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  • FIRST POST
    • Kexster
    • By Kexster 12th Mar 18, 1:40 PM
    • 7Posts
    • 1Thanks
    Kexster
    Unauthorised Credit Card use
    • #1
    • 12th Mar 18, 1:40 PM
    Unauthorised Credit Card use 12th Mar 18 at 1:40 PM
    Dear Sirs


    In feb of this year I booked a nice little 2 night stay away for me and my partner in Cornhill-On-Tweed, I arranged this through Expedia for the 2nd and 3rd March at a Cost of 189, which I paid on my Credit card. I contacted the Hotel on 28th Feb and found that they were snowed in and they advised us not to travel, contact Expedia And arrange a different date to stay. I duly informed Expedia and was informed after they had contacted the hotel that no charges would be made, or os I thought until I checked my Credit card and they had again charged me 189. I complained and was given it back, but how can they use my card wityhout my authorisation?
Page 1
    • zx81
    • By zx81 12th Mar 18, 1:42 PM
    • 16,812 Posts
    • 17,814 Thanks
    zx81
    • #2
    • 12th Mar 18, 1:42 PM
    • #2
    • 12th Mar 18, 1:42 PM
    Via administrative error.
    • Kexster
    • By Kexster 14th Mar 18, 10:42 AM
    • 7 Posts
    • 1 Thanks
    Kexster
    • #3
    • 14th Mar 18, 10:42 AM
    • #3
    • 14th Mar 18, 10:42 AM
    Can somebody get back to me on this please?
    • zx81
    • By zx81 14th Mar 18, 10:43 AM
    • 16,812 Posts
    • 17,814 Thanks
    zx81
    • #4
    • 14th Mar 18, 10:43 AM
    • #4
    • 14th Mar 18, 10:43 AM
    See post 2.
    • Kexster
    • By Kexster 14th Mar 18, 10:44 AM
    • 7 Posts
    • 1 Thanks
    Kexster
    • #5
    • 14th Mar 18, 10:44 AM
    • #5
    • 14th Mar 18, 10:44 AM
    What does that mean?
    • zx81
    • By zx81 14th Mar 18, 10:45 AM
    • 16,812 Posts
    • 17,814 Thanks
    zx81
    • #6
    • 14th Mar 18, 10:45 AM
    • #6
    • 14th Mar 18, 10:45 AM
    It means they processed the payment in error.
    • Kexster
    • By Kexster 14th Mar 18, 10:50 AM
    • 7 Posts
    • 1 Thanks
    Kexster
    • #7
    • 14th Mar 18, 10:50 AM
    • #7
    • 14th Mar 18, 10:50 AM
    So they are within their right to use the card without my authorisation? But I always thought that once a card was used it was encrypted, with only the last 4 numbers of the long number being visable - Please educate me in this, as I am totally unsure. If the card is encrypted as I believe it should be, then how can they use my Security Number?
    • zx81
    • By zx81 14th Mar 18, 10:52 AM
    • 16,812 Posts
    • 17,814 Thanks
    zx81
    • #8
    • 14th Mar 18, 10:52 AM
    • #8
    • 14th Mar 18, 10:52 AM
    They had your details, processed the payment, refunded it and accidentally processed it again.

    They've now refunded it to you again, so all is well.
    • Kexster
    • By Kexster 14th Mar 18, 11:01 AM
    • 7 Posts
    • 1 Thanks
    Kexster
    • #9
    • 14th Mar 18, 11:01 AM
    • #9
    • 14th Mar 18, 11:01 AM
    So I could not complain to a higher authority about them using my Card to take payment without authorisation?
    PS - Really appreciate the help here
    • zx81
    • By zx81 14th Mar 18, 11:02 AM
    • 16,812 Posts
    • 17,814 Thanks
    zx81
    You can send them a complaint if you want, but I'm not sure what you're seeking to gain.
    • Kexster
    • By Kexster 14th Mar 18, 11:14 AM
    • 7 Posts
    • 1 Thanks
    Kexster
    So I could not complain to a higher authority about them using my Card again without Permission?


    Am I wrong about encryption of the card once used?
    • PeacefulWaters
    • By PeacefulWaters 14th Mar 18, 11:30 AM
    • 8,320 Posts
    • 10,638 Thanks
    PeacefulWaters
    The Expedia screw up department is the highest "authority" you can complain to.

    You're not out of pocket, so Money Claim Online would serve little benefit.

    My understanding with many hotel booking firms is that their T&Cs allow them to retain your card details. You've probably ticked a box agreeing to something.

    I'd let it go in the same situation.
    • Gary_Dexter
    • By Gary_Dexter 14th Mar 18, 11:49 AM
    • 1,143 Posts
    • 635 Thanks
    Gary_Dexter
    TL;DR - no, you're not entitled to any compensation
    • Kexster
    • By Kexster 14th Mar 18, 11:51 AM
    • 7 Posts
    • 1 Thanks
    Kexster
    And on that Note, I shall back down - Thanks all for you advice and Help
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