Your browser isn't supported
It looks like you're using an old web browser. To get the most out of the site and to ensure guides display correctly, we suggest upgrading your browser now. Download the latest:

Welcome to the MSE Forums

We're home to a fantastic community of MoneySavers but anyone can post. Please exercise caution & report spam, illegal, offensive or libellous posts/messages: click "report" or email forumteam@.

Search
  • FIRST POST
    • Shuggie67
    • By Shuggie67 8th Mar 18, 1:28 PM
    • 1Posts
    • 0Thanks
    Shuggie67
    Samsung tab 2 dead
    • #1
    • 8th Mar 18, 1:28 PM
    Samsung tab 2 dead 8th Mar 18 at 1:28 PM
    Hi, I bought a Samsung Tab 2 Oct 17 from Amazon. It is now dead, won't charge or turn on. I've spoken to Amazon and they say they will give me a refund when I return the tablet. I'm really worried about all the data on the tablet though, my whole life is on it. Auto password saves for loads of retail sites, personal info for my business, bank, investment, the list goes on. Amazon say the tablet will be returned to Samsung and a factory reset will be done which erase all data. I'm really not comfortable that. The only way they will give me a refund is if I send the tablet back to them. Do I have any other options apart from being £354 out of pocket for not returning it?? HELP!!
Page 1
    • marliepanda
    • By marliepanda 8th Mar 18, 1:51 PM
    • 5,635 Posts
    • 11,847 Thanks
    marliepanda
    • #2
    • 8th Mar 18, 1:51 PM
    • #2
    • 8th Mar 18, 1:51 PM
    Hi, I bought a Samsung Tab 2 Oct 17 from Amazon. It is now dead, won't charge or turn on. I've spoken to Amazon and they say they will give me a refund when I return the tablet. I'm really worried about all the data on the tablet though, my whole life is on it. Auto password saves for loads of retail sites, personal info for my business, bank, investment, the list goes on. Amazon say the tablet will be returned to Samsung and a factory reset will be done which erase all data. I'm really not comfortable that. The only way they will give me a refund is if I send the tablet back to them. Do I have any other options apart from being £354 out of pocket for not returning it?? HELP!!
    Originally posted by Shuggie67
    No. You can’t keep it and get the refund, that’s absurd.

    You’re sending it to Amazon and Samsung, not Phil and Grant at the local ‘wefixfones4u’ market stall
    • JJ Egan
    • By JJ Egan 8th Mar 18, 2:00 PM
    • 10,449 Posts
    • 4,395 Thanks
    JJ Egan
    • #3
    • 8th Mar 18, 2:00 PM
    • #3
    • 8th Mar 18, 2:00 PM
    Tried all the usual dead product fixes like charge battery boot to download mode etc factory reset .
    If as you say its dead then its just going in the waste bin .
    • telemarks
    • By telemarks 8th Mar 18, 2:02 PM
    • 163 Posts
    • 118 Thanks
    telemarks
    • #4
    • 8th Mar 18, 2:02 PM
    • #4
    • 8th Mar 18, 2:02 PM
    You have no option but to return.

    It should be fine, manufactures get a surprising large number of returns on mobile devices, sometimes above 10%, so they are well used to it.

    If you are very worried, then perhaps change the password on a few of the more key accounts.
    • CardinalWolsey
    • By CardinalWolsey 8th Mar 18, 2:10 PM
    • 212 Posts
    • 191 Thanks
    CardinalWolsey
    • #5
    • 8th Mar 18, 2:10 PM
    • #5
    • 8th Mar 18, 2:10 PM
    I'm really worried about all the data on the tablet though, my whole life is on it. Auto password saves for loads of retail sites, personal info for my business, bank, investment, the list goes on.
    Originally posted by Shuggie67
    Assuming that you had turned on PIN/password protection, and that you turned on data encryption, that data would only be intelligible to someone authenticating to the device. To help protect yourself from Samsung not actually doing a wipe, and reissuing the device, you can also wipe your device via your Google account. Go to https://myaccount.google.com/find-your-phone-guide and select the correct device. Authenticate, then select "Consider erasing your device" and follow the prompts. This will mean that if the device did come back online (without having been wiped), it would wipe itself clean.

    With passcode protection and data encryption you shouldn't need to worry though.
    • Keep pedalling
    • By Keep pedalling 8th Mar 18, 2:38 PM
    • 4,995 Posts
    • 5,559 Thanks
    Keep pedalling
    • #6
    • 8th Mar 18, 2:38 PM
    • #6
    • 8th Mar 18, 2:38 PM
    Are you sure you just don’t want them to find which porn sites you have been visiting
Welcome to our new Forum!

Our aim is to save you money quickly and easily. We hope you like it!

Forum Team Contact us

Live Stats

1,975Posts Today

5,951Users online

Martin's Twitter
  • It's the start of mini MSE's half term. In order to be the best daddy possible, Im stopping work and going off line? https://t.co/kwjvtd75YU

  • RT @shellsince1982: @MartinSLewis thanx to your email I have just saved myself £222 by taking a SIM only deal for £7.50 a month and keeping?

  • Today's Friday twitter poll: An important question, building on yesterday's important discussions: Which is the best bit of the pizza...

  • Follow Martin