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  • FIRST POST
    • pamsdish
    • By pamsdish 11th Mar 18, 6:25 PM
    • 889Posts
    • 5,016Thanks
    pamsdish
    Connection dropping out
    • #1
    • 11th Mar 18, 6:25 PM
    Connection dropping out 11th Mar 18 at 6:25 PM
    I upgraded to fibre broadband early December, no problems all going well, until this last week, or since the beast from the east and storm emma, now I lose connection several times a day, working on wi-fi as router in my bungalow bedroom, main phone socket, or the little "fan" icon showing wi-fi strength drops to only half, is it my laptop or could the problems be with my provider.
    Just done a sped test as fan dropped to half again, ping 32ms d/load 26.65 mbps, upload 9.46 I know not bad speeds it`s the losing connection I find annoying.
    Last edited by pamsdish; 11-03-2018 at 6:33 PM.
    JAN200=107FEB200=40,MARCH175=50
    APRIL200=35
    May
    200-20=180,-16=164,-5=159,-32=127
Page 1
    • debitcardmayhem
    • By debitcardmayhem 11th Mar 18, 7:18 PM
    • 8,523 Posts
    • 6,437 Thanks
    debitcardmayhem
    • #2
    • 11th Mar 18, 7:18 PM
    • #2
    • 11th Mar 18, 7:18 PM
    Connection dropping sounds like phone line problems, is your router plugged in to the phone master socket or is it on an extension ?
    • forgotmyname
    • By forgotmyname 11th Mar 18, 7:21 PM
    • 26,936 Posts
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    forgotmyname
    • #3
    • 11th Mar 18, 7:21 PM
    • #3
    • 11th Mar 18, 7:21 PM
    Sounds like the WIFI is dropping not the main connection.

    Change the channel on the router and also test it wired only.
    Punctuation, Spelling and Grammar will be used sparingly. Due to rising costs of inflation.

    My contribution to MSE. Other contributions will only be used if they cost me nothing.

    Due to me being a tight git.
    • pamsdish
    • By pamsdish 12th Mar 18, 7:17 AM
    • 889 Posts
    • 5,016 Thanks
    pamsdish
    • #4
    • 12th Mar 18, 7:17 AM
    • #4
    • 12th Mar 18, 7:17 AM
    Thanks both, the router is plugged into the master socket, I will try changing the channel next time it drops out, to have it wired I have to run the router from one of the other line connections, if it persists I will go down that route.
    JAN200=107FEB200=40,MARCH175=50
    APRIL200=35
    May
    200-20=180,-16=164,-5=159,-32=127
    • JJ Egan
    • By JJ Egan 12th Mar 18, 8:33 AM
    • 10,435 Posts
    • 4,390 Thanks
    JJ Egan
    • #5
    • 12th Mar 18, 8:33 AM
    • #5
    • 12th Mar 18, 8:33 AM
    ( to have it wired I have to run the router from one of the other line connections, if it persists I will go down that route.)

    Note if that's a poor connection then its your internal wiring .
    • Tarambor
    • By Tarambor 12th Mar 18, 3:38 PM
    • 2,833 Posts
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    Tarambor
    • #6
    • 12th Mar 18, 3:38 PM
    • #6
    • 12th Mar 18, 3:38 PM
    Thanks both, the router is plugged into the master socket, I will try changing the channel next time it drops out, to have it wired I have to run the router from one of the other line connections, if it persists I will go down that route.
    Originally posted by pamsdish
    No, by testing the wired connection they mean temporarily connect your laptop to the router with a network cable and see if it still works. You're then bypassing wifi so you can see if it is a connection issue or a wireless network issue.
    • IanMSpencer
    • By IanMSpencer 12th Mar 18, 3:57 PM
    • 1,462 Posts
    • 1,080 Thanks
    IanMSpencer
    • #7
    • 12th Mar 18, 3:57 PM
    • #7
    • 12th Mar 18, 3:57 PM
    It doesn't sound like you are losing connection, simply getting poor performance.

    Can you explain why or what you mean by losing connection. On Windows, if you lose connection on WiFi you'll get a red cross, if you have no Internet access but WiFi is OK you'll get a yellow triangle exclamation mark warning.

    https://support.microsoft.com/en-gb/help/4000459/windows-10-wifi-icons

    If it is just going a bit slow, well, it's going a bit slow, not dropping out.

    The fan reducing in size suggests a poor WiFi connection. It could be that you are getting interference from some other WiFi. If there were any power cuts then perhaps the WiFi got restarted and chose a different channel which is having issues with neighbours or something else.
    • Robisere
    • By Robisere 12th Mar 18, 11:08 PM
    • 2,240 Posts
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    Robisere
    • #8
    • 12th Mar 18, 11:08 PM
    • #8
    • 12th Mar 18, 11:08 PM
    Is your fibre connection from FTTC or direct cable to your bungalow? FTTC would mean that there is a BT copper cable to your house for the last connection.

    I ask because I had something similar a few years ago with my initial FTTC connection. Called the ISP, had an Openreach engineer visit. It turned out to be moisture and corrosion in the cable, which was replaced from the pole to my house. After your experience with the weather, it jogged my memory: our problem began after severe rainstorms over 3 days.
    I think this job really needs
    a much bigger hammer.
    • pamsdish
    • By pamsdish 13th Mar 18, 8:10 AM
    • 889 Posts
    • 5,016 Thanks
    pamsdish
    • #9
    • 13th Mar 18, 8:10 AM
    • #9
    • 13th Mar 18, 8:10 AM
    Thanks all.
    IanMSpencer, yes have had the red x, and the orange triangle.
    No work was done on my property Robisere, no direct connection apparent, my telephone lines run under ground.
    I mentioned the storms as problems seem to have started since, and a couple of years ago passed an openreach van with 2 workmen working on a "manhole" which they were pumping out as it was full to the top with water.
    JAN200=107FEB200=40,MARCH175=50
    APRIL200=35
    May
    200-20=180,-16=164,-5=159,-32=127
    • pamsdish
    • By pamsdish 20th Mar 18, 7:33 PM
    • 889 Posts
    • 5,016 Thanks
    pamsdish
    UPDATE, Thanks all for your input, think I have solved it, forgot I had put router on the floor instead of on my bedside cabinet, annoying green flashing lights, put it back and all seems well.
    I really thought it would have made no difference to performance, perhaps signal would not pass through my adjustable beds, with all the metal involved.
    JAN200=107FEB200=40,MARCH175=50
    APRIL200=35
    May
    200-20=180,-16=164,-5=159,-32=127
    • Robisere
    • By Robisere 20th Mar 18, 7:50 PM
    • 2,240 Posts
    • 3,052 Thanks
    Robisere
    Just an aside, but I have my router as high as I can get it: on top of a high bookcase. Works for me and for others I know, but one person has found it doesn't work.
    I think this job really needs
    a much bigger hammer.
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