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  • FIRST POST
    • Imperialoutpost
    • By Imperialoutpost 9th Mar 18, 9:35 AM
    • 4Posts
    • 0Thanks
    Imperialoutpost
    Chasing a refund from CarParts4Less
    • #1
    • 9th Mar 18, 9:35 AM
    Chasing a refund from CarParts4Less 9th Mar 18 at 9:35 AM
    Hi

    I've been chasing a refund for a car battery from CarParts4Less.co.uk that was return over three weeks ago. It was for a cancelled order that they sent out anyway.

    I've been promised this refund three times now, and every time I've waited, realised nothing is coming through and then got back in touch only to find nothing has been done, but this time it'll go through urgently and sorry for the inconvenience.

    And then nothing... restart the cycle.

    This is really starting to get me down and I'm not sure why it's so difficult just to refund me my money.

    Is there anything I could do to escalate this? Even before the refund issues, this has been the worst online experience I've ever had.



    Thanks

    Andy
Page 1
    • benten69
    • By benten69 9th Mar 18, 11:30 AM
    • 325 Posts
    • 1,326 Thanks
    benten69
    • #2
    • 9th Mar 18, 11:30 AM
    • #2
    • 9th Mar 18, 11:30 AM
    Lodge an official complaint and if you paid by credit card get them involved to perform a charge back. If the item cost most than 100 you are covered under Section 75 laws, but even if less than 100 the credit card can will still cover you and do a charge back.

    CarParts4Less are just an online only version of EuroCarParts, so should be ok to deal with. However official complaint and credit card charge back are your next options.
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    • Imperialoutpost
    • By Imperialoutpost 9th Mar 18, 11:43 AM
    • 4 Posts
    • 0 Thanks
    Imperialoutpost
    • #3
    • 9th Mar 18, 11:43 AM
    • #3
    • 9th Mar 18, 11:43 AM
    Unfortunately it wasn't a credit card - it was a debit. I did ask for a postage address to escalate to, but they wouldn't give me one. I'll have a look through EuroCarParts site and see if they have any better information.

    Cheers for the help!
    • shaun from Africa
    • By shaun from Africa 9th Mar 18, 12:03 PM
    • 9,956 Posts
    • 11,229 Thanks
    shaun from Africa
    • #4
    • 9th Mar 18, 12:03 PM
    • #4
    • 9th Mar 18, 12:03 PM
    Unfortunately it wasn't a credit card - it was a debit.
    Originally posted by Imperialoutpost
    All this means is that you can't go down the S75 route.
    A chargeback is still open to you. You should contact your bank and inform them what has happened and request that they instigate a chargeback for the amount in question.
    • droopsnoot
    • By droopsnoot 9th Mar 18, 12:15 PM
    • 1,132 Posts
    • 711 Thanks
    droopsnoot
    • #5
    • 9th Mar 18, 12:15 PM
    • #5
    • 9th Mar 18, 12:15 PM
    I did ask for a postage address to escalate to, but they wouldn't give me one.
    Originally posted by Imperialoutpost

    From their "terms and conditions" web site ( https://www.carparts4less.co.uk/terms-and-conditions )


    "We are registered in England and Wales and have our registered office and main trading address at Car Parts 4 Less Limited, 1 London Street, Reading, RG1 4QW."


    More company information here, including directors of the business: https://beta.companieshouse.gov.uk/company/07596462
    • Imperialoutpost
    • By Imperialoutpost 9th Mar 18, 1:00 PM
    • 4 Posts
    • 0 Thanks
    Imperialoutpost
    • #6
    • 9th Mar 18, 1:00 PM
    • #6
    • 9th Mar 18, 1:00 PM
    Thanks everyone - appreciate the advice!
    • arcon5
    • By arcon5 9th Mar 18, 1:15 PM
    • 13,533 Posts
    • 8,596 Thanks
    arcon5
    • #7
    • 9th Mar 18, 1:15 PM
    • #7
    • 9th Mar 18, 1:15 PM
    Did you return the items?
    • oldagetraveller
    • By oldagetraveller 9th Mar 18, 1:32 PM
    • 3,095 Posts
    • 1,607 Thanks
    oldagetraveller
    • #8
    • 9th Mar 18, 1:32 PM
    • #8
    • 9th Mar 18, 1:32 PM
    Did you return the items?
    Originally posted by arcon5
    From o.p. " that was return over three weeks ago."
    Did you hear about the politician who had a backside transplant? It rejected him.
    • Imperialoutpost
    • By Imperialoutpost 9th Mar 18, 1:37 PM
    • 4 Posts
    • 0 Thanks
    Imperialoutpost
    • #9
    • 9th Mar 18, 1:37 PM
    • #9
    • 9th Mar 18, 1:37 PM
    It's a very long story, but the quick version is I ordered a battery for next day delivery, paid the extra and phoned them to confirm it was in stock and all was fine as it was urgent (as in car not working!)

    Waited in all day Friday (day holiday from work) to get a message from DHL around 3pm to say the parcel had been collected and was out for delivery monday. So I rang them back and they confirmed it had only been shipped that morning and as they don't deliver weekends it would be monday, so I cancelled the order and the CS guy confirmed that DHL had been informed of the cancellation and my refund had been processed.

    So then I had to get to an auto shop and buy a new battery. Fitted it and all good with the car.

    Come monday I get a message saying the other battery is out for delivery. No one in to accept the parcel, so wasn't too worried, but they left it with a neighbour.

    So I phoned them back to collect and they say fine.

    No sign of anyone by wednesday so I ring again and get told, oh no, DHL won't pick up a battery (even though they delivered it). I'm told I have to drop it off a shop about 10 mile away. Bit more complaining and explaining and they agree to get someone from the shop to collect, which they do.

    This was about three weeks ago and they've confirmed receipt. They refunded the 3.95 for next day delivery straight away as a good will gesture, but I'm still down 50 after several live chats and calls.

    Altogether I've logged almost 3 hours on the phone to their customer services - at the end of the day I'm out 50 and have nothing to show for it.
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