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    • superstud
    • By superstud 11th Mar 18, 7:00 PM
    • 73Posts
    • 6Thanks
    superstud
    Builders yard refusing refund need advice
    • #1
    • 11th Mar 18, 7:00 PM
    Builders yard refusing refund need advice 11th Mar 18 at 7:00 PM
    hey all tried searching but could not see any advice for my situation.

    I bought some bits from a builders merchant with my debit card and left the receipt with them until my builder picked them up the next day. He never got given the reciept he says.

    I got 1 too many packs, so I took it back a few weeks later and expected my 10 refunded, as packet was sealed etc so still brand new.

    The manager remembered me and said, as much as he would like to give me my money back as it is only 10. The company couldnt refund me or do ANYTHING with out the reciept, I offered my bank statment as proof and was basically told where to shove my purchase.

    I have tried complaining but they are a family run company so got nowhere.

    What are my options please, any help greatly appreciated.
Page 1
    • BorisThomson
    • By BorisThomson 11th Mar 18, 7:09 PM
    • 1,586 Posts
    • 3,420 Thanks
    BorisThomson
    • #2
    • 11th Mar 18, 7:09 PM
    • #2
    • 11th Mar 18, 7:09 PM
    You have no statutory right to a change of mind refund, you are bound by the retailer's returns policy. What does that say? (If there isn't a policy, then any refund is down to goodwill.)
    • superstud
    • By superstud 11th Mar 18, 7:32 PM
    • 73 Posts
    • 6 Thanks
    superstud
    • #3
    • 11th Mar 18, 7:32 PM
    • #3
    • 11th Mar 18, 7:32 PM
    I don't know. Just what the branch manager said that they need the original reciept, quite annoying as bank statement should be enough proof of purchase really, especially given the item is still unopened etc.
    • forgotmyname
    • By forgotmyname 11th Mar 18, 7:36 PM
    • 26,932 Posts
    • 10,836 Thanks
    forgotmyname
    • #4
    • 11th Mar 18, 7:36 PM
    • #4
    • 11th Mar 18, 7:36 PM
    Bank statement maybe enough for proof of purchase, but what if your builder used the receipts for his own VAT invoices etc?

    Claiming the full costs, could that be an issue?
    Punctuation, Spelling and Grammar will be used sparingly. Due to rising costs of inflation.

    My contribution to MSE. Other contributions will only be used if they cost me nothing.

    Due to me being a tight git.
    • parking_question_chap
    • By parking_question_chap 11th Mar 18, 7:42 PM
    • 1,612 Posts
    • 1,401 Thanks
    parking_question_chap
    • #5
    • 11th Mar 18, 7:42 PM
    • #5
    • 11th Mar 18, 7:42 PM
    Sell the pack to the builder?

    No receipt, 2 weeks later, they are not being unreasonable.
    • ceredigion
    • By ceredigion 11th Mar 18, 7:52 PM
    • 2,697 Posts
    • 3,569 Thanks
    ceredigion
    • #6
    • 11th Mar 18, 7:52 PM
    • #6
    • 11th Mar 18, 7:52 PM
    I am interested to know what the product was ?
    A builders merchant normally sells to trade buyers.
    I have no idea if that makes a legal difference but the reality is with a 10 over purchase ,the item would be written down and go into stock. to be used on a future project. So the merchants wouldn't generally expect to deal with such trivial returns. Always better to get your builder to supply.
    • lincroft1710
    • By lincroft1710 11th Mar 18, 8:04 PM
    • 10,650 Posts
    • 8,890 Thanks
    lincroft1710
    • #7
    • 11th Mar 18, 8:04 PM
    • #7
    • 11th Mar 18, 8:04 PM
    A builders merchant normally sells to trade buyers.
    Originally posted by ceredigion
    Many non tradespersons use builders merchants these days.
    • superstud
    • By superstud 11th Mar 18, 8:12 PM
    • 73 Posts
    • 6 Thanks
    superstud
    • #8
    • 11th Mar 18, 8:12 PM
    • #8
    • 11th Mar 18, 8:12 PM
    I paid only for his labour and bought all materials myself as was only a small job 3 door frame casings.

    Do you think i have a leg to stand on lol as i asked builder if he needs it but he said best to keep it myself - but i have no use for it
    • BorisThomson
    • By BorisThomson 11th Mar 18, 8:23 PM
    • 1,586 Posts
    • 3,420 Thanks
    BorisThomson
    • #9
    • 11th Mar 18, 8:23 PM
    • #9
    • 11th Mar 18, 8:23 PM
    I paid only for his labour and bought all materials myself as was only a small job 3 door frame casings.

