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    • SarahFermi
    • By SarahFermi 13th Mar 18, 1:20 PM
    • 2Posts
    • 0Thanks
    Removing pre-payment meter
    • #1
    • 13th Mar 18, 1:20 PM
    Removing pre-payment meter 13th Mar 18 at 1:20 PM
    I'm in the process of moving into a new house and it has a pre-payment meter installed.
    I contacted my current supplier from my old address to ask them to remove the meter and they have said that they won't do it unless I keep the meter in credit and don't use the emergency credit button for six months! This seems ridiculous since I have been a customer for over two years, paying by direct debit.

    Can anyone recommend a company that will remove the meter immediately? Would much prefer an eco-friendly / ethical supplier if possible.
Page 1
    • S0litaire
    • By S0litaire 13th Mar 18, 1:30 PM
    • 3,404 Posts
    • 2,148 Thanks
    • #2
    • 13th Mar 18, 1:30 PM
    • #2
    • 13th Mar 18, 1:30 PM
    Ask if they'll swap it out for a "smart meter" instead


    "Have you found the secrets of the universe? Asked Zebade "I'm sure I left them here somewhere"
    • trickytree1963
    • By trickytree1963 13th Mar 18, 1:41 PM
    • 247 Posts
    • 148 Thanks
    • #3
    • 13th Mar 18, 1:41 PM
    • #3
    • 13th Mar 18, 1:41 PM
    You need to contact the supplier at the new address first, make sure you take a meter reading when you move in, ask them if they will change meter or what they need to remove it. If they swap it for a Smart Meter it may make the switch to a billed meter faster as they tend to look at 3 months use and can change its mode at their end without any appointments etc.
    • SarahFermi
    • By SarahFermi 13th Mar 18, 1:54 PM
    • 2 Posts
    • 0 Thanks
    • #4
    • 13th Mar 18, 1:54 PM
    • #4
    • 13th Mar 18, 1:54 PM
    Yes I gave them the meter reading and got a new top-up token to use but wasn't intending on sticking with them as my supplier so didn't ask about them changing it. I suppose it may be easiest to deal with them as the current supplier though.
    • matelodave
    • By matelodave 13th Mar 18, 6:32 PM
    • 3,542 Posts
    • 2,194 Thanks
    • #5
    • 13th Mar 18, 6:32 PM
    • #5
    • 13th Mar 18, 6:32 PM
    We found it was easiest to get the existing supplier to change the pre-pay meter to a credit one and then we swapped suppliers.

    It might have helped that the supplier I moved to was the same as the one I'd left.

    I also wanted to swap from E7 to a single rate, which had to be done after the meter was swapped. They insisted in swapping like for like (ie E7 to E7) they then sent another bloke out a few days later to convert it to a single rate.

    I then swapped suppliers.
    Love makes the world go round - beer make it go round even faster
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    • House Martin
    • By House Martin 13th Mar 18, 7:52 PM
    • 1,353 Posts
    • 1,142 Thanks
    House Martin
    • #6
    • 13th Mar 18, 7:52 PM
    • #6
    • 13th Mar 18, 7:52 PM
    EDF have a reputation for being plain stupid and switching prepays to credits without checking if an occupier is a half decent risk or just out to rob the suppliers, as many are..So EDF is your choice if you re finding it difficult.
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