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  • FIRST POST
    • Help1234
    • By Help1234 8th Mar 18, 1:12 PM
    • 176Posts
    • 48Thanks
    Help1234
    When will we get our deposit back
    • #1
    • 8th Mar 18, 1:12 PM
    When will we get our deposit back 8th Mar 18 at 1:12 PM
    Our Tenancy ended and we handed our keys back on 23rd Feb. We have since heard nothing about our deposit and an email has gone unanswered.
Page 1
    • Lokolo
    • By Lokolo 8th Mar 18, 1:17 PM
    • 19,991 Posts
    • 15,120 Thanks
    Lokolo
    • #2
    • 8th Mar 18, 1:17 PM
    • #2
    • 8th Mar 18, 1:17 PM
    Go to the scheme and start the process.
    • Comms69
    • By Comms69 8th Mar 18, 1:28 PM
    • 2,970 Posts
    • 2,939 Thanks
    Comms69
    • #3
    • 8th Mar 18, 1:28 PM
    • #3
    • 8th Mar 18, 1:28 PM
    What steps have you taken to get it back?
    • Help1234
    • By Help1234 8th Mar 18, 1:42 PM
    • 176 Posts
    • 48 Thanks
    Help1234
    • #4
    • 8th Mar 18, 1:42 PM
    • #4
    • 8th Mar 18, 1:42 PM
    I have emailed the agent asking when I will hear about getting it back but they have not replied. Do I need to find out from the agent if there are any deductions before contacting TDS?
    • Mahsroh
    • By Mahsroh 8th Mar 18, 1:54 PM
    • 339 Posts
    • 330 Thanks
    Mahsroh
    • #5
    • 8th Mar 18, 1:54 PM
    • #5
    • 8th Mar 18, 1:54 PM
    I have emailed the agent asking when I will hear about getting it back but they have not replied. Do I need to find out from the agent if there are any deductions before contacting TDS?
    Originally posted by Help1234
    I would start by picking up the phone and saying "we sent you an e-mail on XXXX date but haven't received a reply. We're just chasing up the status of the deposit". If they're still unresponsive, write them a formal letter (not e-mail).

    If you still receive no response then contact TDS and start the process with them. I wouldn't be contacting the agent to ask if there are any deductions (do not to this in either the phone call or letter I suggest either - just stay silent on the matter i.e. "where is our deposit". End!). They have not notified you that there are any deductions, so proceed on that basis that there isn't.
    • dimbo61
    • By dimbo61 8th Mar 18, 7:47 PM
    • 9,911 Posts
    • 5,334 Thanks
    dimbo61
    • #6
    • 8th Mar 18, 7:47 PM
    • #6
    • 8th Mar 18, 7:47 PM
    10 working days.
    You moved out on a Friday.
    So you should have been informed by the LA or LL of any deductions by this Friday.
    The longer it drags on the worse it will look for the LL if it goes to the TDS
    • Comms69
    • By Comms69 8th Mar 18, 7:56 PM
    • 2,970 Posts
    • 2,939 Thanks
    Comms69
    • #7
    • 8th Mar 18, 7:56 PM
    • #7
    • 8th Mar 18, 7:56 PM
    10 working days.
    You moved out on a Friday.
    So you should have been informed by the LA or LL of any deductions by this Friday.
    The longer it drags on the worse it will look for the LL if it goes to the TDS
    Originally posted by dimbo61
    Actually wrong, the landlord has to return the money within 60 days.
    Originally posted by buggy_boy
    Uhm no. There is no standard legal requirement.

    The contract usually indicates the time it will take, but ultimately it can take much much longer.
    • buggy_boy
    • By buggy_boy 8th Mar 18, 8:01 PM
    • 458 Posts
    • 324 Thanks
    buggy_boy
    • #8
    • 8th Mar 18, 8:01 PM
    • #8
    • 8th Mar 18, 8:01 PM
    Uhm no. There is no standard legal requirement.

    The contract usually indicates the time it will take, but ultimately it can take much much longer.
    Originally posted by Comms69
    It depends if there is a dispute.. Hence why I deleted.. Its 10 days after both parties agree the amount to be returned. I thought it was otherwise 60 days but may be wrong.
    Last edited by buggy_boy; 08-03-2018 at 8:03 PM.
    • buggy_boy
    • By buggy_boy 8th Mar 18, 8:12 PM
    • 458 Posts
    • 324 Thanks
    buggy_boy
    • #9
    • 8th Mar 18, 8:12 PM
    • #9
    • 8th Mar 18, 8:12 PM
    Contact TDS, I have only used the DPS, that one sends you the tenant login infomation so you can login and ask that the money be returned, this will be flagged up to the landlord. If they do not respond within the 10 days contact TDS to ask how to proceed.
    • 00ec25
    • By 00ec25 8th Mar 18, 10:48 PM
    • 6,509 Posts
    • 6,061 Thanks
    00ec25
    Our Tenancy ended and we handed our keys back on 23rd Feb. We have since heard nothing about our deposit and an email has gone unanswered.
    Originally posted by Help1234
    why have you not yet found out how to get your deposit back by contacting the scheme that is intended to help you with your deposit, otherwise why have a tenant deposit protection scheme?
    • FBaby
    • By FBaby 9th Mar 18, 7:38 AM
    • 16,720 Posts
    • 41,340 Thanks
    FBaby
    They don't have to start the process. They don't care about you getting your money back. Contact TDS and get started, can all be done online.
    • Comms69
    • By Comms69 9th Mar 18, 9:32 AM
    • 2,970 Posts
    • 2,939 Thanks
    Comms69
    It depends if there is a dispute.. Hence why I deleted.. Its 10 days after both parties agree the amount to be returned. I thought it was otherwise 60 days but may be wrong.
    Originally posted by buggy_boy
    Like I said, there is no minimum or maximum timeframe in law.


    What you've posted may be your experience, but it has no bearing on anyone else.


    It could be the same
    or it could be different.


    The LL has 6 years to claim for damages
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