    Do you think i have a leg to stand on lol as i asked builder if he needs it but he said best to keep it myself - but i have no use for it
    Originally posted by superstud
    No, you have no leg to stand on.
    • ceredigion
    • By ceredigion 11th Mar 18, 9:09 PM
    • 2,697 Posts
    • 3,569 Thanks
    ceredigion
    No, you have no leg to stand on.
    Originally posted by BorisThomson
    Could make some crutches with a old door lining
    • CardinalWolsey
    • By CardinalWolsey 12th Mar 18, 8:43 AM
    • 211 Posts
    • 189 Thanks
    CardinalWolsey
    You've now incurred more than 10 worth of time, in terms of your own time spent posting and those of others giving their advice. Choose your battles.
    • superstud
    • By superstud 12th Mar 18, 2:56 PM
    • 73 Posts
    • 6 Thanks
    superstud
    I got my money back finally after threatining manager with the local paper - they are a big advertiser in it and refusing to leave this morning.

    Can't believe some of the inconsiderate comments on here - I came for advice
    • powerful_Rogue
    • By powerful_Rogue 12th Mar 18, 3:03 PM
    • 3,396 Posts
    • 4,969 Thanks
    powerful_Rogue
    I got my money back finally after threatining manager with the local paper - they are a big advertiser in it and refusing to leave this morning.

    Can't believe some of the inconsiderate comments on here - I came for advice
    Originally posted by superstud
    And you got that in post 2.

    I'm sorry, but people like you infuriate the hell out of me with your petty idle threats. You're quite clearly a PITA and that would be the reason the manager gave you your paltry 10.

    If I was the manager I would have banned you and then called the police when you refused to leave.

    And od you honestly believe that 1) The paper would give a monkeys about your trivial story, 2) That it would make any difference what so ever to the retailer and 3) People would read the story on here and understand that the retailer is in the right.
    • davidwood681
    • By davidwood681 12th Mar 18, 3:07 PM
    • 218 Posts
    • 692 Thanks
    davidwood681
    I got my money back finally after threatining manager with the local paper - they are a big advertiser in it and refusing to leave this morning.

    Can't believe some of the inconsiderate comments on here - I came for advice
    Originally posted by superstud
    For a tenner they probably just wanted you to leave and with your comments about the paper you're delusional if you think they'd get involved for the sake of ten quid.

    Very petty of you.
    • pmduk
    • By pmduk 12th Mar 18, 5:03 PM
    • 8,329 Posts
    • 6,142 Thanks
    pmduk
    I don't know. Just what the branch manager said that they need the original reciept, quite annoying as bank statement should be enough proof of purchase really, especially given the item is still unopened etc.
    Originally posted by superstud
    It's proof of purchase for any statutory purposes, however, your returning unwanted goods isn't covered by statute. You were lucky not to have the police called to you this morning. If you honestly thought that a local paper would consider this story, with its potential to cost them advertising revenue, you are out of touch with reality.
    • k3lvc
    • By k3lvc 12th Mar 18, 5:05 PM
    • 2,194 Posts
    • 3,636 Thanks
    k3lvc
    I got my money back finally after threatining manager with the local paper - they are a big advertiser in it and refusing to leave this morning.

    Can't believe some of the inconsiderate comments on here - I came for advice
    Originally posted by superstud
    You must be so proud of yourself
    • globetraveller
    • By globetraveller 12th Mar 18, 5:13 PM
    • 2,085 Posts
    • 11,904 Thanks
    globetraveller
    Why on earth did you buy and then leave the receipt with them? And then your builder had to go and collect it? It just makes no sense. If you couldn't take it home, you should have given the money to the builder. Far too much fuss for a mistake you made. Still, you will have learned from it.
    weight loss target 23lbs/49lb
    • keithdc
    • By keithdc 12th Mar 18, 5:35 PM
    • 285 Posts
    • 536 Thanks
    keithdc
    Why on earth did you buy and then leave the receipt with them? And then your builder had to go and collect it? It just makes no sense. If you couldn't take it home, you should have given the money to the builder. Far too much fuss for a mistake you made. Still, you will have learned from it.
    Originally posted by globetraveller
    As have the the builder's yard... do not sell to the OP!!
    • z1a
    • By z1a 12th Mar 18, 8:03 PM
    • 1,253 Posts
    • 1,193 Thanks
    z1a
    I got my money back finally after threatining manager with the local paper - they are a big advertiser in it and refusing to leave this morning.

    Can't believe some of the inconsiderate comments on here - I came for advice
    Originally posted by superstud
    Would a local paper risk losing "A big advertiser" for a non-story?
    I doubt it.
    • pmduk
    • By pmduk 12th Mar 18, 8:03 PM
    • 8,329 Posts
    • 6,142 Thanks
    pmduk
    I came for advice
    Originally posted by superstud
    You then promptly ignored the correct advice you were given!
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