Your browser isn't supported
It looks like you're using an old web browser. To get the most out of the site and to ensure guides display correctly, we suggest upgrading your browser now. Download the latest:

Welcome to the MSE Forums

We're home to a fantastic community of MoneySavers but anyone can post. Please exercise caution & report spam, illegal, offensive or libellous posts/messages: click "report" or email forumteam@.

Search
  • FIRST POST
    • Minevra
    • By Minevra 9th Mar 18, 10:47 AM
    • 1Posts
    • 0Thanks
    Minevra
    Can i keep this item if they haven't collected it
    • #1
    • 9th Mar 18, 10:47 AM
    Can i keep this item if they haven't collected it 9th Mar 18 at 10:47 AM
    A few months ago I recieved an item that I'd ordered online. It was slightly damaged so I emailed them to let them know. It was still perfectly usable, I was hoping for loyalty points or something. A couple of days later a new item arrived via DPD who also said they were here to collect the damaged item. I wasn't aware they were coming to pick it up so it wasn't packaged (large item) and asked if we could rearrange.

    I then emailed the company to apologise for not having got had it ready to return and explained that I was moving house in two days time and asked if we could arrange a collection from the new address. This was the 20th December. They replied saying that it was no problem and asked for my new address. I sent them the address and asked them to let me know when it would be.

    I've not heard anything about it since, and I've used my online account with them several times, placed orders etc. I still have both items and it's been nearly 3 months. Am I allowed to keep it now? It's a big item so in the way and the local pre school are fund raising so it would be really easy to just give it to them, they'd get a lot of use out if it. I don't want to give it away and then suddenly get charged for it.
Page 1
    • cono1717
    • By cono1717 9th Mar 18, 10:59 AM
    • 688 Posts
    • 486 Thanks
    cono1717
    • #2
    • 9th Mar 18, 10:59 AM
    • #2
    • 9th Mar 18, 10:59 AM
    The company has 6 years to claim the item or the cost of the item from you. Get in contact with them again to arrange a collection advising that you will need to store it at some point.
    • LadyDee
    • By LadyDee 9th Mar 18, 9:01 PM
    • 2,863 Posts
    • 2,998 Thanks
    LadyDee
    • #3
    • 9th Mar 18, 9:01 PM
    • #3
    • 9th Mar 18, 9:01 PM
    I'd contact them, give them a date to arrange the collection or, if they are not going to collect it, ask for their permission to donate it to the school. Make sure that permission is in writing though!
Welcome to our new Forum!

Our aim is to save you money quickly and easily. We hope you like it!

Forum Team Contact us

Live Stats

52Posts Today

3,033Users online

Martin's Twitter
  • It's the start of mini MSE's half term. In order to be the best daddy possible, Im stopping work and going off line? https://t.co/kwjvtd75YU

  • RT @shellsince1982: @MartinSLewis thanx to your email I have just saved myself £222 by taking a SIM only deal for £7.50 a month and keeping?

  • Today's Friday twitter poll: An important question, building on yesterday's important discussions: Which is the best bit of the pizza...

  • Follow Martin