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  • FIRST POST
    • JakethePeg99
    • By JakethePeg99 11th Mar 18, 3:04 PM
    • 11Posts
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    JakethePeg99
    0 WOW
    Online uk passport renewal
    • #1
    • 11th Mar 18, 3:04 PM
    0 WOW
    Online uk passport renewal 11th Mar 18 at 3:04 PM
    Guys, Please be aware that if renewing passports online, that you and family members (Living @ the same address), are not guaranteed the same Passport Office, We have been given 2 different ones, Hence have to send old passports back to different offices, Not Very Customer Friendly. Should it not be the Office nearest to your location.
    Last edited by JakethePeg99; 11-03-2018 at 3:07 PM.
Page 1
    • BorisThomson
    • By BorisThomson 11th Mar 18, 3:28 PM
    • 1,586 Posts
    • 3,420 Thanks
    BorisThomson
    • #2
    • 11th Mar 18, 3:28 PM
    • #2
    • 11th Mar 18, 3:28 PM
    Unless you need to attend, there's no good reason for it to be the one closest to your location. Post is distributed in the same way whether the recipient is 50 miles or 200 miles away.

    Customers are individuals, not families.

    I don't see any grounds for complaint.
    • happyandcontented
    • By happyandcontented 11th Mar 18, 3:31 PM
    • 1,085 Posts
    • 2,130 Thanks
    happyandcontented
    • #3
    • 11th Mar 18, 3:31 PM
    • #3
    • 11th Mar 18, 3:31 PM
    I imagine that the application is directed to the quickest turnaround which may vary. I can't see any issue with it either.

    We used the website recently and the new passport was here within the week using a photo taken at home on a mobile phone and uploaded. We thought the system was great.
    • JakethePeg99
    • By JakethePeg99 11th Mar 18, 4:42 PM
    • 11 Posts
    • 0 Thanks
    JakethePeg99
    • #4
    • 11th Mar 18, 4:42 PM
    • #4
    • 11th Mar 18, 4:42 PM
    Unless you need to attend, there's no good reason for it to be the one closest to your location. Post is distributed in the same way whether the recipient is 50 miles or 200 miles away.

    Customers are individuals, not families.

    I don't see any grounds for complaint.
    Originally posted by BorisThomson

    Yes everyone are individuals, But my point is if you apply by paper you will be sending all applications/old passports to one office not 2 or 3 different ones, ie extra postal costs if sending securely.
    • BorisThomson
    • By BorisThomson 11th Mar 18, 5:39 PM
    • 1,586 Posts
    • 3,420 Thanks
    BorisThomson
    • #5
    • 11th Mar 18, 5:39 PM
    • #5
    • 11th Mar 18, 5:39 PM
    Yes everyone are individuals, But my point is if you apply by paper you will be sending all applications/old passports to one office not 2 or 3 different ones, ie extra postal costs if sending securely.
    Originally posted by JakethePeg99
    You are free to apply by post if you wish to.

    Applications are processed according to where it is most efficient to do so. The aim is to get it back to you in as quick a time as possible. That is good customer service. Your postal costs are not their concern.
    • happyandcontented
    • By happyandcontented 11th Mar 18, 8:03 PM
    • 1,085 Posts
    • 2,130 Thanks
    happyandcontented
    • #6
    • 11th Mar 18, 8:03 PM
    • #6
    • 11th Mar 18, 8:03 PM
    Yes everyone are individuals, But my point is if you apply by paper you will be sending all applications/old passports to one office not 2 or 3 different ones, ie extra postal costs if sending securely.
    Originally posted by JakethePeg99
    It states quite clearly that sending "tracked" is not required, this is because the old passport does not need insurance, you have already paid for a new one. If the old one was lost you would simply declare it such and it would be noted on your records.
    • JakethePeg99
    • By JakethePeg99 11th Mar 18, 11:44 PM
    • 11 Posts
    • 0 Thanks
    JakethePeg99
    • #7
    • 11th Mar 18, 11:44 PM
    • #7
    • 11th Mar 18, 11:44 PM
    Thank you both Boris Thomson & happyandcontented for your very informed replies. I can see you both have worked for the passport office.
    My statement was of observation, I just wanted to let other people/families
    aware of this issue.
    • DCFC79
    • By DCFC79 12th Mar 18, 12:35 AM
    • 31,662 Posts
    • 19,972 Thanks
    DCFC79
    • #8
    • 12th Mar 18, 12:35 AM
    • #8
    • 12th Mar 18, 12:35 AM
    Guys, Please be aware that if renewing passports online, that you and family members (Living @ the same address), are not guaranteed the same Passport Office, We have been given 2 different ones, Hence have to send old passports back to different offices, Not Very Customer Friendly. Should it not be the Office nearest to your location.
    Originally posted by JakethePeg99
    If the passports are sent off in good time of any holiday then theres no problem, you can track them and you get updates on the progress.

    Whats the problem if they are sent to different offices, all that matters is the applicants get the passports back.

    Thank you both Boris Thomson & happyandcontented for your very informed replies. I can see you both have worked for the passport office.
    My statement was of observation, I just wanted to let other people/families
    aware of this issue.
    Originally posted by JakethePeg99
    Did you not know theres quite a few of use in here who work for the passport as well as the 2 you mention.
    Last edited by DCFC79; 12-03-2018 at 9:59 AM.
    Can people stop loaning money/being a guarator to family/friends, it rarely ends well and you lose out as your money is gone or you get shafted with being a guarantor.
    • mgdavid
    • By mgdavid 12th Mar 18, 1:47 AM
    • 5,594 Posts
    • 4,916 Thanks
    mgdavid
    • #9
    • 12th Mar 18, 1:47 AM
    • #9
    • 12th Mar 18, 1:47 AM
    Thank you both Boris Thomson & happyandcontented for your very informed replies. I can see you both have worked for the passport office.
    My statement was of observation, I just wanted to let other people/families
    aware of this issue.
    Originally posted by JakethePeg99
    Why is it an 'issue'?
    A few 1st class stamps instead of one is hardly breaking the bank, especially when compared with the cost of a foreign holiday for the whole family.
    The questions that get the best answers are the questions that give most detail....
    • happyandcontented
    • By happyandcontented 12th Mar 18, 8:09 AM
    • 1,085 Posts
    • 2,130 Thanks
    happyandcontented
    Thank you both Boris Thomson & happyandcontented for your very informed replies. I can see you both have worked for the passport office.
    My statement was of observation, I just wanted to let other people/families
    aware of this issue.
    Originally posted by JakethePeg99
    Informed because I have just used the service without any issue. Not because I work for them.
    • smudge56
    • By smudge56 17th Mar 18, 9:49 PM
    • 337 Posts
    • 171 Thanks
    smudge56
    Thank you both Boris Thomson & happyandcontented for your very informed replies. I can see you both have worked for the passport office.
    My statement was of observation, I just wanted to let other people/families
    aware of this issue.
    Originally posted by JakethePeg99
    It makes no difference where you send them. Put them in the one (strong) envelope and send them to one office. The reason you got different offices is that it selects the office For you is so that there is an even distribution of work across all sites.
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