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    • wilkins77
    • By wilkins77 8th Mar 18, 9:39 PM
    • 4Posts
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    wilkins77
    Citizen Financial Advisory Services
    • #1
    • 8th Mar 18, 9:39 PM
    Citizen Financial Advisory Services 8th Mar 18 at 9:39 PM
    Hi,

    I'm in a panic as I think I may have been scammed by company called Citizen Financial Advisory Services. I was contacted by them a few days ago, everyone seemed fine over the phone. I had used a company before and had some money back for ppi. Like most of my age, 20 years ago is a long time ago and I was lead to believe there was outstanding cards etc from the past. I was also told about new rules and that the amount before may well have been compensation or goodwill when they should have paid more. They sounded very knowledgeable. I had seen that a very known person to me had used a ppi company as well and had success of a large sum. I didn't check that this was the same company and have since found out it isn't. They said they need to check if I had a high enough claim and arranged a call back. They came back with the amount and I have to admit that I got carried away with how I would spend rather than check the small print. When I started the process, I was surprised there was a fee when it was no win no fee but was told that it was refundable if the claim was not successful. I went ahead although I had a niggle. I have since read the terms and conditions more thoroughly and wanted to pull out but I have realised that they may now have me over a barrel. I tried to stop the payment but credit card company are saying that as I have authorised it then they cannot stop it. They lead me to believe this was the safer way to pay. It says there is a 14 day calling off period but in a different sentence says that once they contact lenders then you cannot cancel which I now believe they could claim to have done straight away as I have signed letter of authority. I have no abillity according to their terms to cancel at any stage after that which doesn't feel right. It all is rather scary and I feel that eventually I will lose my £495 whatever I try to do......any advise welcome (other than you fool as I know I have been foolish)
Page 1
    • newatc
    • By newatc 8th Mar 18, 9:54 PM
    • 246 Posts
    • 281 Thanks
    newatc
    • #2
    • 8th Mar 18, 9:54 PM
    • #2
    • 8th Mar 18, 9:54 PM
    http://forums.moneysavingexpert.com/showthread.php?t=5392618

    Not very helpful in answering you question as I doubt you will get your money back from them.
    Last edited by newatc; 08-03-2018 at 9:57 PM. Reason: wroung url
    • wilkins77
    • By wilkins77 8th Mar 18, 11:08 PM
    • 4 Posts
    • 0 Thanks
    wilkins77
    • #3
    • 8th Mar 18, 11:08 PM
    • #3
    • 8th Mar 18, 11:08 PM
    There must be a way to cancel surely
    • Moneyineptitude
    • By Moneyineptitude 8th Mar 18, 11:12 PM
    • 20,404 Posts
    • 11,306 Thanks
    Moneyineptitude
    • #4
    • 8th Mar 18, 11:12 PM
    • #4
    • 8th Mar 18, 11:12 PM
    There must be a way to cancel surely
    Originally posted by wilkins77
    Not without incurring a financial penalty.

    Contact the Legal Ombudsman for individual advice, but don't expect to get anywhere near all your money back..
    • wilkins77
    • By wilkins77 8th Mar 18, 11:14 PM
    • 4 Posts
    • 0 Thanks
    wilkins77
    • #5
    • 8th Mar 18, 11:14 PM
    • #5
    • 8th Mar 18, 11:14 PM
    but why? surely someone should be stopping this happening. How are they able to operate? surely it must be illegal to take fees knowing that you have no intention to deliver
    • dunstonh
    • By dunstonh 9th Mar 18, 1:09 AM
    • 92,974 Posts
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    dunstonh
    • #6
    • 9th Mar 18, 1:09 AM
    • #6
    • 9th Mar 18, 1:09 AM
    Distance marketing rules apply. You can cancel within the cooling off period.

    I was also told about new rules and that the amount before may well have been compensation or goodwill when they should have paid more.
    There are no rules in that respect. However, some banks have had to go back over old complaints proactively and review them. No CMC is required. The CMC just wants to get its name on the file just in case as you would have to pay the CMC even if the bank was going to contact you with further redress automatically.

    They said they need to check if I had a high enough claim and arranged a call back. They came back with the amount and I have to admit that I got carried away with how I would spend rather than check the small print.
    They dont check anything. They make a figure up that will play to your greed and you sign up with pound signs in your eyes.

    but in a different sentence says that once they contact lenders then you cannot cancel which I now believe they could claim to have done straight away as I have signed letter of authority.
    That is not enforceable. They cant add their own rules in that breach the law.

    Contact the legal ombudsman. They normally like you to complain first to the firm and then use them if the firm and you cannot agree on the outcome. However, in similar cases like this the Legal Ombudsman has taken an interest when you appear to be missold by the CMC.
    I am an Independent Financial Adviser (IFA). Comments are for discussion purposes only. They are not financial advice. If you feel an area discussed may be relevant to you, then please seek advice from an Independent Financial Adviser local to you.
    • amersall
    • By amersall 9th Mar 18, 7:39 AM
    • 15,259 Posts
    • 18,860 Thanks
    amersall
    • #7
    • 9th Mar 18, 7:39 AM
    • #7
    • 9th Mar 18, 7:39 AM
    I feel that eventually I will lose my £495 whatever I try to do
    Did they take this fee upfront?, don't think they are allowed to do that.
    Contact the legal Ombudsman as dunstonh said, and cancel this agreement, get it in writing from the claims co that it is cancelled, when it is, call the banks and sort the PPI complaint out yourself.

    • Moneyineptitude
    • By Moneyineptitude 9th Mar 18, 11:38 AM
    • 20,404 Posts
    • 11,306 Thanks
    Moneyineptitude
    • #8
    • 9th Mar 18, 11:38 AM
    • #8
    • 9th Mar 18, 11:38 AM
    [ I tried to stop the payment but credit card company are saying that as I have authorised it
    Originally posted by wilkins77
    Did they take this fee upfront?
    Originally posted by amersall
    Clearly they did.

    Time is of the essence here. If the OP cancels within the cooling off period, he should get a complete refund. Otherwise, the firm will charge a cancellation fee.

    As I said earlier, next port of call should be the Legal Ombudsman.
    • weesheensy
    • By weesheensy 24th May 18, 4:14 AM
    • 3 Posts
    • 0 Thanks
    weesheensy
    • #9
    • 24th May 18, 4:14 AM
    • #9
    • 24th May 18, 4:14 AM
    Hi there, i have read your post regarding this company and i myself have been a victim of this scam. After contacting them on numerous occassions as you are probably aware, they ask for further information regarding these PPI claims (which i have submitted) and no details ever change when you log in to your account with them, even after contacting them and requesting updates. I have today decided that i can probably kiss my £495.00 goodbye and learn from this experience but not before reporting them to ActionFraud.Police.UK which i could maybe suggest other people do to firstly stop these fraudsters conning anyone else and secondly to strengthen all of our cases should they be able to help any of us get back what we have paid them.
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