet. Give them a reasonable about of time to resolve it. If you have proof (as you say) you intended to renew, have paid premiums and the broker simply hasn't hit the renew button it should be a simple case of reinstating your policy and dealing with the claim.
    If for any reason the insurer declines to the brokers professional indemnity insurance should pick it up but Id doubt it will come to that.
    Originally posted by Reardoa
    I think thats exactly what it has come to now as far as I understand. The broker has made no headway with the insurer and has asked me to contact the Financial Ombudsman.

    Ombudsman has asked me to get letters of Final Response from both parties and raise formal complaints.

    On requesting from the insurer, they have said that they will now honour a claim for one month of income protection only (when the policy should cover 12 months), so thats obviously no good. Am getting to talk to one of their managers tomorrow so will get the final response letter set up then.

    Just to hope for a slick and speedy resolution now. I'll expect progress to be made daily.
Welcome to our new Forum!

Our aim is to save you money quickly and easily. We hope you like it!

Forum Team Contact us

Live Stats

156Posts Today

1,494Users online

Martin's Twitter
  • It's the start of mini MSE's half term. In order to be the best daddy possible, Im stopping work and going off line? https://t.co/kwjvtd75YU

  • RT @shellsince1982: @MartinSLewis thanx to your email I have just saved myself £222 by taking a SIM only deal for £7.50 a month and keeping?

  • Today's Friday twitter poll: An important question, building on yesterday's important discussions: Which is the best bit of the pizza...

  • Follow Martin