Your browser isn't supported
It looks like you're using an old web browser. To get the most out of the site and to ensure guides display correctly, we suggest upgrading your browser now. Download the latest:

Welcome to the MSE Forums

We're home to a fantastic community of MoneySavers but anyone can post. Please exercise caution & report spam, illegal, offensive or libellous posts/messages: click "report" or email forumteam@.

Search
  • FIRST POST
    • philng
    • By philng 12th Mar 18, 10:02 AM
    • 621Posts
    • 82Thanks
    philng
    Flight Delay Claim-Via Resolver or Direct?
    • #1
    • 12th Mar 18, 10:02 AM
    Flight Delay Claim-Via Resolver or Direct? 12th Mar 18 at 10:02 AM
    Needing to submit a claim for a 7 hour TUI flight delay on 4th March 2018.

    Have claimed 3 times before successfully direct via Thomas Cook when I don't think Resolver was around.

    Which is best to claim via Resolver or direct via airline?
Page 1
    • JPears
    • By JPears 12th Mar 18, 11:17 AM
    • 3,776 Posts
    • 1,045 Thanks
    JPears
    • #2
    • 12th Mar 18, 11:17 AM
    • #2
    • 12th Mar 18, 11:17 AM
    If you've claimed successfully before then I wouldn't bother with Resolver. Its just a letter writing exercise.
    Perhaps download Vauban's very useful guide as a refresher?
    If you're new. read The FAQ and Vauban's Guide

    The alleged Ringleader.........
    • theox09
    • By theox09 12th Mar 18, 1:49 PM
    • 1 Posts
    • 0 Thanks
    theox09
    • #3
    • 12th Mar 18, 1:49 PM
    • #3
    • 12th Mar 18, 1:49 PM
    I am in the same boat- havent sent a letter of compliant yet. In your opinion is it better to bypass this and use resolver?

    7 hour delay 4th March too - and an airport change!
    • BorisThomson
    • By BorisThomson 12th Mar 18, 1:55 PM
    • 1,586 Posts
    • 3,426 Thanks
    BorisThomson
    • #4
    • 12th Mar 18, 1:55 PM
    • #4
    • 12th Mar 18, 1:55 PM
    Using Resolver just means you're giving your details to a third party, something we shouldn't do without good reason. Follow the guide above and go direct to the airline.
    • Tyzap
    • By Tyzap 12th Mar 18, 4:24 PM
    • 1,443 Posts
    • 656 Thanks
    Tyzap
    • #5
    • 12th Mar 18, 4:24 PM
    • #5
    • 12th Mar 18, 4:24 PM
    One should always give the airline an opportunity to resolve the claim before escalating via a 3rd party.
    Please read Vaubans superb guide. To find it Google and then download 'vaubans guide'.
Welcome to our new Forum!

Our aim is to save you money quickly and easily. We hope you like it!

Forum Team Contact us

Live Stats

162Posts Today

1,702Users online

Martin's Twitter