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  • FIRST POST
    • grumpycrab
    • By grumpycrab 9th Mar 18, 9:34 PM
    • 3,528Posts
    • 1,591Thanks
    grumpycrab
    Natwest Phishing
    • #1
    • 9th Mar 18, 9:34 PM
    Natwest Phishing 9th Mar 18 at 9:34 PM
    Anybody got any ideas how this happened? Neighbour using Chrome with Trusteer Rapport extension and Norton; problem logging on to Natwest account - presented with a form (not a pop-up but no photo of page taken so not really sure what happened here) to enter details...late at night...entered details... thought someone was fishy...
    Following day, problems with BT, Barclaycard, Natwest.

    He's reported all this et al but is as worried as hell. I looked at his computer (starting offline) and nothing suspicious in browser History, MWB, Norton, Zemana. Trusteer Chrome extension looked like the correct version. No email links clicked beforehand.

    The only clues - Chrome version wasn't the latest (I reinstalled - think it upgraded from version 64 to 65 at the same time but didn't check the original version unfortunately so I don't know how old); Windows 10 "Virus and threat protection" was "red" - needed a restart; "App and browser control" was "red". I have since reinstalled Chrome and Trusteer and all looks well. A mystery.
    Last edited by grumpycrab; 10-03-2018 at 4:05 AM.
    If you put your general location in your Profile, somebody here may be able to come and help you.
Page 1
    • John Gray
    • By John Gray 10th Mar 18, 9:07 AM
    • 5,188 Posts
    • 2,966 Thanks
    John Gray
    • #2
    • 10th Mar 18, 9:07 AM
    • #2
    • 10th Mar 18, 9:07 AM
    Neighbour using Chrome with Trusteer Rapport
    Originally posted by grumpycrab
    I have highlighted the problem for you!
    • J B
    • By J B 10th Mar 18, 10:11 PM
    • 2,729 Posts
    • 958 Thanks
    J B
    • #3
    • 10th Mar 18, 10:11 PM
    • #3
    • 10th Mar 18, 10:11 PM
    I have highlighted the problem for you!
    Originally posted by John Gray
    http://www.trusteer.com/en/support/uninstalling-rapport-windows-10

    Awful program - does nothing but cause problems - avoid at all costs.

    • grumpycrab
    • By grumpycrab 10th Mar 18, 10:17 PM
    • 3,528 Posts
    • 1,591 Thanks
    grumpycrab
    • #4
    • 10th Mar 18, 10:17 PM
    • #4
    • 10th Mar 18, 10:17 PM
    I knew Rapport has caused issues before -performance related- but responsible for enabling phishing? Surely not. (although I didn't witness the issue, an old version of Chrome may not have been as secure as I had assumed).
    If you put your general location in your Profile, somebody here may be able to come and help you.
    • forgotmyname
    • By forgotmyname 11th Mar 18, 7:39 AM
    • 26,948 Posts
    • 10,850 Thanks
    forgotmyname
    • #5
    • 11th Mar 18, 7:39 AM
    • #5
    • 11th Mar 18, 7:39 AM
    Trusteer, Norton and Windows AV all running???
    Punctuation, Spelling and Grammar will be used sparingly. Due to rising costs of inflation.

    My contribution to MSE. Other contributions will only be used if they cost me nothing.

    Due to me being a tight git.
    • AndyPix
    • By AndyPix 11th Mar 18, 8:19 AM
    • 3,549 Posts
    • 2,730 Thanks
    AndyPix
    • #6
    • 11th Mar 18, 8:19 AM
    • #6
    • 11th Mar 18, 8:19 AM
    Neither Norton nor trusteer will protect you from phishing.
    Norton because it is crap , and trusteer because it is not designed to.
    Trusteer just stops your screen being seen in a remote session, but has know way of knowing if you are on a fake page.

    Oh and you can!!!8217;t have defender and Norton running.

    I suspect a bogus link has been followed
    Running with scissors since 1978
    • grumpycrab
    • By grumpycrab 11th Mar 18, 8:45 AM
    • 3,528 Posts
    • 1,591 Thanks
    grumpycrab
    • #7
    • 11th Mar 18, 8:45 AM
    • #7
    • 11th Mar 18, 8:45 AM
    I suspect a bogus link has been followed
    Originally posted by John Gray
    That's what I think. Email was not running (via clients or browser) and history didn't show anything other than various vistits to www.nwolb.com
    His bookmark to this -which he claims he always uses- was valid. I'm going to try some bad spellings of www.nwolb.com ...
    If you put your general location in your Profile, somebody here may be able to come and help you.
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